Overview
Enterprise Holdings at the DFW Airport has an exciting opportunity for a full time Daytime Customer Service Representative. This position pays $15.00 / hour and is located at the Dallas Fort Worth Airport at 2424 E 38th St Dallas, TX 75261.
We offer:
- Consistent 40 hour schedule
- 4 day work week
- Paid time off
- Employee discounts
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and Development
- NO airport clearance required
Available Schedule (A):
- Thursday 5:30am-4:30pm
- Friday 5:30am-4:30pm
- Saturday 5:30am-4:30pm
- Sunday 5:30am-4:30pm
- Monday OFF
- Tuesday OFF
- Wednesday OFF
Available Schedule (B):
- Saturday 5:30am-4:30pm
- Sunday 5:30am-4:30pm
- Monday 5:30am-4:30pm
- Tuesday 5:30am-4:30pm
- Wednesday OFF
- Thursday OFF
- Friday OFF
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their operation and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support and provide high levels of customer service at our airport location.
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.
Responsibilities
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns, check-ins and exit kiosk transactions
- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
- Understand and communicate rental terms and conditions, vehicle features and other services
- May sell optional protection products, upgrades, fuel options and other additional equipment
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
- Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years of age
- Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.