Salary: $19.97 – $26.60 Hourly
Location : CITY HALL – 1201 Civic Center Blvd., Yuba City
Job Type: Full-time
Job Number: 2023-00440
Department: Finance/IT
Division: Finance Division
Opening Date: 10/09/2023
Closing Date: 10/23/2023 5:00 PM Pacific
The Position
Do you have a passion for public service and exceeding customer expectations? Come join our Finance team! The City of Yuba City is looking for a successful candidate who will play an active role in the existing operational success.
Under supervision, performs a variety of customer service duties including receiving and issuing receipts for money, utility billing, building permits, business licensing, and parking citations; responds to requests and inquiries within scope of authority and performs other related work as required.
Customer Service Representative I: This is the entry level of the customer service series, and employees in this classification work under close and continuous supervision, performing a group of repetitive or closely related duties according to established procedures. Generally, work is observed and reviewed both during its performance and upon completion. The Customer Service Representative I classification is considered to be an on-the-job training position.
Customer Service Representative II: This is a journey-level class of the customer service series, and positions are normally filled by advancement from the classification of Customer Service Representative I, or when filled by the outside, requires customer service experience. Incumbent works under general supervision and within a framework of established procedures, is expected to perform a variety of duties with only occasional instruction or assistance. Adequate performance at this level requires the knowledge of departmental procedures and precedence and the ability to choose among a limited number of alternatives in solving routine problems. A Customer Service Representative II is expected to work productively even in the absence of supervision. Work is normally reviewed only on completion and for overall results.
Minimum Qualifications
Customer Service Representative I:
Education: High School diploma or equivalent.
Experience: At least one (1) year of recent, full-time cashiering, customer service or related financial recordkeeping experience, with a strong emphasis on communication and customer service.
Customer Service Representative II:
Education: High School diploma or equivalent.
Experience: At least two (2) years of recent, full-time cashiering, customer service or related financial recordkeeping experience, with a strong emphasis on communication and customer service.
Licenses and/or Certificates Required:
None required.
Important Information
IMPORTANT INFORMATION:
FINAL FILING DATE: MONDAY, OCTOBER 23, 2023 by 5:00 PM (PST)
The information above is a brief summary of job duties. Please visit for additional information regarding this position and employment with the City of Yuba City.
- You must demonstrate that you meet the minimum qualifications of the position.
- Please complete ALL sections of the application. A résumé or other supplemental materials may be attached to your application, but will not be accepted in lieu of completing any part of the application. Blank applications that reference “see résumé” will be disqualified. Your resume and supplemental materials will not be considered as part of the initial screening process.
- Be sure to review your application prior to submission. No new or additional information will be accepted after the closing date.
- Application materials are the property of the City of Yuba City and will not be returned.
- It is your responsibility to keep your NEOGOV profile updated, including any changes to your telephone number and email address. Failure to do so may result in missed notification of exams or interviews.
Selection Process
The minimum qualifications as stated in this job announcement represent only the basic requirements of the position. Meeting the minimum qualifications does not guarantee that a candidate will be invited to participate in the next step of the selection process.
The recruitment process involves multiple steps which may include but are not limited to:
- Video One-Way Interviews
- Speed Interviews
- Oral Panel Interviews
- Department Interviews
- Written Testing
- Physical Agility Testing – for Safety Positions
Please note: The entire recruitment process from recruitment opening date to start date could take 6 – 12 weeks for successful candidates.
Final candidates must pass pre-employment screening which may include:
- Fingerprinting
- Criminal Background Check
- Substance Screening
- Medical Evaluation
- Reference Check
Equal Employment Opportunity
The City of Yuba City does not discriminate on the basis of sex, religion, race, color, national origin, age, or disability in employment or the provision of service. Veterans, women, minorities and the disabled are encouraged to apply. EOE.
The Human Resources Department will make reasonable efforts in the recruitment process to accommodate candidates with disabilities. Please contact the Human Resources Department at least 72 hours in advance so such aids or services can be arranged. TTY users may contact Human Resources at (530) 822-4732.
The provisions of this job announcement do not constitute an expressed or implied contract. Any provisions contained in this announcement may be modified or revoked without notice.
Questions
Thank you for your interest in employment with the City of Yuba City. If you have questions regarding this job announcement or the application process:
- For a comprehensive, step-by-step guide to the NEOGOV application process, visit
- Visit the City of Yuba City website:
- Email the Human Resources Department at
- Call the Human Resources Department at (530) 822-4610
- Visit City Hall: 1201 Civic Center Blvd, Yuba City, CA 95993
About the City
The City of Yuba City is located in Sutter County, adjacent to the beautiful Feather River and at the base of the Sutter Buttes, the smallest mountain range in the world. Located just 40 miles north of Sacramento, Yuba City is the agricultural, economic and social center of the Yuba-Sutter Region. The area offers excellent outdoor activities such as hiking, boating, fishing, water skiing, hunting, biking, horseback riding, and is within comfortable driving distance of the Bay Area, Lake Tahoe, and other recreational areas.
The City is the perfect mix of urban convenience and small town charm. A historic downtown and modern shopping facilities make shopping convenient and a pleasure. The City prides itself in its well-maintained parks and aquatic center, while offering a wide range of recreational activities for the entire family.
The City of Yuba City offers a comprehensive benefits package. For more information, please click
01
This employment list for this job classification will be used for both part-time and full-time employment opportunities with the City for a period of six (6) months and potentially up to one (1) year. Please indicate the type of employment you are interested in:
- Part-Time (Less than 30 hours per week – No benefits)
- Full-time (40 hours with benefits) only
- Both – Part Time & Full Time
02
The employment list for this job classification may be used to fill vacancies in other departments within the City for a period of six (6) months and potentially up to one (1) year. Should you be selected from the employment list, will you be willing to work in another department outside of the Finance Department?
- Yes
- No
03
By submitting this supplemental questionnaire with the City of Yuba City Employment Application, I hereby certify that all information on this supplemental questionnaire and any attached sheets are true, complete, and correct to the best of my knowledge. I understand and agree that any incorrect statement, falsification, misrepresentation or omission of any information in connection with this supplemental questionnaire, whenever or however discovered, may result in the rejection of my application for employment or, if I am hired, dismissal.
- Yes
- No
Required Question