Director of Hendricks County Communications Center

Salary : $83,821.00 – $105,806.00 Annually

Location : Public Safety Building – Plainfield, IN

Job Type: FULL-TIME

Job Number: 2580

Department: HENDRICKS COUNTY COMMUNICATIONS CENTER

Opening Date: 08/04/2023

Closing Date: 8/25/2023 11:59 PM Eastern

GENERAL PURPOSE
The Director is responsible for the overall management of the Hendricks County Public Safety 911 Communications Center.
ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include, but are not limited to:

1. Ensures ongoing communication and collaboration of 911 center needs and services between the Communications Center and all public safety agencies in Hendricks County.
2. Ensures the immediate, effective, and efficient delivery of 911 call center services to the general public.
3. Directs the coordination and cooperation between the Communications Center and other Communication centers in adjoining counties and with state agencies.
4. Reviews and monitors all leases, contracts and other agreements including consultant services for the Communications Center to ensure compliance.
5. Proposes enhancements to current communication programs and stays current on new technologies that may provide improvements to the Communications Center’s performance.
6. Investigates complaints against employees and or responding agencies and responds in a manner resulting in appropriate complaint resolution.
7. Coordinates the preparation and presentation of an annual budget for the Hendricks County Communications Center; directs the implementation of the overall department budget; plans for and reviews specifications for capital and project budgets, and new or replaced programs and equipment.
8. Completes administrative duties to include attending meetings, reviewing reports, completing various reports, approving departmental payroll, approving invoices, answering inquiries, etc., as needed.
9. Attends meetings for and is the primary staff liaison for the Advisory and Operational Boards. Also attends County Commissioners meetings as requested.
10. Maintains all certifications required and fills the role of communications officer as required.
11. Maintains an effective communication process with the Director of Public Safety.

Supervisory Responsibilities: Supervises employees in the Hendricks County Communications Center. Employee carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; scheduling and approving time worked; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

REQUIREMENTS

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of the organization. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Town-related Competencies: To perform this job successfully, all employees working in the Town should demonstrate the following competencies:

• Teamwork and Collaboration – Gets along with and maintains positive relationships with coworkers. Is willing to help with all types of work, no matter how big or small the task. Asks for and listens to coworkers’ feedback; incorporates feedback into revised processes. Positively reinforces team members for their contributions and accomplishments. Admits mistakes when they occur, learns from them, and enables others to do the same.
• Service to Citizens – Always represents the Town of Plainfield well; maintains personal accountability and ownership for customer service. Lets customers know that he/she is willing to work with them to meet their needs. Follows up to ensure that requests and concerns are resolved. Understands customer problems and needs; quickly and effectively solves customer problems. Does more than what is normally required to resolve customer concerns.
• Professionalism – Demonstrates professionalism in appearance and actions. Maintains timely, personable, and effective communications with citizens and the general public, and local or intergovernmental contacts and neighboring community leaders. Demonstrates flexibility and a positive attitude when change occurs. Does not participate in conversations or actions that are disrespectful to others. Uses Town resources and assets wisely, efficiently, and according to Town policy.
• Dependability – Attends work as scheduled; follows the attendance policy and informs his/her manager of absences in advance. Accepts assignments willingly and can be counted on to complete tasks on time. Completes tasks accurately and thoroughly, eliminating the need for close review. Timely follow-through on tasks and projects issued by the Department Head, Town Manager, or Town Council. Does what he/she commits to doing.
• Interpersonal Communications – Communicates clearly, accurately, and respectfully with coworkers and customers. Keeps the Town Council well-informed of any incidents or issues; especially regarding offsite incidents. Keeps sensitive and confidential matters private. Listens to others and seeks to understand others’ perspectives. Willingly accepts feedback and incorporates it into work activities and interactions.
• Job Knowledge and Work Habits – Takes pride in work and coworkers; performs work with a positive attitude that enables others to perform well. Is willing to ask questions when the job or task is not fully understood. Willingly participates in training to maintain or enhance current knowledge of principles, procedures, methods, and/or technology. Maintains an optimistic outlook when faced with difficulty or change and makes an effort to overcome obstacles. Retains the expected job knowledge; helps others by sharing knowledge.

Job-related Competencies – To perform this job successfully, employees in this job should demonstrate the following competencies:

• Leadership – Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Delegation – Delegates work assignments; matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Cost Consciousness – Works within approved budget; Develops and implements cost saving measures; Conserves organizational resources.
• Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Strategic Thinking – Develops strategies to achieve organizational goals; Understands organization’s strengths & weaknesses; Identifies external threats and opportunities; Adapts strategy to changing conditions.

