Oak View Group
Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.
We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:
- We treat each other fairly and with respect.
- We act with integrity.
- We have an entrepreneurial spirit.
- We give back to our global community.
More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.
Overview
The Director of Event Services is primarily responsible and uses independent judgment for overseeing all aspects of post-booking stage service delivery methods. Directs, manages, supervises and coordinates the activities and operations of Event Services functions assuring the highest quality service program to assure rebooking of events.
Salary: $75,000 – $80,000yr
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
Responsibilities
- Exercise direct supervision over Event Managers and event staff on all facility events including, but not limited to, the parking, guest services and reception employees.
- Oversee the activities of employees engaged in providing event coordination, telecommunications, technical support, audio-visual services, food & beverage, event security, fire regulation compliance, exhibitor services, box office, parking and overall client satisfaction during events
- Prepare departmental annual budget; recommend capital improvements; control and monitor departmental expenditures; assist in preparation of estimated revenues for facility budget
- Consult with exhibit managers, promoters, convention representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare work orders and cost-estimates accordingly
- Inspect facilities to ensure they are being maintained properly for events
- Ensure accuracy in computing of costs for post-event billing of services and equipment rental charges
- Review and approve final billing to facility users prior to settlement or release of invoice
- Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
- Conduct planning and operational meetings as required to ensure smooth coordination of event activities
- Assist sales managers in preparation of pre-booking cost estimates
- Track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting
- Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all event related programs and activities
- Conduct a variety of industry operational studies
- Responsible for monitoring client survey scores and implementing processes to improve as needed
- Interpret and apply all relevant federal, state and local regulations
- Serve as Event Manager including plan, service, and supervise large events
- Recruit, interview, select, train, motivate and evaluate event staff
- Provide administrative and professional leadership and direction for all event related activities
- Recommend and implement goals, objectives, and practices for providing effective and efficient customer service
- Implement disciplinary procedures as required with events staff
- Establish and maintain effective working relationships with staff, contractors and facility users
- Recognize challenges analyze and identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
- Interpret and apply administrative and departmental policies and procedures
- Provide excellent customer service assistance to internal and external clients
Qualifications
- Minimum of five (5) years of increasingly responsible experience in event management in an arena, stadium, convention center or other multi-purpose public assembly facility
- Bachelors degree from an accredited college or university with major course work in Facility Management, Hospitality Management, Marketing, Public Relations, Business Management, or other related field; additional years of experience may be substituted for formal education
- Ability to communicate clearly and concisely in the English language, both orally and in writing
- Work a flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) work days and extended numbers of days
- Knowledgeable on principles and practices of budget preparation and control
- Ability to safely and accurately handle and account for large sums of money
- Knowledgeable on principles and practices of supervision, training and performance evaluation
- Possess valid driver’s license or have the ability to acquire
- Ability to work independently and as part of a team
- Operational characteristics including: services and activities of event management and multi-purpose public assembly facility management, including, but not limited to, needs of users of large public assembly facilities, crowd management and control techniques and customer service practices
- Technical requirements including understanding of: methods, equipment, materials, and or other systems as they apply to facility events including, but not limited to event staging and maintenance, equestrian event needs, current event booking or event management software, food service practices, and audio visual equipment
Strengthened by our Differences. United to Make a Difference.
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Vaccination Statement
We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.
EEO
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.