Why USAA?
Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!
The Opportunity
As a dedicated Designer Lead for the Enterprise Portfolio Management Office (EPMO), you will lead high-performing, cross-organizational teams by applying expert knowledge and experience in the practice of human-centered design. You will synthesize the work of multi-disciplinary teams to deliver a unified design vision for complex Member and Employee experiences in a data-informed, agile environment. You will demonstrate the value of design by building trust-based relationships that drive the alignment of stakeholders across projects, teams, and functions.
What you’ll do:
- Acts as a strategic partner to business and technology stakeholders to identify business problems and technical constraints, present strategic ideas, and demonstrate a solution’s potential success for highly complex cross-organizational projects.
- Lead facilitates a cross-functional understanding of business problems and potential design solutions using human-centered design sessions and group discussions to achieve actionable outcomes.
- Manages multiple workstreams from discovery to implementation, expertly balancing efforts, priorities, and partnerships for each.
- Leads the development and facilitation of human-centered research efforts, the synthesis of research findings and the generation of insights.
- Leads the design team through the execution of holistic member experiences leveraging expert knowledge of interaction design, visual design, and/or content design.
- Applies design expertise and articulates ideas and solutions using a range of storytelling techniques to consistently and effectively inspire and compel audiences to align on direction.
- Mentors developing designers across the Chief Design Office. Provides constructive day-to-day feedback and guidance to team members, while helping to frame long-term areas of growth that support their individual goals.
- Applies an expert understanding of human-centered and service design practices and can influence how these methods are practiced at USAA.
- Stays abreast of current digital and mobile technology trends, in the area of application architecture with best practices within the digital development ecosystem.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
- Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 8 years of relevant, on-the-job experience in a Product Design, UX Design, Service Design or Design Research role delivering complex design systems for web and native applications.
- Subject matter expertise designing and supporting digital products inside an Agile environment using human-centered design principles, methods and problem-solving strategies.
- Mastery of product design, user interface and interaction design, visual design, storytelling, and prototyping
- A portfolio that demonstrates subject matter expertise designing digital experiences for mobile and web-based applications.
- Expert facilitation, collaboration and consensus-building skills, with extensive experience driving strategic alignment for cross-functional teams and Senior/Executive leaders.
- Subject matter expert skills in standard applications, including Sketch, InVision (or comparable prototyping tools), Adobe CC and Microsoft Office Suite.
- Demonstrated expert understanding of new technologies and industry best practices while experimenting to create new and innovative patterns.
- Demonstrated expertise designing user interfaces for web and mobile applications (iOS, Android, etc.)
- Excellent written and verbal communication skills, interpersonal skills, time management skills and strong attention to detail.
- Demonstrates a strategic mindset by decomposing complex problems into a clear and achievable workstream requiring limited support and direction for decision making.
- Highly organized, with the ability to work on multiple projects/task at once while leading a diverse group of employees.
What sets you apart:
- Experience leading multiple initiatives cross-CoSA, designing member and MSR experiences for USAA products.
- Experience bridging the gap between customers, design and development.
- Experience managing planning, engagement and user experience across a series of diverse customers.
- Experience leveraging UX to deliver digital experiences and digital strategies to build customer relationships; demonstrating an understanding or meeting user and business needs thru the effective crafting of intuitive digital experiences.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $115,240.00 – $220,270.00.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.