Department Information Systems Manager

Salary : $127,168.22 – $154,592.98 Annually

Location : Santa Rosa, CA

Job Type: Full-Time

Job Number: 23/09-0161-OCRA

Department: Clerk-Recorder-Assessor-Registrar of Voters Department (CRA)

Division: CCLK – Assessor Administration (2102)

Opening Date: 09/12/2023

Closing Date: 10/3/2023 11:59 PM Pacific

Position Information

Take Your IT Career to the Next Level!

The Clerk-Recorder-Assessor’s office seeks a Dynamic Professional to Become Their Department Information Systems Manager.

Starting salary up to $74.07/hourly ($154,592/year) plus a competitive total compensation package!*

Reporting to the Department Director, the Department Information Systems Manager (DISM) oversees a team of five personnel for both the Clerk-Recorder-Assessor (CRA) and the Registrar of Voters (ROV) and manages the internal IT operations supporting programs and services. The DISM is responsible for managing a secured elections’ network and domain, with over 20 servers located in a virtual server environment, and several hundred desktop and laptops environments used to administer Sonoma County’s elections.

As a DISM you will also be responsible for making recommendations based upon your knowledge, experience and expertise for all technical initiatives. You will work closely with the Director, Management Team, and CRA/ROV IT staff to assess the business needs of the office and provide guidance on the best solutions. You will also work both independently and as a team, conferring with appropriate IT members to ensure customer support, documentation, and system functionality is maintained at a high level of quality and accessibility for all CRA/ROV IT systems. Additional responsibilities include:

• Collaborating with the County Information Systems Department (ISD) regarding network availability and operations as they relate to Sonoma County elections
• Advising the Director, Management, and Fiscal teams regarding existing and new contracts, as they relate to the department’s internal systems and supporting equipment
• Coordinating the creation and analytics of reports generated through MS SQL, MS Access and other proprietary applications
• Advising the Management Team regarding proposed projects for systems used by both internal and external stakeholders
• Strategic planning in coordination with the Director and the Management Team

The ideal candidate will have experience communicating with various stakeholders to understand objectives and needs, defining and documenting business requirements for application development, reporting, and data management. Additionally, the ideal candidate will also possess experience in the following areas:

• Working in a project management environment with the ability to recommend system and process changes to improve efficiencies and integrity
• Providing support for long-range strategic planning efforts
• Account administration (e.g. Active Directory, end-user applications, and VPN) including security compliance monitoring and reporting
• Active Directory administration, including file permission, security group administration, and Group Policy administration
• Compliance, information security, and general IT policy and planning concepts and practices
• Information systems analysis and design related to multi-platform and networked applications, including capabilities and limitations of various computer systems, LANs, and WANs
• Supervision of technical staff, including assigning tasks, performance management, and creating a collaborative team environment

What We Offer

Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you’re working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including:

• Hybrid Telework – A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment
• Salary Advancement – A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
• Paid Time Off – Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
• County Paid Health Premium Contributions – 100% premium contribution for the majority of employee-only and employee + family health plan options
• Staff Development/Wellness Pay – Annual benefit allowances of up to $2,000 and ongoing education/training opportunities
• Post-Retirement Health Reimbursement Arrangement – County contributions to help fund post-retirement employee health insurance/benefits
• Retirement – A pension fully integrated with Social Security
• Paid Parental Leave – May be eligible for up to 8 weeks (320 hours) after 12 months of County employment

*Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the and our

The CRA Office is currently recruiting to fill a Department Information Systems Manager position. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment.

APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.

Minimum Qualifications

Any combination of training and experience which would provide the opportunity to acquire the knowledge and abilities listed. Normally this would include:

Education: The equivalent to graduation from a four-year college with major coursework in business analysis, project management, management information systems, computer science, statistics, or closely related field; and

Experience: Four years of progressively responsible experience planning, developing and administering multiple, complex, information technology systems and applications, including one year of supervisory or lead responsibility for defining, planning and implementing automated information systems

License: Possession of a valid driver’s license at the appropriate level including necessary special endorsements, as required by the State of California to perform the essential job functions of the position.

Knowledge, Skills, and Abilities

Considerable knowledge of: IT policy and planning concepts, methods, and practices; customer service protocols; capabilities and limitations of various computer systems, including mainframe and personal computer based systems, LANs and WANs; the principles of information systems analysis and design especially related to multi-platform and networked applications; information system security technologies; general principles of office automation; various operating systems and related software used in operating departments; current and emerging technology principles, principles and techniques of project management.

