$33.81 – $54.10 Hourly
$70,325 – $112,520 Annually
This position is a Pay Band SH
Posting Details
This posting will be used for ongoing recruitment and may close at any time.
Applicant lists may be screened more than once.
Why does the job exist?
This is the highest-level classified position of the State Long-Term Care Ombudsman Program. Under administrative guidance of the State Ombudsman, provides practical consultation and direction over the Ombudsman Supervisors overseeing the Care Transition Specialists and Regional Coordinators.
How does it get done?
This position manages and provides direct oversight of the long-term care services and support systems, and is responsible for:
– Planning staff updates and training with regional coordinators, problem facilities, and coordinating volunteer
recruitment.
– Providing mediation for regional staff, facilities and residents as assigned by the State Ombudsman.
– Prioritizing cases needing immediate support from the state ombudsman.
– Attending executive level meetings and legislative meetings on behalf of the State Ombudsman Program to
provide and gather information affecting the program.
– Generating and disseminating state and federal reports for the State Ombudsman Program to the
Legislative Finance Committee, Federal Partners and the Office of the Secretary.
Who are the customers?
Persons living in nursing homes and assisted living facilities.
Ideal Candidate
The ideal candidate must be professional, courteous, civil, respectful and provide open, honest, concise communication and have knowledge and experience as follows:
– Experience with written and verbal communication.
– Knowledge in public health/health and human services (i.e., Medicaid, Medicare and Social Security).
– Experience working with clients in long-term care, home care and community based environment through
a person-centered approach.
– Experience in supervising and providing direction and oversight to multiple supervisors and multiple
programs.
– Experience in strategic planning and project management requiring collaboration and coordination with
internal and external stakeholders to prepare written
reports for executive leadership and the general public
– Experience serving as an Agency Representative before Executive/Advisory Councils, public hearings,
forums, committees or workgroups to coordinate agency activities and functions that foster
collaboration and partnerships with community organizations, medical institutions, other state agencies,
county and local agencies.
Minimum Qualification
Bachelor’s degree in social work, criminal justice, psychology, or related social science field as it pertains to the essential duties and responsibilities of the classification, from an accredited college or university plus six (6) years of social work, protective services, or any combination of social services delivery experience, access to justice advocacy including social work or case management experience, behavioral health and/or health care experience, of which two (2) years must have been in supervisory or management capacity. A Master’s degree in social work, criminal justice, psychology, or related social science field as it pertains to the essential duties and responsibilities of the classification, from an accredited college or university plus four (4) years of social work, protective services, or any combination of social services delivery experience, access to justice advocacy including social work or case management experience, behavioral health and/or health care experience, of which two (2) years must have been in supervisory or management capacity.
Employment Requirements
Must possess and maintain a valid driver’s license.
Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification within 90 days of employment.
Working Conditions
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and extensive phone usage. Some sitting, standing, bending and reaching may be required. Face to face meetings with persons in long-term care facilities is required. Statewide travel required
Supplemental Information
Benefits:
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Agency Contact is Antoinette Vigil, telephone (505) 490-9983 or by: Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.