WHO WE ARE
The Trustly Americas team combines PayWithMyBank, a 2012 Silicon Valley startup, with Trustly AB of Sweden, following their 2019 merger. Our team represents 30 nationalities, serving 8,300 merchants, connecting to 650 million consumers, and 12,000 banks across 33 countries. Our global network processes over $42 billion annually.
Our digital account-to-account platform redefines the speed, simplicity and security of payments. Consumers pay for purchases by simply signing into their bank accounts, bypassing the card networks, and never leaving a merchant’s site or app – no credit card numbers or separate account setup necessary.
With U.S. headquarters in Silicon Valley and global headquarters in Stockholm, Sweden, we are a culturally diverse team also spread across Canada, Brazil, UK, Germany, Spain, Portugal, Malta and more! Across North America, we have embraced a work from anywhere policy throughout the continental US and Canada.
It’s a great time to join Trustly as the Americas team is growing. If you thrive in an entrepreneurially minded, fast-paced, casual, professional, positive, and rewarding work environment, check us out!
ABOUT THE ROLE
As Trustly’s Director of Merchant Product & Network, you will play a pivotal role in leading and overseeing the product management team with a specific focus on enhancing the merchant and network experience. Your responsibilities will encompass strategic planning, product development, and ensuring an exceptional user experience for our merchants and developers.
WHO YOU’LL WORK WITH
On the Product team, our mission is to provide our customers with cutting-edge payment technologies that optimize user experience and meet the highest standards of security and compliance. Our team is made up of skilled and experienced professionals who are passionate about tech and committed to technical excellence. We are actively searching for individuals who possess exceptional problem-solving skills and thrive on innovative thinking, enabling us to maintain our competitive edge in an industry that is continuously evolving.
WHAT YOU’LL DO
- Develop and execute the overall product strategy for Trustly’s merchant and developer experience, aligning it with the company’s vision and goals.
- Oversee the end-to-end product development lifecycle, from ideation to launch. Collaborate closely with cross-functional teams, including engineering, design, marketing, and sales, to ensure successful product releases and updates.
- Obsess over enhancing the user experience of our merchant partners and developers. Gather and analyze feedback, conduct user research, and monitor industry trends to identify areas for improvement and implement effective solutions.
- Work closely with key stakeholders across the organization to ensure alignment between product initiatives and business objectives. Collaborate with sales, marketing, customer support, and other teams to drive product success.
- Stay up-to-date with the market landscape, analyzing competitors and identifying opportunities for product differentiation and competitive advantage. Leverage market insights to guide product decisions and strategic planning.
- Monitor and drive the KPIs that measure the performance of Trustly’s products at key merchants.
- Drive initiatives that extend Trustly’s network of merchants and the user experience of Trustly’s user across the network.
- Build and lead a high-performing product management team, fostering a collaborative and innovative culture. Mentor team members, provide guidance, and empower them to achieve their full potential.
WHO YOU ARE
- 10+ years of leading product management teams in the FinTech or payment industry. Your experience includes successfully launching and managing products that cater to merchants and developers.
- Possess a strategic mindset, capable of translating business goals into actionable product plans. Your decisions are data-driven and based on a keen understanding of market dynamics and customer needs.
- Passionate about providing outstanding user experiences and have a deep understanding of the merchant and developer journey. You proactively seek customer feedback and are relentless in your pursuit of improvement.
- Solid understanding of technology and software development processes which enables you to communicate effectively with developers, making you a bridge between technical and non-technical teams.
- You thrive in a dynamic environment and embrace innovation. You are not afraid to challenge the status quo and always seek ways to improve products and processes.
- Excel in cross-functional collaboration and can effectively communicate and align with diverse teams.
- Your communication skills are exceptional, enabling you to convey complex ideas in a clear and concise manner to both technical and non-technical stakeholders.
- Adept at interfacing with the Customer Success Team and Trustly merchants to convey benefits of adopting new products, APIs, or processes.
- Possess genuine passion for technology, innovation, and the payments industry.
#LI-Remote
>
$220,000 – $260,000 a year
SALARY RANGE: $220,000 – $260,000
SALARY RANGES IN US-BASED ROLE POSTING
Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Recruiters can share more information with applicants about the specific salary range for preferred locations during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, and other perks and benefits.
WHAT WE OFFER
At Trustly, you get the opportunity to work on challenging issues and projects with leading FinTech professionals in an innovative and truly inspiring atmosphere. We have a commitment to constantly develop and improve, so you can expect to grow on a professional and personal level in a stimulating environment.
We have a culturally diverse team that spans from Silicon Valley and across the U.S., Canada, Brazil, and Europe with an enthusiasm for remote-first work and the flexibility to balance professional and personal life. Our environment is open and inclusive and we strive to provide employees with a deep sense of belonging while fostering teamwork and having fun.
Trustly’s total compensation packages include competitive salaries, bonus plans, and stock options. We offer innovative perks and benefits packages that include:
– Flexible paid time off & generous PTO accrual plans
– Comprehensive medical, dental, vision, and other insurances
– Flexible spending accounts for medical and dependent care
– Home office set-up allowance
– Internet stipend
– Retirement plan match for 401k and RRSP
– Gender-neutral paid parental leave, and more!
(The benefits and total compensation packages outlined above are for full-time employees only and exclude temporary positions.)
At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.