Division or Field Office:
Customer Service Division
Department of Position: Center of Excellence Dept
Work from:
Corporate Office in Erie, Pa Salary Range:
$66,625.00 – $106,427.00 *
salary range is for this level and may vary based on actual level of role hired for
*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.
At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.
Benefits That Go Beyond The Basics
We strive to be Above all in Service® to our customers-and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:
- Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
- Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
- Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
- 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
- Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
- Career development. Including a tuition reimbursement program for higher education and industry designations.
Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.
Position Summary
Assesses information needs, designs studies, manages projects, analyzes results and presents key findings in support of business leaders. Manages data and analytics projects of moderate complexity and impact to the business.
will also consider a Data & Analytics Specialist I
Duties and Responsibilities
Models and develops data warehouse programs of moderate complexity ensuring business needs are met, including understanding ERIE’s demographics and potential opportunities. Analyzes metrics and supports audit of source data.
Applies knowledge of programming languages and software tools to prepare ad hoc and re-occurring reports. Analyzes the financial implications of business decisions and identifies approaches to resolve business problems. Monitors and reports on progress and results as requested.
Supports the planning, development, modeling, implementation and reporting of all related data.
Works with leaders and subject matter experts to identify short- and long-term data and analytics goals related to business objectives. Measures the effectiveness of the data and analytics strategies in driving performance improvement.
Analyzes current landscape and trends to assist in planning. Recommends changes to business strategies and tactics as appropriate.
Partners with areas across the organization to define and implement research designs and quantitative techniques using high-level analytical tools. Serves as a liaison to internal and external suppliers of data and insights.
Creates files that include topics related to the industry, competitors, products, service innovations and trends. Works with specialists to develop, communicate and enforce standards for proper documentation and organization of electronic files, data and deliverables.
Trains less experienced specialists within the section.
Conducts special research studies as directed.
The first two duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.
This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.
Duties and Responsibilities (cont’d if applicable)
Competencies
Values Diversity
Nimble Learning
Self-Development
Collaborates
Customer Focus
Cultivates Innovation
Information Management Skills
Optimizes Work Processes
Instills Trust
Job-Specific Knowledge
Ensures Accountability
Decision Quality
Qualifications
The minimum education and experience requirements are as follows:
Bachelor’s degree with two years’ experience in research, analysis, strategic planning, financial analysis, information systems or related field; or
Associate degree and four years’ experience in research, analysis, strategic planning, financial analysis, information systems or related field; or
High school diploma or GED with six years’ experience in research, analysis, strategic planning, financial analysis, information systems or related field.
Insurance industry experience preferred. An understanding of analysis and research required. Experience with dataset, programming, querying and reporting design required. Advanced knowledge of SAS, SQL, SPSS, Python, R, or other related data analysis programs required. Experience developing, maintaining, and monitoring enterprise data governance policies and standards preferred. Knowledge of statistical and financial analysis and quantitative techniques preferred. Project management experience preferred. Proficiency with word processing, spreadsheet, database, presentation and flow-charting software required. Proficiency with research-specific, statistical report writing software preferred.
Physical Requirements
Lifting/Moving 0-20 lbs; Occasional (<20%)
Lifting/Moving 20-50 lbs; Occasional (<20%)
Ability to move over 50 lbs using lifting aide equipment; Occasional (<20%)
Driving; Rarely
Pushing/Pulling/moving objects, equipment with wheels; Occasional (<20%)
Manual Keying/Data Entry/inputting information/computer use; Often (20-50%)
Climbing/accessing heights; Rarely