Responsibilities
Customer Support Analyst Responsibilities:
Experience Acting as first line “Customer Support” to resolve questions about the site application, establishing new application user accounts, coordinating with NGIC Enterprise Systems personnel to resolve any network or IT equipment problems that might impact users’ access to the tools, and reporting bugs or unexpected application behavior to the software engineers.
Providing customized database application reports, via Excel spreadsheets and for conducting the required research to support release of the data by an appropriate Foreign Disclosure Officer (FDO).
Converting analysts’ assessments into graphical presentations such as templates, overlays, briefings, and reports using Maps, and Symbol Maker toolsets.
Creating new working copy databases and conducting the quality assurance checks required once the Government has determined a database is ready for release to the customer as outlined in the Quality Control Plan. The employee shall coordinate and assist NGIC ES, in the transfer of databases from the database application on JWICS to the database application on SIPRNET. The employee shall be responsible to ensure JWICS and SIPRNET databases are in concert.
Maintaining SharePoint sites on JWICS and SIPRNET. SharePoint training will be provided by the Government. The employee shall be responsible for posting documents provided by the Executive Agent and creating new country page views and document libraries.
Be proficient (Proficient in the use of an OB database application is defined as having a minimum of two years’ experience using the application and the demonstrated ability to build a futures OB database in the OB application by creating units, and adding weapons systems, equipment and personnel to the unit) in the use of database.
Must be willing and able to travel, when needed.
Qualifications
Active DoD Top Secret Clearance
Bachelor’s Degree with 10-12 years’ experience or Master’s Degree with 8-10 years’ experience or High School Diploma with minimum 10 years’ relevant experience. Military Order of Battle experienced is preferred.
Experience of system(s) functions, security policies, technical security safeguards, and operational security measures is required.
Peraton Overview
Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.
Target Salary Range
$66,000 – $106,000. This represents the typical salary range for this position based on experience and other factors.
EEO
An Equal Opportunity Employer including Disability/Veteran.