Away is a global lifestyle brand with a mission to transform travel through products and content that inspire people to get away more. In support of our mission, we are seeking a Director, Information Technology to join ourTechnology team. Want to help us transform the travel experience? The ideal candidate will have had experience in performing and managing Information Technology and Service Management functions.
We believe in being intentional about our approach to modern work. Our hybrid model drives our commitment to fostering an environment that empowers, enables and supports our workforce to do their best work with in-person moments that matter. This role reports to the Chief Information Officer (CIO)and will require a weekly in-office presence on Tuesdays and Thursdays.
As a company that values diversity, equity, and inclusion, Away seeks individuals of all backgrounds and experiences to apply for this opportunity. We’re creating an environment where everyone can thrive. Our customers are global and diverse, so we’re building a team that is too. We’re building the cultural foundation that gives people the emotional and physical space to bring their authentic selves to work through initiatives like our employee resource groups, anti-racism training, and bias prevention initiatives.
What you’ll do:
- Oversee IT operations for Away headquarters, remote employees, and retail stores
- Lead a team of IT Operations and Service Management staff, continuously managing their career growth and development
- Analyze business requirements and company strategy for IT needs and systems
- Create the IT Strategy and roadmap, effectively defining and delivering on new SOPs, process improvements, and projects
- Implement and manage IT security and data protection programs in conjunction with the InfoSec team
- Collaborate with Technology peers to deliver IT dependencies and improvements
- Establish frictionless processes to onboard and offboard resources from IT services
- Manage, support, and upgrade existing IT equipment and software
- Prepare and manage the IT departmental budget
- Build / maintain relationships with software and hardware vendors and service providers
- Directly participate in IT improvements and support as required (i.e., be hands-on)
- Own HQ and retail store network setup, security, maintenance and troubleshooting
- Own productivity software setup and maintenance including GSuite, Slack, etc.
- Own security software setup and maintenance including Okta, Carbon Black, etc.
- Own of Mac and Windows PCs support and maintenance using JAMF and Intune
- Own Away HQ IT capabilities including conference room scheduling tools, video conferencing equipment, and printer setup and maintenance
- Own support and maintenance of Azure and Google Cloud infrastructures
- Own setup and support of enterprise service management tools including Atlassian Jira
- Communicate and document troubleshooting techniques and best practices
- Lead development and delivery of training programs for new IT capabilities as necessary
- Document and enforce new and current IT policies and procedures
Who you are:
- Minimum 10 years of Information Technology experience, with at least 3 years in a people-managing leadership role
- Strong knowledge of IT security, best practices and procedures
- Self-motivation and the ability to work with minimum supervision
- Experience working with high-level executives
- Experience with providing user-focused customer support
- Possess strong technical knowledge in relevant IT applications and technologies
- Superior attention to detail, organizational skills, multitasking abilities, along with excellent verbal and written communication skills
- Strong sense of urgency, initiative and problem solving skills
- Ability to navigate tough situations, juggling various priorities and managing constraints
- Ability to communicate effectively with both technical and non-technical audiences
- Proven track record of data-driven decision-making and applying continuous improvement methodologies across teams
- Strong interpersonal communication and problem-solving skills
- Team player with a “no task is too small” attitude
- Enjoys working in a fast-paced and ever-changing environment
- Passionate about transforming travel (but that’s a given!)
Compensation Package:
Our salary ranges are based on paying competitively for our size and industry, and are one part of our total rewards program that also includes benefits, bonus, equity and various social and professional investment opportunities at Away. Pay decisions are based on a number of factors, including scope and qualifications for the role, experience level, skillset, and balancing internal equity relative to other Away employees. We expect the majority of the candidates who are offered roles at Away to fall healthily within the range based on these factors.
- Salary Range: $210,000.00 – $220,000.00 annually
- This role is eligible to participate in Away’s Annual Company Performance Bonus Plan, the terms of which are determined on an annual basis at the discretion of the company
- Equity Grant: commensurate with level determined at the discretion of the company
- Benefits Overview:
- Medical, Dental and Vision insurance
- Life and AD&D insurance
- 401(k) with a company match
- Flexible spending, health savings and commuter benefits
- Paid Time Off (vacation, personal well being, volunteer, paid holidays, floating holidays, bereavement and jury duty)
- Paid Parental Leave, Short & Long-term disability
- Product stipends and recognition awards
About Away:
Away is a global lifestyle brand with a mission to transform travel through products and content that inspire people to get away more. The company launched in 2016 with one perfectly designed carry-on and has since expanded to offer an array of luggage and travel essentials built for the modern traveler. Headquartered in New York City, with teams in London and Toronto, Away currently ships products to three countries around the world. Away has been named one of Fast Company’s “World’s Most Innovative Companies”, has been recognized on TIME’s list of “Best Inventions”, and Inc’s Best Led Companies. To learn more, visit awaytravel.com.
You’ll love working at Away because:
- We travel. We encourage you to take time to recharge outside of the office. You’ll have generous PTO to explore new places and access to Away products to ensure your travels are seamless.
- We’re not just employees. We’re people. We deeply value the talent our team brings to the table, and believe that fair and equitable total rewards packages are part of our commitment to everyone who works here. We offer insurance coverage (health, vision, and dental), tax savings plans for retirement, dependent care, commuter benefits, generous and inclusive parental leave, and a stocked kitchen.
- We’ll invest in your career. Our company’s growing quickly, and we’ll give you the opportunity to do the same. You’ll have access to a number of professional development opportunities, as well as access to one-on-one professional coaching services, so we can support you as the company’s needs evolve.
- We’re creating an environment where everyone can thrive. Our customers are global and diverse, so we’re building a team that is, too. Through people-focused initiatives like our Employee Resource Groups, monthly cultural programming, our hybrid approach to ways of working, and our newly designed HQ that centers intentionality & collaboration, we’re building the cultural foundation that gives people the emotional and physical space to bring their best selves to work.
- And so much more…! You can bring your dog to work. We organize ways to give back to our local communities.
EEOC Statement:
Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability.
Away is committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at talent@awaytravel.com.