Fantastic opportunity for a Help Desk Manager/ Customer Support for a well known and growing company in Mountain View, California.
The salary range is: $135,000 – $140,000
*Pay range offered to a successful candidate will be based on several factors, including the candidate’s education, work experience, work location, specific job duties, certifications, etc.
Position Summary:
The Help Desk Manager will:
- Oversee, train, and mentor the help desk staff at various locations throughout the U.S., providing direction and act as Technical Lead to resolve hardware and software issues.
- This individual must have superior customer service and relationship management skills.
Responsibilities:
- Lead and manage 10+ individual contributors in a hybrid environment with onsite responsibilities in multiple locations
- Build a strong network and relationship effectively across the People team
- Improve and create support procedures and documentation
- Provide input to team on how to improve performance through process improvement, action plan reviews
- Manage vendor support for 3rd party application and purchase
Requirements/Qualifications:
- Bachelor’s Degree is required in related field
- 10+ years overall experience in help desk
- 5+ years of experience in help desk management; within contact center preferred
- Thorough knowledge of computer hardware and software
- Expertise in Windows, MacOS, Linux, Networking
- Ability to lead and support Level 1 Technicians in deployment of IT assets, troubleshooting, configuration, software installations and updates, Quality Assurance and Quality Checks
- Experience with network, VPN, encryption, decryption
- Experience leading small to medium-sized projects
- Experience developing and implementing new strategies and procedures, delivering communication to wide audiences in multiple formats (written and verbal), and building relationships
- Ability to operate in high-pressure situation, handle multiple priorities and maintain a high level of discipline while remaining flexible and maintaining composure
- Possess analytical skills with demonstrated problem-solving ability
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr_dept@volt.com. Please indicate the specifics of the assistance needed.
Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
Job ID : 390661