Working knowledge of: principles of computer programming in languages required to support the applications and systems utilized in the operating department; principles of data retrieval and reporting; requirements and methods of procurement, contract negotiation and preparation; cost benefit analysis methods; principles and practices of personnel management, employee supervision, and training.

Ability to: develop strategic information technology plans; plan, organize, prioritize and delegate work; respond to changing needs and balance competing priorities; develop cost estimates and manage project costs; apply goals and objectives in responding to user requests related to the support, maintenance, and/or upgrade of computer information systems; train and develop staff; establish staff performance standards and evaluate performance; analyze information, develop alternative solutions, project consequences and implement solutions; establish metrics and associated systems performance measurement tools; formulate and modify policies and procedures; remain knowledgeable on the current technologies available; prepare and present reports, proposals, and other information; establish and maintain effective working relationships with department staff, other information systems staff, other agencies, and vendors or contractors; understand, interpret, and apply rules, regulations, ordinances and legislation related to operations; communicate effectively orally and in writing.

Selection Procedure & Some Helpful Tips When Applying

• Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
• You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
• You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
• Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.

Please visit to review more detailed information about the hiring process, including the application process, examination steps, and department selection process.

APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.

Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state “See Resume” or “See Application” may be considered insufficient and therefore may not be scored.
The selection procedure will consist of the following examination:

An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant’s application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria:

• Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions.

Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates.

ADDITIONAL INFORMATION

A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants.

Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the to determine the requirements for this position.

HOW TO APPLY

Applications are accepted online at . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted.

The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.

HR Analyst: JT
HR Technician: KK

IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions.

COUNTY OF SONOMA BENEFITS: MANAGEMENT*

These are some of the excellent benefits the County offers:

Paid Time Off: Competitive vacation accrual and sick leave accruals; additional management leave annually; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment.

Health Plan: Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County paid premium contribution.

Retirement: Fully integrated with Social Security. For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit

IRS 457 Plan: Pre-tax employee contribution up to the IRS annual maximum.

Retiree Medical: County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits.

Plus excellent dental, vision, disability, life insurance, professional development, and more.

For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331. Additional details about benefit and compensation packages can be found in the MOUs located at For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to or, contact the Human Resources’ Risk Management-Benefits Office at or (707) 565-2900.

*IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice.

01

How did you first learn about this opportunity?

• Association of Bay Area Governments (ABAG)
• California State Association of Counties (CSAC)
• Careers in Government
• College or University
• Craigslist
• DiversityJobs
• Employee of Sonoma County
• Facebook
• Glassdoor
• Google Jobs
• GovernmentJobs.com
• Handshake
• Hispanic Chamber of Commerce of Sonoma County
• Indeed
• Instagram
• Job Fair
• La Voz
• Latino Service Providers
• LinkedIn
• Los Cien
• Minority Organization or Group
• Press Democrat
• sonoma-county.org/www.yourpath2sonomacounty.org
• Sonoma County Human Resources Office
• Sonoma County Job Line
• Start Here!
• Twitter
• Veterans Services Office
• Women’s Organization or Group
• Workplace Diversity
• ZipRecruiter
• Other Internet Site
• Other Publication

02

Please indicate if you would also be interested in future part-time or extra-help (temporary, intermittent, or seasonal employment) positions should they become available. Check all that apply.

• I would also like to be considered for future part-time positions
• I would also like to be considered for future extra-help positions
• I am only interested in full-time positions

03

For this question and all subsequent questions, please provide sufficient information to allow for a thorough evaluation of your qualifications. Responses to supplemental questions may be scored using specific criteria and may be reviewed by hiring managers.
The minimum qualifications for the position normally include:

• The equivalent to graduation from a four-year college with major coursework in business analysis, project management, management information systems, computer science, statistics, or closely related field; AND
• Four years of progressively responsible experience planning, developing and administering multiple, complex, information technology systems and applications, INCLUDING
• One year of supervisory or lead responsibility for defining, planning and implementing automated information systems

Please describe how you meet these minimum qualifications.

04

Please describe a large-scale technical project that you managed from inception to completion. Include the project scope, examples of deliverables, any challenges that you faced, and the outcome. Highlight any project management tools you may have used.

05

Please describe your experience managing servers in a virtual server environment. Include the platform(s) these servers were run on (MS Hyper-V, VMWare, etc), the number of servers managed, and the operating system most used.

06

Please describe your experience leading or supervising staff. Include the number and types of staff you supervised (e.g., fiscal, administrative, professional, technical), and the scope of your responsibilities (e.g., scheduling, training, hiring, performance management/discipline, etc.).

Required Question