Summary
This position is located in the Pension Benefit Guaranty Corporation’s (PBGC), Quality Management Department (QMD), Office of Management and Administration.
This job is open to
- Federal employees – Competitive service
Current or former competitive service federal employees.
- Senior executives
Those who meet the five Executive Core Qualifications (ECQs).
- Veterans
Duties
The candidate selected for this position will:
Manage and perform the full range of supervisory duties for direct reports and through subordinate supervisors and staff.
Oversee staff in conducting quality control reviews. Monitor compliance concerning results of quality reviews and ensure compliance through other Department Directors, Executive Management Committee (EMC) members and other management staff. Facilitate continuous improvement and quality assurance practices. Oversee process mapping along with ensuring quality management tools are utilized by staff members.
Oversee subordinate supervisors in the measurement of performance metrics and provide analytical support for the five dimensions of quality, (productivity, accuracy, cost, timeliness, service).
Brief the CMO, the Director, PBGC and other high-level senior level executives regarding the quality control program, the quality assurance program, and the business analytics program including performance measurements for implementation actions.
Counsel employees on career progress and other employment related matters. Hear and resolve grievances and or complaints which can be resolved informally and handle disciplinary matters that do not require intervention of higher officials.
Support agency objectives in employment practices, employee relations, labor relations and special programs including Affirmative Action and the Office of Equal Employment Opportunity (OEEO).
Accomplish other comparable extremely critical initiatives as deemed necessary by the CMO, the Executive Management Committee (EMC) and the Director, PBGC in order to improve the efficiencies and effectiveness of all PBGC mission critical programs.
Requirements
Conditions of Employment
- You must be a U.S. citizen.
- You may be required to undergo a personnel security background investigation.
- Selective Service registration required for male applicants, unless exempt.
- One year probationary period or two year trial period required unless met during prior Federal service.
- One year supervisory probationary period may be required unless met during prior Federal service.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
- Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency
- Selected applicants will be required to complete an online onboarding process
Qualifications
Specialized Experience – Applicants must have at least one year of specialized experience at the GS-15 grade level in the Federal service or equivalent to the GS-15 grade level in the private sector managing, collaborating, and coordinating organization-wide process and program improvement initiatives using a data-driven focus that sets priorities for improvements aligned with the organization’s vision, mission, and strategic goals. Examples include: conducting performance management processes; customer satisfaction surveys; directing, coordinating, and overseeing quality control programs, managing and overseeing internal operations; compliance with Government Performance and Results Act (GPRA); program management; process improvement and program development, and working with executive leadership to set organizational strategic objectives.
Credentials such as The American Society for Quality (ASQ) Lean Six Sigma Black Belt certification are desired but not required.
All qualification requirements must be met within 30 days of the announcement closing date.
Education
NO EDUCATION IS REQUIRED
Additional information
To be considered under a special hiring authority such as the Schedule A appointing authority for persons with disabilities; the direct-hire authority to appoint veterans with service-connected disabilities of 30 percent or more; Peace Corps or VISTA service; or another excepted service/special hire authority, you must submit documentation to support your claim for eligibility with your application package. For more details, visit Federal Hiring Flexibilities.
PBGC encourages qualified applicants with disabilities to apply. Applicants with disabilities who are interested in learning more about job opportunities under the Schedule A Hiring Authority and other available hiring flexibilities and authorities are encouraged to contact PBGC’s Selective Placement Program Coordinator, Kierra Evans, at (202) 229-6889 or evans.kierra@pbgc.gov. TTY/TDD users should call the federal relay service at (800) 877-8339 and ask to be connected to (800) 400-7242.
All Veterans are encouraged to visit CareerOne for resume writing tips and skill conversion terms.
Interagency Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet CTAP or ICTAP eligibility criteria; 2) be rated well-qualified for the position with a score of 80 or above based on the competencies listed above (which is equivalent to PBGC’s “Silver” quality category); and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: Interagency Career Transition Assistance Programs.
If you believe that you have been subjected to discrimination, you may contact the PBGC Office of Equal Employment Opportunity (OEEO):
OEEO Main Office Phone: 202-229-4363
Email: EEO@PBGC.gov
- Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Visit Federal Employee Benefits for information on the major benefits offered.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Referral: You will be assigned to one of three quality groups. Each group represents a quality level (i.e., Best Qualified, Qualified, Minimally Qualified). Candidates will be considered in quality group order. If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview. If your resume does not support the answers you gave on the assessment questionnaire, you may be rated Not Qualified or you may be placed in a lower quality group. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.
Your name will be placed in one of the three following quality groups:
• Best-Qualified – highly proficient regarding the knowledge, skills and abilities (KSAs) related to this position.
• Qualified – competent regarding the knowledge, skills and abilities (KSAs) related to this position.
• Minimally Qualified– possessing only the minimum qualifications required for this position.
