Salary: $15.00 – $22.50 Hourly
Location : Land O’ Lakes, FL
Job Type: Full Time
Job Number: 11483
Department: Animal Services Dept.
Division: Animal Services
Opening Date: 10/06/2023
Closing Date: 10/12/2023 11:59 PM Eastern
Salary Range: $15.00 – $22.50
Pay Grade: N27 (Non-exempt position)
Salary Disclosure: Pay rates are based on education, skill, experience level and internal equity.New Hires are generally brought in from minimum to midpoint of pay range.
General Description
Join our team as a Customer Service Specialist II!
Responsible and advanced clerical and public contact work in obtaining, maintaining, and providing information regarding a variety of County operations. Provides a professional and courteous response via telephone, in person, in writing and on-line. Work schedule will change with the departments needs and will include nights and weekends as regular shift work.
Essential Job Functions
Provides customer service functions in support to the Animal Control Team. Answers telephone calls and radio communications and directs them accordingly. Assists citizens with inquiries, complaints, and investigations. Dispatches and coordinates field staff resources. Monitors resource locations via GPS system. Provides information to the public regarding County ordinances, regulations, and enforcement actions specific to Chapter 14 Animals. Conducts records checks involving previous animal control activity on reported locations prior to dispatching of officers. Prepares and sends appropriate responses via email, fax or telephone. Generates reports from the computer. Ability to calculate and transmit various billing and restitution payment requests. Ability to create and maintain spreadsheets as required. Performs data retrieval and entry into various software applications. Performs other clerical functions as needed such as, processing mail, filing, scanning, and coping. Upon Emergency Operations Center activation, employees must be prepared to work additional hours and job duties. Ability to lift and/or move up to 35 pounds and also push or pull heavy objects. Performs related work as required.
Knowledge, Skills and Abilities
- Knowledge of standard office methods and procedures.
- Knowledge of business English, spelling, and arithmetic.
- Knowledge of County departments, operations and regulations.
- Knowledge of social media platforms.
- Ability to maintain records and prepare reports.
- Ability to meet and deal with people effectively.
- Ability to use a personal computer and related software.
- Ability to understand and carry out oral and written instructions.
- Ability to learn the procedures and operations of the unit to which assigned.
- Ability to type accurately on a personal computer.
- Ability to communicate with others in person, via telephone, in writing, and on-line.
- Ability to read for comprehension.
- Ability to work nights, weekends, and varied work schedules.
- Ability to lift and/or move up to 35 pounds and also push or pull heavy objects.
Minimum Requirements
PHYSICAL SKILLS: Ability to lift and/or move up to 35 pounds and also push or pull heavy objects. May use a handling device (dolly, cart, etc.) or work with another team member to lift and/or move excessively heavy objects. Job requires extended periods of walking, standing, sitting, pushing, pulling, bending, stooping and reaching. Also requires use of a video display terminal. Ability to communicate effectively using verbal, written and visual communication.
EDUCATION, TRAINING AND EXPERIENCE: Graduation from high school or possession of an acceptable equivalency diploma. One (1) year of experience in customer service duties involving frequent public contact, with experience performing clerical duties and operating a personal computer. General animal control, law enforcement or emergency operations dispatch experience preferred. Bilingual in English and Spanish preferred.
LICENSES, CERTIFICATIONS OR REGISTRATIONS: Must possess a valid Florida driver’s license.
SPECIAL REQUIREMENTS: Must be able to maintain an active home/cell phone within 30 days after employment date due to recall for emergencies.
ADA STATEMENT: A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.
DRUG-FREE WORKPLACE: Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law.
EMERGENCY RESPONSE/RECOVERY ACTIVITIES: All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.
VETERANS’ PREFERENCE: Under Section 295.07, F.S., Chapter 55A-7, Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.
PASCO COUNTY WAS VOTED ONE OF THE NATION’S TOP WORK PLACES FOR 2021
Benefits include:
- Florida Retirement System (FRS) retirement plan
- PTO (Paid Time Off)
- Paid holidays
- Group insurance
- Tuition reimbursement
- Deferred compensation
- Medical leave pool
- Annual medical leave buy-back
- Mid-management/Professional grade, and management personnel may receive 40 hours of admin leave per calendar year.
Effective July 1, 2011, FRS members must contribute 3% of their salary as retirement contributions, on a pre-tax basis (the salary is reduced by the amount of the employee contribution before determining the federal income tax deduction). The employer will automatically deduct the employee contributions.
01
I am aware that the following supplemental questions will determine my eligibility for this position.
- Acknowledge
- Decline
02
Are you a current Pasco County BOCC employee?
- Yes
- No
03
Which best describes your highest level of COMPLETED education?
- GED
- High School
- Associate degree
- Bachelor’s Degree
- Master’s Degree
- Doctorate
- None of the above
04
Which best describes the years of experience you have in customer service duties involving frequent public contact, with experience performing clerical duties and operating a personal computer?
- Ten or more years of experience
- Nine years but less than ten
- Eight years but less than nine
- Seven years but less than eight
- Six years but less than seven
- Five years but less than six
- Four years but less than five
- Three years but less than four
- Two years but less than three
- One year but less than two
- Less than one year of experience
05
Which best describes the years of experience you have in general animal control, law enforcement or emergency operations dispatch?
- Ten or more years of experience
- Nine years but less than ten
- Eight years but less than nine
- Seven years but less than eight
- Six years but less than seven
- Five years but less than six
- Four years but less than five
- Three years but less than four
- Two years but less than three
- One year but less than two
- Less than one year of experience
- No experience
06
Are you bilingual in English and Spanish?
- No
- Yes
07
Do you possess a valid Florida driver’s license or have the ability to obtain the license within 30 days from date of hire?
- Yes
- No
08
Are you a veteran who served as a member of the armed forces of the United States during a period of war, defined in Title 38, U.S.C., and who was separated from such service under honorable conditions, or the surviving spouse of any such veteran?(Supporting documentation needed at time of application or next business day)
- Yes
- No
09
I hereby acknowledge that Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law, and consent to pre-employment drug/alcohol testing, and agree to abide by the program and policy if employed by Pasco County BOCC.
- Acknowledged
- Declined
10
Are you legally allowed to work in the United States?
- Yes
- No
11
Have you recently retired from the Florida Retirement System (FRS) Pension Plan or Investment Plan within the last 12 months?
- Yes
- No
12
Please specifically explain how your prior work experience and education match the qualifications for this position. (1000 characters or less)
13
How did you hear about this position?
- Friend/Family Referral
- Indeed
- Job Fair
- Magazine publication
- Pasco County
- Pasco County Traffic Sign
- Other
Required Question