Job Description
Director Of Communications Dispatch
Annual Compensation: $110 – $140K DOE
Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark in meaningful work that will make an impact on you and the customers we service. View our employees’ stories on how we provide care to the world at www.AtaMomentsNotice.com.
The Communications Center Director is responsible for the supervision, coordination and prioritization of all Communications Center activities. The position has the authority to make necessary decisions in lieu of the Director of Operations. This position is also responsible for ensuring that standards of performance and client needs are met. The Director will ensure that all contractual requirements are successfully integrated into the daily operations of the Communications Center.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Identify, investigate, and resolve service-related issues.
• Coordinate with the marketing department to institute and manage fee for service contracts.
• Assist in the development of the communications center to ensure that the contractual obligations of AMR are met.
• Act as a representative of the communications department on assigned committees.
• Identify systems problems that could cause service-related issues.
• Effectively communicate with, and motivates employees.
• Disburse information and implement department polices and procedures.
• Maintain departmental records and reports.
• Work with other departments to identify emerging trends.
• Participate in programs to enhance AMR’s community image.
• Assist with development of goals and objectives for the department.
• Participate in quality improvement activities; assists in maintaining compliance with all established customer service standards.
• Facilitate communications/field problem resolution.
• Monitor call accounting software to ensure proper use of staff and equipment.
• Serve as a departmental resource, and deals effectively with operational difficulties within the communications center.
• Manage and maintain AMR’s system status plan, and assures departmental compliance by all controllers.
• Support and uphold established corporation and departmental policies, procedures, objectives, quality improvement, and safety standards.
MINIMUM QUALIFICATIONS:
Three years experience within a high profile EMS system. 3-5 years experience in a Communications leadership role.
CAD and data entry experience.
Strong personnel management and staff development skills.
System Status Management experience.
Demonstrated technical knowledge pertaining to communications equipment.
Ability to write and comprehend legal contracts.
Demonstrated knowledge pertaining to CQI and TQM.
EDUCATION/EXPERIENCE
BS/BA degree in Business or related field desired.
One year EMS or Public Safety experience and a strong background in customer relations desired.
EMD (Emergency Medical Dispatch) training/certification, EMT or Paramedic Training preferred.
To learn more about GMR and how our values are at the core of our services and vital to how we approach care, visit www.GlobalMedicalResponse.com.
EEO Statement
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
More Information about this Job
Check out our careers site benefits page to learn more about our benefit options.