Customer Service Specialist – Qosmedix
Overview: As a Qosmedix Customer Service Representative your main focus will be to establish, build, and maintain relationships with our customers and communicate their needs with all internal stakeholders. This position reports to the Customer Service Manager.
Responsibilities:
- Learn and understand our product line to assist customers that may need suggestions on which items best suit their needs.
- Process customer orders and follow through to ensure timely shipping.
- Receive and process customer inquiries and assist customers with all questions and concerns.
- Support customer data maintenance in database (CRM) updating information and keeping accurate records.
- Research current customers websites to discover other components they may be interested in ordering, send appropriate samples to contact person and follow up with the customer.
- Interact tactfully and professionally with customers and manage negative customer complaints and feedback.
- Consult with other departments to resolve complex inquiries.
- Work independently, make sound judgements within established guidelines and take the initiative to apply problem-solving skills to customer inquiries.
- Any other reasonable tasks assigned.
Skills:
Positive attitude, excellent phone skills and ability to be calm under pressure are required.
- Strong organizational, prioritization and time management skills with attention to detail are needed to maintain files and documentation in an orderly manner while also meeting deadlines.
- Demonstrate flexibility. Be able to adapt to changing conditions.
- Knowledgeable utilizing MS Word, Excel, CRM programs and researching via Internet.
- Must be able to work within a team environment.
- Ability to speak Spanish is a plus.
- Cosmetic industry experience is a plus.
Education
- College Education or 2-3 years equivalent work experience