Company Description
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
Our Hayward, CA laboratory is looking for a Customer Service Representative to join their team! The Customer Service Representative is a valuable member of our client services team and plays an essential role in our laboratory operations process.
Job Functions
- Provides exceptional customer service/ client support
- Meets and greets walk-in guests
- Responsible for sample receipt and login using LIMS
- Answers phones and directs clients as needed
- Communicates with department supervisors and management regarding issues with sample workflow
- Resolves customer requests and escalates issues as needed
- Processes media requests
- Possesses thorough knowledge of laboratory services and applicable procedures, so as to thoroughly communicate to customers with confidence
- Assists in planning/ developing improved operational procedures.
- Requisitions or purchases supplies.
- Other duties as assigned.
Qualifications
- High school diploma or GED (Required)
- Customer service experience (Required); environmental industry and/ or industrial hygiene experience is a plus (Preferred)
- 0-2 years of customer service experience (Required)
- Outstanding organizational skills with the ability to multitask (Required)
- Excellent verbal and written communication skills (Required)
- High degree of accuracy and attention to detail (Required)
- Strong problem solving skills (Required)
- Team oriented (Required)
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) (Required)
- Ability to lift/carry/push and/or pull upwards of 20 lbs on an occasional basis (Required)
This position pays $17 – 18.50/hour (dependent on level of experience) and is eligible for overtime pay.
In addition, your compensation package includes the following benefits:
- Participation in the Company’s benefit programs coincident or following the first of the month in which you are hired.
- Immediate eligibility to participate in the Company’s 401K Retirement Plan
- Paid vacation
- Four (4) floating holidays annually
- Seven (7) company observed holidays paid
- Sick time accrual
Additional Information
SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.
If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.
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