Job Description
JOB SUMMARY
Functions as the strategic business leader of the Golf Department. Responsible for golf operations, including guest and employee satisfaction, sales and revenue management and the financial performance of the department. As a member of the Executive Committee, develops property-wide goals and strategies that deliver products and services to meet or exceed the needs and expectations of guests and employees and provides a return on investment.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 2 years’ experience in the golf/course management; member of Professional Golfers Association (PGA) member or Ladies Professional Golfers’ Association (LPGA) (Membership required for US locations only).
OR
2-year degree from an accredited university in Business Administration or related major; 1 years’ experience in golf/course management; member of Professional Golfers’ Association (PGA) or Ladies Professional Golfers’ Association (LPGA) (Membership required for US locations only).
CORE WORK ACTIVITIES
Managing Golf Operations
• Monitors the playing time of golfers to ensure optimal speed of play on the course.
• Conducts regular tours of the course to evaluate course conditions.
• Develops the Golf department’s Operating Strategy and leads its execution.
• Works with Grounds Superintendent to ensure course is maintained in accordance with brand specific Golf Standards and sound agronomic practices.
Managing Golf Revenue Management Goals
• Makes decisions or recommendations regarding rates per round, retail pricing and services offered to enhance the sales performance of the department.
• Manages financial performance of the golf department to achieve or exceed budget expectations.
• Adjusts services to meet customer demand and budget expectations.
• Oversees the booking of tee times to ensure maximum yield.
Ensuring Exceptional Customer Service
• Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Strives to improve service performance.
• Establishes guidelines so employees understand expectations and parameters.
Conducting Human Resources Activities
• Ensures corrective action is taken to continuously improve results.
• Remains visible and accessible to employees.
• Reviews and manages controllable expenses such as, labor, quality and quantity of grass seed, lawn chemicals, inventory levels, uniforms, utilities etc.
• Reviews findings from guest feedback with employees to develop appropriate corrective action.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Hires Golf team members with the appropriate skills and in a timely manner to meet the business needs of the operation.
• Creates appropriate developmental plans and developing team members based on their individual strengths, development needs, career aspirations, and abilities.
• Sets goals and expectations for direct reports using the performance appraisal process and holding staff accountable for successful performance; coaching team by providing specific feedback to improve performance.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
• Establishes and maintains open, collaborative relationships with direct reports and entire golf team.
• Utilizes employee feedback and an “open door” policy to address employee problems or concerns in a timely manner.
• Ensures employees are treated fairly and equitably.
• Celebrates successes and publicly recognizing the contributions of team member.
“California Applicants Only: The salary range for this position is $93,713.00 to $204,107.00 annually.
Colorado Applicants Only: The salary range for this position is $93,713.00 to $185,551.00 annually.
New York City & Westchester County, NY Applicants Only: The salary range for this position is $113,393.00 to $204,107.00 annually.
Washington Applicants Only: The salary range for this position is $93,713.00 to $204,107.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.
All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
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Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
About the Team
Why have less when you can have MORE – all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel-offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.