About Atos
Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea), listed on Euronext Paris and included in the CAC 40 ESG and Next 20 Paris Stock indexes.
The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
Digital Workplace Solution Architect
Design and Architect OSS – On Site Services and Service Desk services as part of a large ITO with supporting technologies while meeting Clients budget and RFP/RFI Requirements. Develop the tools, methods and requirements to accurately assess risk, value, and architectural direction of opportunities within area of expertise. Create technical and services solutions that are market competitive as well as targeting specific client needs. Identify & design innovative options for existing client contracts to ensure client retention during renewal periods. Develop “blueprint” technical solutions in both pre-sales, and where appropriate, post sales initiatives. Develop the transformative storyboard translating client’s journey from Current Mode of Operation through Future Mode of Operation in alignment with the client’s business objectives. Remain current with new technologies and innovations and recommend new technologies when appropriate. Primary focus should be on integrating automation based on client’s requirements & budget allowance. Identify Atos’ offshore plans & strategies and implement accordingly in solution designs. Create and maintain vendor relationships to stay abreast of technology and maximize opportunities for utilizing these technologies and creating a competitive advantage. Procure costing information and quotes as necessary for the technical solutions designed. Contribute to technical presentations, Bill(s) of Material, and Scope of Work contracts for clients, partners and prospects. Assist in Support of Business Development opportunities as requested. Serve as the key interface to Service Delivery to assure solution acceptance. Provide opportunity-centric Subject Matter Expertise within field of expertise to members of the solution and costing teams. Develop credibility with clients in face-to-face situations; this is a client-facing role. Establish good working relationships with all delivery contacts within area of focus.
REQUIREMENTS: Bachelor’s Degree in Computer Science, or related. Five (5) years of any occupation with experience in On Site Services (OSS) and Service Desk portfolio services. Five (5) years of On Site Services (OSS) and Service Desk portfolio services must include: On-Site Service Methodology; All channels of service: Onsite, dispatch, depot, OEM, Lockers, Vending, and other channels specific to customer; Hardware and Software asset management and tooling; End User Computer Analytics; Mobility support, including smartphone and tablets; Overall IT Service Desk methodology; Omni-channel IT support for phone, web, email, chat communications between a user and the Service Desk; Automated chatbots and virtual agents used to drive down the need for live Service Desk agent support; Knowledge Management used for automation tools, end users self-service and Service Desk agents; Various ITSM systems such as ServiceNow, HP Service Manager, Remedy and their respective self-service portal capabilities; Genesys SIP and other VOIP systems including cloud based IVR such as AWS Connect used to route voice calls to the Service Desk.
ALTERNATE EDUCATION/EXPERIENCE REQUIREMENT: Employer will accept no degree and seven (7) years of any occupation with experience in On Site Services (OSS) and Service Desk portfolio services. Must have skills listed above.
ROVING/TELECOMMUTING EMPLOYEE: Reports to company headquarters in Plano, TX. Will work at various unknown client sites throughout the U.S. for up to 100% of the time. Must be willing to travel anywhere in the U.S. and may be assigned to work at client sites across the U.S. Can work remotely or telecommute.
Salary: $160,000 – $161,000 per year.
TO APPLY: https://atos.net/en/careers. Job ID: OGL 005
Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.