Education and/or Experience: Bachelor’s degree (B.A. /B.S.) from a four-year college or university; and five years related experience and/or training; or equivalent combination of education and experience. Previous experience in a dispatch or call center environment is required. Previous supervisory experience is required. National Incident Management System (NIMS) certifications 100, 200, 300, 400, 700, and 800 are required.

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

The following skills and abilities are either required or desired.

• Computer software skills required include: Microsoft Outlook, Word, Excel, and PowerPoint, Schedule Express, Aladtec, Computer-Aided Dispatch, Computer-Aided Design (CAD) System, Geographic Information System (GIS), Public Safety Communications System (PSCS), E-911 Master Street Address Guide (MSAG), and Global Positioning Satellite (GPS) Systems.
• The ability to utilize a broad knowledge of management principles, practices and techniques to formulate and coordinate activities and functions with the department is required.
• A working knowledge of the operation of computerized public safety information systems, radio equipment, telephone systems, alarm systems and other communication equipment is required.
• A working knowledge of the principles, laws, policies, methods, practices and regulations pertaining to the dispatch of emergency equipment is required.
• A working knowledge of police and fire department systems and practices.
• The ability to plan, organize, direct, and coordinate the activities of the Communications Center is required.
• The ability to identify, coordinate and resolve a wide variety of issues related to emergency dispatch operations is required.
• A working knowledge of emergency dispatch services and training requirements is required.
• A working knowledge of radio frequencies, procedures, limitations, acronyms and codes is required.
• A working knowledge of County geography and area law enforcement is required.
• The ability to use and understand maps is required.
• The ability to make sound and rational decisions including exercising independent judgment within established protocols and guidelines is required.
• The ability to enforce rules and follow all established protocols and guidelines is required.
• A general understanding of accounting principles and practices and report writing, while paying close attention to detail is required.
• The ability to maintain and cultivate positive relationship with residents, vendors and other Town departments is required.
• The ability to resolve conflicts between employees and between employees and residents is required.
• CPR/AED certification is required.
• The ability remain current with all required licenses, certifications and in-service requirements is required.
• The ability to operate a computer, printer, copy machine, scanner, fax machine, and other office equipment is required.
• The ability to speak, read and write in English is required. Spanish is desired.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee is regularly required to sit; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; climb or balance; and stoop, kneel, crouch, or crawl; and taste or smell. The employee is frequently required to lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee occasionally is exposed to working near moving mechanical parts and the risk of electrical shock when working with office equipment and outdoor weather conditions. The noise level in the work environment is usually quiet to moderate.

While the offices of the Hendricks County Communications Center are open 24 hours a day, this position may require work on the weekends and holidays. It may also require the ability to drive Town vehicles. Thus, a valid driver’s license may be required.

PERF (Public Employee Retirement Fund); Town pays both sides (14.2%)
Paid Time Off:

• After 90 days, employee receives 40hrs, then accrues 8 hours per month for first year
• First Anniversary accrue 12 hours per month
• Lump Sum given on second anniversary 204 hours; max. 9 weeks

Sick Bank – Rollover of PTO balance; max. 1040 hours may be paid upon retirement

• FMLA – Sick Bank may be used for qualifying life events

Parental Leave- Qualifying FMLA Event
13 Holidays per year + 2 Floating Holidays per year
Longevity Pay annually; $150 to max $3,000
457 or Roth deferred comp available
Employee Tuition Reimbursement for pre-approved courses after 12 months employment

• Annual maximum – $2,550, Lifetime maximum – $12,750

Rental Uniforms for DPW and Parks; or Clothing Allowance annually for some depts.
Membership to Richard A. Carlucci Recreation & Aquatics Center for immediate family up to $867 value
Direct Deposit of bi-weekly payroll
Insurance:

• Health Insurance with Hendricks Regional Health or Sagamore Networks
  • Medical Insurance HDHP/HSA or PPO/Traditional options
  • Health Savings Account (HSA) contribution by the Town annually to participants
    • Employee Only – $1250, Family – $2250

• Flexible Spending Account (FSA) available
• Wellness Incentive Program for additional HSA/FSA Town contribution
  • HSA – Employee only up to $750, Employee and spouse up to $750 each
• Hendricks Wellness Center & some medications for insureds at no additional cost
• Voluntary Accident, Hospital, Critical Care and Term Life insurance available
• Dental and Vision paid 66% by the Town
• Employee Assistance Program (EAP) – 12 free counseling session per event

$50,000 Life Insurance provided by the Town; additional voluntary available
Short-Term and Long-Term Disability paid by the Town