POSITION: Deputy Chief Programs Officer-Homeless Programs
DIVISION: Programs- Homeless Programs
LOCATION: North Hollywood, CA
HIRING RATE:$139,000/annually
WHY JOIN US
LA Family Housing is a leading homeless service provider and affordable housing developer in Los Angeles. We believe that housing is a human right, and we are invested in driving forward the innovative solutions we know are effective in ending homelessness. With nearly 40 years of experience, we know what works: an individualized approach that combines a continuum of housing options enriched with supportive services. In 2021, we connected nearly 12,000 people with housing resources and supportive services every year. We also own or co-own 30 interim, affordable, and supportive housing properties and have over 700 additional units of permanent supportive housing in our pipeline.
Our community-based approach allows us to influence how homelessness is addressed in Los Angeles and nationwide. We take tremendous pride in positioning our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. From presenting at national conferences to facilitating service collaboration among providers in other regions, we equip our industry to effectively respond to homelessness and ultimately move more people home. Join this incredible team of changemakers and start making a difference in people’s lives today at LA Family Housing!
THE OPPORTUNITY
LA Family Housing (LAFH) is seeking a Deputy Chief Programs Officer (DCPO), Homeless Programs to join our Programs Senior Leadership team. The DCPO will oversee all homeless programs for the agency and be responsible for implementation of effective strategies to reduce homelessness and ensure a seamless service delivery experience across engagement, navigation, and interim housing, overseeing 12+ sites and 1000-1500 participants. The DCPO will provide leadership and guidance to the operational Program Directors, ensuring performance excellence and data compliance.
If you are passionate about serving homeless populations and have a track record of leadership in homeless services programs, we encourage you to apply for this exciting opportunity to make a difference in the lives of individuals and families in need!
CANDIDATE PROFILE
Candidates should possess a Master’s degree in social work, public administration, business administration or a related field from an accredited university. Education may be substituted for applicable experience. A minimum of (8) years’ of demonstrated leadership success in developing and implementing social service programs with proven experience in program development, contract administration, fiscal management, personnel relations, and strategic planning, for a comparable size or larger organization is required. Additionally, candidates should have Senior Leadership management experience and possess knowledge of homeless service delivery, housing programs, and regional coordination efforts relevant to serving homeless populations.
The strongest candidates will possess in-depth knowledge of homeless populations, systems, and programs, including local and federal policy and program guidelines for CES. Additionally, candidates should possess the following expertise, knowledge, and skills:
PROGRAM IMPLEMENTATION
- Display excellent analytical skills, think creatively, critically, and strategically to synthesize and solve complex problems
- Establish the operational vision and implementation tactics for Interim Housing, Navigation and Engagement in the alignment with the CPO
- Co-create a service delivery culture that is aligned with LAFH’s mission, vision, values, and deep commitment to diversity, equity and inclusion
- Ensure clear and timely communication and coordination between programs to provide streamlined efficient services to participants
- Responsible for the successful development and management of the programs’ overall operating budgets in accordance with established fiscal guidelines. Monitor revenues and expenses to help ensure fiscal solvency
- Strengthen and develop homeless services in all programs, recognizing that people experiencing homelessness are a piece of the approach. Be an advocate for this work agency-wide
CONTRACT PERFORMANCE
- Possess effective financial planning and budget management skills
- Ensure programs and their operations are in compliance with all stated performance outcomes and other relevant contractual obligations. Guide staff through implementation of improvements
- Collaborate with the Data and Compliance department to ensure quality data collection, review reports, and evaluations, and define and implement process and program improvements
- Oversee budget administration, financial tracking and reporting functions in alignment with contractual expectations
- Responsible for identifying and finding resolutions to potential areas of risk as it relates to under-performing contractual obligations
PARTNERSHIPS
- Display a deep understanding of how different components of the homeless and housing response system interact to achieve overarching goals in LA County
- Engage across LAFH departments to develop and nurture positive interactions and ensure Programs has the support and infrastructure needed to be in a successful position
- Maintain strong relationships with countywide entities (e.g. Los Angeles Housing Service Authority, Department of Health Services Department of Mental Health) to maintain open lines of communication relative to program oversight and to advocate for programmatic changes and process improvements as needed
- Establish a presence with line staff and management throughout Homeless Programs
- Bring on new partners that can assist/benefit/advance our participants’ lives and reduce overall returns to homelessness or loss of housing
PARTICIPATE IN GRANT WRITING
- Provide timely input as requested into program design, budget, staffing, and programmatic outcomes
GUIDING POLICY & INCREASING AGENCY CAPACITY
- Collaborate constructively with individuals of diverse personalities and work on cross-functional teams
- Provide input from an operations perspective into policy development
- Serve as agency representative at professional and community meetings such as task forces, working/planning groups, coalitions, etc., and attend various regular agency, county, and community meetings as directed by the CPO
- Engage in ongoing research of best practices and topics, to stay educated on coordinated entry service models and services for vulnerable populations
- Travel and participate in conferences when requested
- Frequently engages and liaisons with the non-profit organizations and government agencies
TRAINING AND SUPERVISION
- Promote team member adherence to company regulations and performance goals
- Provide leadership and coaching to direct supervisees and address staff performance issues as needed
- Develop, expand, implement and ensure compliance to training curriculum to include best practice service delivery in collaboration with the Staff Development Team
- Ensure standards of care are met in the work we do, and that physical environment oversight meet those standards
- Responsible for identifying training needs for each program area and using internal and external resources to provide the training
COMPENSATION & BENEFITS
Compensation for this opportunity will begin at approximately $139,000/annually. Additional benefits information to be shared further along in the process.
PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Potential physical demands include but are not limited to: walking, climbing stairs, handling, finger/grasp/feel objects and equipment, reaching, communicating, being mobile, repetitive motions, visual activity, driving, and entering buildings. If an accommodation is needed, please inform the Human Resources Department.
EQUAL EMPLOYMENT OPPORTUNITY
LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.
FAIR CHANCE ACT
LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if LA Family Housing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’sFair Chance Act webpage.
COVID-19
Effective November 1, 2021, LA Family Housing will require proof of vaccination for all employees. This requirement is in response to the public health emergency and is intended to reduce the spread of COVID-19 among LA Family Housing employees, our stakeholders and those we serve – it will remain in effect for the duration of the public health emergency. Employees may apply for an exemption if they cannot be vaccinated due to complicating medical conditions or sincerely held religious beliefs. If the exemption is approved, then the employees will be subject to weekly COVID-19 testing.