Clearance Requirement: A current, active TS/SCI security clearance is required.
Ball Aerospace is powered by endlessly curious people with an unwavering mission focus. We pioneer discoveries that enable our customers to perform beyond expectation and protect what matters most. We create innovative space solutions, enable more accurate weather forecasts, drive insightful observations of our planet, deliver actionable data and intelligence, and ensure those who defend our freedom go forward bravely and return home safely.
At our core, we’re passionate, committed people who believe together we can achieve extraordinary things. We work collaboratively with each other, our customers and partners to solve the world’s greatest challenges. That means listening to one another, providing feedback and partnering across all levels. We value our inclusive culture where everyone is heard equally and creativity thrives. Each team member is fully invested in our mission and we bring an energy to work every day that propels our business and motivates us all to Go Beyond.®
For more information, visit Ball Aerospace Career Site or connect with us on LinkedIn, Facebook, Twitter or Instagram.
The Enterprise Assurance Strategic Capabilities Unit delivers critical assurance disciplines that protect and enable people, data and missions. We provide a comprehensive approach to managing risk across the enterprise for current and future information environments where the business and missions execute. We apply the use of innovative tools and robust processes to ensure mission and business success.
Deskside Specialist II / Deskside Specialist Senior
What You’ll Do:
- Respond to customer requests for assistance with computer software/hardware.
- Provide advanced troubleshooting for software, installation of software.
- Troubleshoot networking issues – LAN and Wireless
- Support small scale projects
- Operate company owned vehicles as required.
- Maintain valid driver’s license and good motor vehicle record.
- Troubleshoot network and voice-related issues, repair personal computer and peripheral equipment problems to the board, device or component levels as appropriate.
- Receiving equipment and maintain inventory.
- Trouble-shoot and repair personal computer and peripheral equipment problems to the board, device or component levels as appropriate.
- Maintain a regular and predictable work schedule.
- Establish and maintain effective working relationships within the department, the Strategic Business Units, Strategic Capabilities Units and the Company. Interact appropriately with others in order to maintain a positive and productive work environment.
- Perform other duties as necessary.
What You’ll Need:
- Deskside Specialist II – High School diploma or equivalent plus 6 years or more related experience or a related 2-year technical degree and 4 years or more related experience.
- Deskside Specialist Senior – High School diploma or equivalent plus 10 years or more related experience or a related 2-year technical degree and 8 years or more related experience.
- Each higher-level related degree, i.e., Bachelor’s or Master’s, may substitute for two years of related experience. Degree must be from a university, college, or school which is accredited by an agency recognized by the US Secretary of Education, US Department of Education.
- Good customer service skills.
- Good communication skills.
- Basic to Intermediate knowledge of PC software and networking: classes and/or experience.
- Basic to Intermediate understanding of Desktop/Laptop PC Hardware and components.
- Basic to Intermediate understanding of Windows 10 desktop operating systems.
- Basic understanding of Windows Office 365 Pro Plus suite.
- Ability to support Apple iPhones.
- Experience with Service Now or other trouble ticketing tools.
- Ability to prioritize, organize and coordinate simultaneous tasks/projects.
- Ability to perform job functions with little direct supervision.
- A current, active TS/SCI security clearance is required.
- Ability to maintain a TS/SCI security clearance.
- Ability to obtain a CI Poly.
- Ability to achieve 8570 DoD certification.
On-Site Work Environment: This position requires regular in-person engagement by working on-site five days each normally scheduled week in the primary work location. Travel and local commute between Ball campuses and other possible non-Ball locations may be required.
Working Conditions:
- Ball Aerospace is a drug-free workplace, which is imperative to the health and safety of all employees and is required as a condition of receiving contracts from federal agencies. Please remember that regardless of the legalization of marijuana in Colorado and other states, possession and use continues to be illegal under the federal Controlled Substances Act. This includes the use of some CBD products. A post-offer, pre-employment drug test is a condition of employment.
- Work is performed in an office environment, laboratory, cleanroom, or production floor.
- Travel to various (assigned) Ball campuses to perform field work in customer facing role.
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Verification that your current security clearance or government customer access meets the requirement for this position will be required.
Relocation for this position is available.
Compensation & Benefits:
- HIRING SALARY RANGE FOR DESKSIDE SPECIALIST II: $27.40 – $36.78 per hour (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)
- HIRING SALARY RANGE FOR DESKSIDE SPECIALIST SENIOR: $33.17 – $44.71 per hour (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)
- This position includes a competitive benefits package. For details, copy and paste https://bit.ly/3pNSnxv into your browser or visit our careers site.
US CITIZENSHIP IS REQUIRED
Ball Aerospace is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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