Your qualifications will be evaluated on the following knowledge, skills, and abilities (KSAs):
1. skill in managing subordinate employees and/or contractors of diverse professional disciplines
2. skill in using process mapping and other quality management tools
3. knowledge of Lean Six Sigma principles, methods, and policies sufficient to oversee the quality assurance programs
4. skill in oral communication
5. skill in fostering an inclusive workplace that supports the development of others, facilitates cooperation and teamwork
Candidates who apply under Noncompetitive and Special Hiring Authorities (i.e., displaced/surplus employees (CTAP/ICTAP eligibles), veterans eligible under the Veterans Opportunity to Work Act (VOW)/Veterans’ Employment Opportunities Act (VEOA), disabled veterans with 30% or more disability, former Action Volunteers-Peace Corps/VISTA/etc., persons with disabilities and others who are eligible for special appointing authorities) procedures will undergo a quality review to determine if they are minimally qualified based on the content of their resume, supporting documentation submitted and their responses to the assessment questionnaire.
Candidates who apply under Competitive Merit Promotion procedures will undergo a quality review to determine if they are best qualified based on the content of their resume and their responses to the assessment questionnaire. The best qualified candidates will be referred if all other requirements are met. Candidates who apply under Noncompetitive and Special Hiring Authorities procedures will undergo a quality review to determine if they are minimally qualified based on the content of their resume and their responses to the assessment questionnaire. The minimally qualified candidates will be referred if all other requirements are met.
You may preview questions for this vacancy.
- Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Visit Federal Employee Benefits for information on the major benefits offered.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
- Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have – whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies.
RESUME: You must submit a resume. Your resume must include your name and contact information and should clearly show your possession of the specialized experience and KSAs so that we can determine your qualifications for this position. Your resume should be specific to the position you are applying for, relating your skills and experience to those noted in the job posting.
PLEASE DO NOT include photographs, hypertext/hyperlinks, or other inappropriate material or content.
COVER LETTER (OPTIONAL): Your cover letter should state your interest in this position and the strengths that you feel will make you an asset to the Pension Benefit Guaranty Corporation. We will not use your cover letter to determine your qualifications; however, your cover letter will go to the Selecting Official along with your resume if you are referred.
SF-50 (NOTIFICATION OF PERSONNEL ACTION) (IF APPLICABLE): All status candidates or reinstatement eligibles must submit an SF-50 indicating:
- The length of time you have held your highest grade (examples of appropriate SF-50s include appointments, promotions, and within-grade increases).
- the highest grade (block 18) and step (block 19) you held on a permanent basis.
- your tenure code (block 24); and
- the type of position occupied (block 34).
Please note that it may be necessary to submit more than one SF-50 to show that all requirements have been met.
Veterans Opportunity to Work Act (VOW): If you are currently serving on active duty you MUST submit a statement of service from your unit (on unit letterhead) identifying the branch of service, period(s) of service, campaign badges or expeditionary medals earned, type of discharge, character of service, and the date you will be separated or be on approved terminal leave. If you provide a statement of service at this stage, your preference/eligibility will be verified by a DD-214 (Member 4 Copy) upon separation from the military. Information on Veterans Preference is available in the Vet’s Guide that can be found at: Veterans Guide.
Interagency Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet CTAP or ICTAP eligibility criteria; 2) be rated well-qualified for the position with a score of 80 or above based on the competencies listed above (which is equivalent to PBGC’s “Silver” quality category); and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: http://www.opm.gov/rif/employee_guides/career_transition.asp
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
- How to Apply
In order to be considered, submit all of the required information (including your supplemental documentation) before midnight EST on the closing date.
If you are not able to apply online or require reasonable accommodations, contact Shirley George on (202) 229-4972or at george.shirley@pbgc.gov no later than 5:00 p.m. on the day before the closing date of this vacancy announcement. If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.
Please complete all the steps in the online application process at USAJOBS (www.usajobs.gov). You may make updates to your information at any time prior to midnight EST on the closing date of this announcement.
- Register with USAJOBS, which will store your information and resume. You will only need to complete this step once.
- Locate and review the vacancy announcement on USAJOBS. Click the “Apply” link and then select a resume to submit with your application. If you do not have a resume to select, or you want to upload a new one, click “Add Resume” and upload your resume. You can also click “Edit” to edit an already-uploaded resume. Once you have selected a resume, click “Save and Continue.”
- Add or remove your supporting documents.
- Once you have attached your resume and supporting documents, review your application package to ensure that they have been attached, then check the box next to “I acknowledge that I have reviewed my resume and document(s).” Then Click “Save and Continue.”
- Complete the “Include Personal Information” page and click “Save and Continue,”
- On the “Continue Application with Agency” page, read the terms and certify by checking the box if you agree. Then click “Continue to Agency Site.” This will take you to the application for the position.
- Click “Apply to this Vacancy.”
- Complete or review the eligibility questions, which determine the types of positions you are eligible for.
- Specify which series, grade(s), and location(s) you wish to be considered for.
- Complete the online vacancy questions, then click “Finish”. You will continue to the Vacancy Documents page.
- Review your attached documents from USAJobs. If there are other documents that you need to attach, upload those here as well.
