Department Summary
DISH is a Fortune 250 company with more than $14 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH.
Job Duties and Responsibilities
DISH is looking for an experienced Data Analyst to join our Customer Retention Department.
The Customer Retention Department is unique in that it has elements of marketing, operations, strategy, and analytics. The department is highly visible to the Executive Leadership team and drives multiple strategic initiatives focused on retaining and monetizing DISH’s existing customer base.
Our team focuses on using advanced analytics to create strategies that retain and engage Dish customers. Our analysts have a huge impact on the performance of the broader business.
- Analytics: We never stop learning about our customers and our business. Our analytical prowess creates wins for both customers and Dish.
- Marketing: We create and manage all existing customer communications (web, email, print, television commercials, and video elements).
- Strategic Partnerships: Our team partners with television networks, producers, and celebrity talents to create large-scale marketing campaigns that make DISH more valuable to our customers.
- Operations and Project Management: Everyone in our group is hands-on when it’s time to operationalize our ideas. We work cross-functionally with business partners from all areas of DISH to implement new initiatives and strategies.
- We. Work. Together. DISH values unique people coming together to create unique ideas and opportunities. Everyone’s knowledge and experience contribute to our shared success.
Key responsibilities:
- Drive Decision-Making: Use coding, analytics, and advanced modeling to understand project success, and areas of opportunity, and make informed, strategic business decisions
- Strategic Leadership: Present weekly to the President of DISH TV and other high-level executives to gain alignment on business direction and to implement effective strategies
- Maximize Customer Lifetime Value: Develop and deploy monetization, marketing, retention, and upsell strategies to increase the profitability of our customer base, improve engagement, and ultimately reduce churn for DISH
- Creative Business Development: Think creatively and analytically to drive revenue and cash flow for DISH; lead the strategy to upgrade customers to the latest equipment, and drive engagement with the DISH product
Skills, Experience and Requirements
Education: Bachelor’s degree (4-year) with a focus that demonstrates logical thinking
Experience: 1+ years experience in a data-driven analytics or strategy role or equivalent education
Skills and qualifications:
- Experience building models, forecasts, budgets and dynamic reports with SQL, Tableau and Excel that provide meaningful direction and insight preferred, but not required
- Experience preparing and delivering presentations tailored for a specific audience
- Excellent project management skills
Work Attire: Business Casual
Salary Range
Compensation: $65,800.00/Year – $94,000.00/Year
Compensation and Benefits
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role’s location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.