The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join “Deposit Services” team as:
Deposit Services Quality Assurance, Training & Operations Team Lead
This opportunity may be perfect for you if you have experience in:
> Data Quality Control
> Task Scheduling
> Error Resolution
About this position:
Responsible for training/cross-training department employees, performing reviews/audits of daily work to ensure accuracy and procedural quality. Performs deposit services, item processing, and electronic banking functions as needed and/or in weekly rotation. Works closely with department management to report on audits and perform support tasks as assigned.
Responsibilities
> Review and audit random samplings of daily work to ensure accuracy and procedural compliance. Prepare reports for management detailing audit result and make training recommendations to bridge performance gaps identified.
> Train/cross-train new and existing employees with goal of creating interchangeable and highly skilled workforce; keep skills/knowledge up-to-date in all areas including deposit services, item processing, and electronic banking.
> Perform daily deposit operations tasks as assigned; participate in weekly rotation for Item Processing end of day file transmissions.
> Schedule tasks and assure adequate coverage to ensure all tasks are completed timely; support department management with quarterly department audits.
> Process transactions/documentation accurately and timely; input data with high level of accuracy; research exceptions and report discrepancies; review data for missing information and proper authorizations.
> Provide consistent, outstanding customer service for both internal and external customers.
What you will need to thrive in this role:
In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:
Education/Certifications:
Education/Certifications:
> Associate’s Degree or equivalent experience required
> 4 years of experience in banking and/or customer service preferred
> 1 year supervisory experience preferred
Skills/Knowledge:
> Strong communications skills, both written and verbal; comfortable communicating with customers, co-workers, management and other third parties
> Quality customer service skills
> Solid problem solving, organizational and analytical skills; ability to make informed decisions both independently and as part of a team
> Proficient in Microsoft Office Suite: Word, Excel, Outlook; knowledge of banking related software
> Thorough knowledge of banking rules and regulations pertaining to deposit accounts and expanded knowledge of NACHA rules preferred
Physical Demands:
> Must be able to sit for prolonged periods of time and walk/stand for brief periods of time.
> Must be able to repetitively use a telephone and computer mouse and keyboard.
> Ability to lift/move up to 15 lbs.
What we will bring to the table:
We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:
> Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
> Medical, Dental, and Vision Insurance and Flexible Spending Plan
> Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
> Education and Tuition Reimbursement
> Employee Assistance Program for our employees and their immediate family members
We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.
As a multi-bank holding company, Arrow Financial Corporation has over $2 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.
We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.
The salary range for this position is $19.25 – $25.00 commensurate with experience and education.
Additional compensation may be earned through the Company’s profit-sharing bonus program, subject to individual and company performance.
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