- You will then see a summary of your application, including the documents that you submitted. You are strongly encouraged to save or print a copy of this page as proof of submission and receipt of your application and documents.
- To finish, click “Submit Application.”
Agency contact information
Shirley George
Phone
202-229-4972
Fax
000-000-0000
Email
george.shirley@pbgc.gov
Address
PENSION BENEFIT GUARANTY CORPORATION HUMAN RESOURCES DEPARTMENT 445 12th Street SW WASHINGTON, District of Columbia 20024 United States
Next steps
You will receive confirmation that we have received your resume. Save this and any other receipts you receive via email or fax. We will inform you of the status of your application via the email address you provided in your registration.
You may check the status of your applications by clicking on the My USAJOBS tab at the USAJOBS website.
- Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Required Documents
RESUME: You must submit a resume. Your resume must include your name and contact information and should clearly show your possession of the specialized experience and KSAs so that we can determine your qualifications for this position. Your resume should be specific to the position you are applying for, relating your skills and experience to those noted in the job posting.
PLEASE DO NOT include photographs, hypertext/hyperlinks, or other inappropriate material or content.
COVER LETTER (OPTIONAL): Your cover letter should state your interest in this position and the strengths that you feel will make you an asset to the Pension Benefit Guaranty Corporation. We will not use your cover letter to determine your qualifications; however, your cover letter will go to the Selecting Official along with your resume if you are referred.
SF-50 (NOTIFICATION OF PERSONNEL ACTION) (IF APPLICABLE): All status candidates or reinstatement eligibles must submit an SF-50 indicating:
- The length of time you have held your highest grade (examples of appropriate SF-50s include appointments, promotions, and within-grade increases).
- the highest grade (block 18) and step (block 19) you held on a permanent basis.
- your tenure code (block 24); and
- the type of position occupied (block 34).
Please note that it may be necessary to submit more than one SF-50 to show that all requirements have been met.
Veterans Opportunity to Work Act (VOW): If you are currently serving on active duty you MUST submit a statement of service from your unit (on unit letterhead) identifying the branch of service, period(s) of service, campaign badges or expeditionary medals earned, type of discharge, character of service, and the date you will be separated or be on approved terminal leave. If you provide a statement of service at this stage, your preference/eligibility will be verified by a DD-214 (Member 4 Copy) upon separation from the military. Information on Veterans Preference is available in the Vet’s Guide that can be found at: Veterans Guide.
Interagency Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet CTAP or ICTAP eligibility criteria; 2) be rated well-qualified for the position with a score of 80 or above based on the competencies listed above (which is equivalent to PBGC’s “Silver” quality category); and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: http://www.opm.gov/rif/employee_guides/career_transition.asp
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
In order to be considered, submit all of the required information (including your supplemental documentation) before midnight EST on the closing date.
If you are not able to apply online or require reasonable accommodations, contact Shirley George on (202) 229-4972or at george.shirley@pbgc.gov no later than 5:00 p.m. on the day before the closing date of this vacancy announcement. If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.
Please complete all the steps in the online application process at USAJOBS (www.usajobs.gov). You may make updates to your information at any time prior to midnight EST on the closing date of this announcement.
- Register with USAJOBS, which will store your information and resume. You will only need to complete this step once.
- Locate and review the vacancy announcement on USAJOBS. Click the “Apply” link and then select a resume to submit with your application. If you do not have a resume to select, or you want to upload a new one, click “Add Resume” and upload your resume. You can also click “Edit” to edit an already-uploaded resume. Once you have selected a resume, click “Save and Continue.”
- Add or remove your supporting documents.
- Once you have attached your resume and supporting documents, review your application package to ensure that they have been attached, then check the box next to “I acknowledge that I have reviewed my resume and document(s).” Then Click “Save and Continue.”
- Complete the “Include Personal Information” page and click “Save and Continue,”
- On the “Continue Application with Agency” page, read the terms and certify by checking the box if you agree. Then click “Continue to Agency Site.” This will take you to the application for the position.
- Click “Apply to this Vacancy.”
- Complete or review the eligibility questions, which determine the types of positions you are eligible for.
- Specify which series, grade(s), and location(s) you wish to be considered for.
- Complete the online vacancy questions, then click “Finish”. You will continue to the Vacancy Documents page.
- Review your attached documents from USAJobs. If there are other documents that you need to attach, upload those here as well.
- You will then see a summary of your application, including the documents that you submitted. You are strongly encouraged to save or print a copy of this page as proof of submission and receipt of your application and documents.
- To finish, click “Submit Application.”
Agency contact information
Shirley George
Phone
202-229-4972
Fax
000-000-0000
george.shirley@pbgc.gov
Address
PENSION BENEFIT GUARANTY CORPORATION HUMAN RESOURCES DEPARTMENT 445 12th Street SW WASHINGTON, District of Columbia 20024 United States
Next steps
You will receive confirmation that we have received your resume. Save this and any other receipts you receive via email or fax. We will inform you of the status of your application via the email address you provided in your registration.
You may check the status of your applications by clicking on the My USAJOBS tab at the USAJOBS website.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request