Why USAA?
Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!
The Opportunity
We are seeking a dedicated Director, Program / Project Management for the USAA Property & Casualty Insurance Company. This position is a hybrid work type and can be based in one of the following locations: San Antonio, TX; Phoenix, AZ; Tampa, FL. or Chesapeake, VA. Hybrid roles help employees gain the best of both worlds – collaborating in-person in the office and working from home when needed to achieve focused results.
This role serves as the leader of the Project Management team that directly supports Claims and its supporting services. As the Claims Department is undergoing major transformation of its operating model and ways it serves members, the team has a number of key responsibilities including to track, manage, and communicate the status and progress of key initiatives and benefits that support transformation, while identifying and mitigating risks to its success.
This role leads and motivates cross-functional teams to execute internal multiple, moderately complex non-IT Enterprise work efforts supporting strategic and operational plans. Oversees and manages priorities, budget, and continuous planning cycle activities. Plans, directs, leads and manages resources (FTE and CNE) in optimizing cross-business integration of work efforts and supporting business and procurement processes to meet member needs as defined in the requirements. Ensures execution or efforts is aligned and integrated with corporate strategies, plans and initiatives.
*For related project experience to be considered outside of a (Program/Project Management OR Change Partner) title, please upload a project list of all program/project management experience that you have had responsibility of planning, tracking, and delivering. The project list should include: project summary, role, and project timeframe. Failure to provide this documentation may result in disqualification .
What you’ll do:
- Drives and oversees teams responsible for implementation of multiple, project initiatives that may require enterprise-level visibility to achieve strategic business goals and operational objectives.
- Manages and coordinates operational planning efforts related to cross-business integration of the work efforts.
- Consults with senior and executive management and serves as a liaison to internal and external partners on department and enterprise strategies.
- Facilitates strategic and operational planning and implementation processes to assure that management is knowledgeable of process, goals, objectives and strategies.
- Monitors, coordinates, documents, and communicates progress toward achievement of business goals, objectives, strategies and action plan results.
- Provides advice and guidance and negotiates approval of communication materials with executive management and Subject-Matter-Experts.
- Ensures communications meet established standards of appearance and content and that all logistical requirements are satisfied.
- Supports and advises management through research and analysis of internal/external business data including industry best practices and competitive information.
- Applies expert knowledge of work efforts management to ensure efforts meet defined objectives, follow a structured timeline and are delivered on-schedule and within budget, including dashboard monitoring, metrics synthesis and quality assurance methods.
- Monitors the team’s work efforts and deliverables and ensures team is following and adhering to risk management frameworks; assists with early warning detection, problem triage, solution development and implementation.
- Manages a highly matrixed environment and builds and maintains relationships with senior level executives.
- Ensures compliance with company and regulatory policies and procedures.
- Ensures work efforts plan (or equivalent) is created and achieves intended outcome.
- Defines and controls the overall delivery of work efforts to meet the goals, objectives and success criteria.
- Manages work efforts deliverables to control work efforts scope.
- Establishes overall work efforts cadence for communication with impacted stakeholders and provides framework for underlying work efforts(s) communication plans.
- Facilitates, sequencing, prioritization and scheduling for work efforts or epic (and supporting work).
- Participates in work effort closure activities to determine benefit / business impact realization to include retrospective management.
- Adheres to EPMO processes, procedures, controls, standards, tools and templates (as required).
- Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.
- Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
- Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years without bachelor’s degree)
- 8 years relevant experience in project or program management, including planning, tracking and delivery.
- 3 years of direct team lead or management experience.
- Demonstrated experience influencing business decisions.
- Experience providing leadership and management oversight, including planning, organizing, and evaluating work and managing the budgetary process, including performing long-range financial planning.
- Experience on project and program management and execution experience delivering complex work efforts working with recognized program and/or project methodologies (i.e. Waterfall and Agile).
- Experience supporting projects with complex deliverables including dependencies across organizations.
- Extensive understanding of risk management policies and procedures
What sets you apart:
- US military experience through military service or a military spouse/domestic partner
- Project Management Professional (PMP) certification or SAFe Agile certified
- 5 or more years of direct management experience in the PMO space
- Demonstrated successful experience leading large scale initiatives.
- Prior Claims experience or experience supporting claims preferred
- For related project experience to be considered outside of a (Program/Project Management OR Change Partner) title, a project list providing the following information is required: project summary, role, and project timeframe. Failure to provide this documentation may result in disqualification.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $115,240 – $213,900.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning, and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Relocation assistance is not available for this position.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.