Description
The UPMC Center for Emergency Medicine is looking to hire a Full-Time Communications Manager!
Purpose:
To meet program goals, the Communications Manager provides constant and direct oversight of STAT-MD, and the personnel assigned to work in the department. The Communications Manager is an active part of the STATMedEvac management team, and is the direct link to the STAT-MD staff for information dissemination. Provides direction, guidance, and leadership to staff. The overall responsibilities include personnel management, operations oversight, system standardization, policy and procedure review, implementation and administration.
Responsibilities:
- Accept additional duties as assigned.
- Handle multiple tasks simultaneously and prioritize projects appropriately.
- Handle multiple tasks simultaneously and prioritize projects appropriately.
- Actively participate in the Center for Emergency Medicine / STAT MedEvac privacy training programs.
- Communicate privacy policy information to coworkers, students, patients, and others in accordance with the Center for Emergency Medicine / STAT MedEvac privacy policies.
- Continually develop, amend and oversee annual performance review administration.
- Continue to develop, implement and manage continual QI processes to insure accurate record keeping and associates processing thereof.
- Ensure adherence to established policies and procedures during daily operations.
- Ensure oversight of the staff member(s) charged with maintaining adequate staffing twenty-four hours per day.
- Respond to staff and staffing issues/ needs relative to vacancies, complaints, scheduling, recruitment, and position justifications.
- Ensure positive customer relations and service satisfaction.
- Establishes and maintains ongoing and direct interaction as the primary liaison with STAT-MD customers, client representatives and respective support personnel.
- Have direct disciplinary oversight as needed so to maintain the system goals and objectives.
- Intervene with conflict resolution between staff members as required.
- Maintains a cooperative and team-oriented working relationship with clients, co-workers and subordinates.
- Oversee the development and assist with continuous educational sessions for the staff members.
- Oversee, coordinate and execute any communications equipment repairs or upgrades.
- Prepare, present and administer any fiscal or budget proposals.
- Provide timely, organized and detailed information such as policy and/or procedure changes, and general information dissemination
- Represents Center for Emergency Medicine/STAT MedEvac in a professional manner at all times.
- Report information to the President/CEO as well as members of the Executive Management team as requested / needed.
- Report, without the threat of retaliation, any concerns regarding Center for Emergency Medicine / STAT MedEvac policies and procedures on patient privacy and any observed practices in violation of that policy to the designated Privacy Officer.
- Represent STAT MD with regard to relevant topics at the local, state, and national levels..
- Work with Executive Management team to cultivate and engage new STAT-MD clients.
- Represents Center for Emergency Medicine/STAT MedEvac/STAT-MD in a professional manner at all times.
- Respond promptly to issues or special reports regarding STAT-MD performance.
- Review and update STAT MD policies and procedures in conjunction with other departments and their respective department heads.
- Prepare client invoices and track payments.
- Share such information only with those individuals and entities that have a need to know with regard to specific patient information.
- Work directly with the Human Resources representative assigned to the department.
- Work directly with the CFO and his/her respective staff to ensure appropriate reimbursement information is or has been obtained and processed appropriately.
- While working directly with other management team members, maintain a working knowledge of system resources for appropriate assignment and deployment in an effort to maintain the most efficient systemic operation.
- The Communications Manager will maintain and promote clear and concise communications at all times.
Qualifications
- Bachelor’s degree in Business, Management or other related focus.
- Minimum of 3 years experience in a Call Center, Customer Service Center, or similar setting.
- Manager or supervisor experience preferred.
Professional appearance and manner. Strong interpersonal communication skills. Must demonstrate ability to work independently, effectively analyze, problem solve, make decisions and implement solutions. Superior organizational skills. Excellent interpersonal and conflict resolution skills. Willingness to support and uphold management decisions.
Licensure, Certifications, and Clearances:
- Cardiopulmonary Resuscitation (CPR)
- Emergency Medical Technician (EMT)
- Act 34
- UPMC is an Equal Opportunity Employer/Disability/Veteran
Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.
Total Rewards
More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life – because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.
Our Values
At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.
Current UPMC employees must apply in HR Direct