The Thuma team is looking for an experienced Desktop Support Engineer to join our San Francisco Bay Area-based team. Reporting to the Sr. HR Operations Manager, this person will be responsible for providing desktop and remote technical support to end users, managing user accounts and access, configuring, installing, and supporting end user hardware and software, and ensuring compliance with company IT security policies and procedures. The Desktop Support Engineer also plays a crucial role in enhancing the overall efficiency and security of the organization’s IT infrastructure.
Thuma’s Headquarters is based in the historic Presidio neighborhood of San Francisco. This role is based in San Francisco and requires travel to the office Monday-Friday.
In recognition of the personal and professional benefits that team members gain from time spent together in person, we organize a range of events throughout each year designed to bring our entire team together!
Key Responsibilities:
- Provides desktop and remote technical support to users on end user hardware
- Responds and follows-up on internal support requests, provides timely and professional support to users
- Set up and troubleshoot WiFi in current and new office spaces
- Manage user accounts and access, including onboarding, off boarding, and access management, ensuring compliance with company policies and procedures
- Configures, installs, and supports desktop computers, laptop computers, printers, monitors, and other general office equipment
- Configures IT devices for secure operation, including installation of security software, software updates, and other configurations as required
- Diagnoses hardware and software failures, communicates the remediation plans to users, and provide status updates
- Supports continuous improvement in the process and quality of IT operations
- Maintain a security-first mentality and comply with company IT security policies and procedures
- Supports with new software implementations across the organization
- Potentially travels to various retail locations to install required POS solutions and ensure network connectivity
This Might Describe You:
- Ability to diagnose, troubleshoot and resolve issues with a wide array of hardware and software
- Broad knowledge of networking, storage, and server technologies
- Familiar with Zoom, Okta, and Jamf administration
- Capable of learning and understanding new technologies quickly
- Experience working with Mac and PC hardware, operating systems, mobile phones, tablets, peripherals and accessories, and conferencing technologies, both software and hardware
- Ability to read and gauge technical support required to determine the right amount of needed interaction in a given scenario
- Exceptional written and verbal communication skills
- 3+ years of experience in an IT support position working in a corporate environment
- 3+ years working in a role that requires effective interpersonal communication skills
- Bachelor’s degree in Computer Science, Information Technology, or related field is preferred
$75,000 – $95,000 a year
Thuma provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Thuma factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.
Additionally, Thuma leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Thuma reserves the right to modify this information at any time, subject to applicable law.
Why Join Us
Equity/401k: Participation in employee stock option plan and our 401k program where we will match up to 6% of your contributions
Benefits: Comprehensive medical, dental + vision coverage options with generous employer contributions
Extras: 12 weeks of paid parental leave and company sponsored membership at One Medical
Dream Setup: MacBook Air, Airpod Pros, Magic Mouse, Magic Keyboard, Display Screen, White board
Flex Time: Run errands as needed, just get your stuff done
PTO : We believe healthy, happy, relaxed people do better work
Hybrid: Flexibility to work between your home and our office with everything you need to be successful in both
Employee Discount: We provide an employee discount of 40% off all Thuma products
Cell Phone Stipend: $100 per month to recognize that you will use your cell phone for work related things
Commute Reimbursement: Up to $150 per month for your commute to our office
Room Upgrade: A complimentary Bed in your choice of size + color
Who We Are
Thuma is a bedroom lifestyle brand, offering customers Bed Time essentials and amenities designed to celebrate life’s simple pleasures through thoughtful elevated design, quality craftsmanship, and modern convenience.
We recognize that people come with a wealth of knowledge and are talented beyond the scope of a functional role. If this sounds like you, we encourage you to apply even if your experience doesn’t precisely match our job description. We hire for integrity, initiative, collaborative spirit, open mindedness, and willingness to learn.
Thuma is dedicated to going above and beyond to bring people with diverse perspectives and unique experiences together to do great work. We strive to create a sense of belonging by creating an inclusive culture where everyone can be their authentic self and by treating each and every team member with kindness, equity, and respect, always.