Overview
Enterprise Holdings at the Denver International Airport has an exciting opportunity for a Full Time Daytime Customer Experience Representative! This position pays $21.03 / hour and is located at the Denver International Airport at 23842 E. 78th Ave, Denver CO 80249.
We offer:
- Consistent 40 hour per week schedule
- Employee discounts
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
- No airport clearance required
- On-site parking
Schedule Available (A) :
- Sunday 9:00am-5:30pm
- Monday 9:00am-5:30pm
- Tuesday 9:00am-5:30pm
- Wednesday 9:00am-5:30pm
- Thursday OFF
- Friday OFF
- Saturday 9:00am-5:30pm
Schedule Available (B) :
- Sunday 10am-6:30pm
- Monday 10am-6:30pm
- Tuesday 10am-6:30pm
- Wednesday 10am-6:30pm
- Thursday OFF
- Friday OFF
- Saturday 10am-6:30pm
The Customer Experience Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
Responsibilities
- Meet and greet customers in a professional, friendly, and timely manner
- Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
- Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
- Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
- Place outgoing calls for callback management, and miscellaneous calls as assigned
- Assist to assess condition of rental upon return
- Notify Management of any known customer problems
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
- Clean vehicles when applicable
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old
- Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- Must not have any drug or alcohol related conviction (DUI, DWI, DWAI) on record within the past 5 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.