Bringing smiles is what we do at TTEC… for you and the customer. As a Strategic Partnerships Director working remotely in the US, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing
The mission for the Director of Strategic Partnerships role is to develop and manage relationships with 3rd party technology and services providers that will help TTEC develop new products and services, or that can complement TTEC’s current solutions or extend them in ways that benefit our customers. You will help to identify strategic technology and services partners (i.e., contributing to commercial growth), evaluate and validate partner capabilities, and then work collaboratively across TTEC to onboard and integrate partner capabilities into our products and services.
You’ll report to the VP of Product Management working across functions like Marketing, Sales, Customer Success, and Product, helping to ensure TTEC and our clients are gaining expected business value and ensuring these relationships deliver value back to the partner.
During a Typical Day, You’ll
- Work with various teams to understand where to offer new capabilities and services, how to address current gaps, and determine where partner capabilities can be leveraged in new products and services developments
- Identify, evaluate, and onboard new technology and services partners that align with TTEC’s mission and product strategy
- Work collaboratively with partners to develop mutually beneficial commercial constructs and pricing models
- Work with business partners across TTEC Engage to coordinate and execute pilot
- Facilitate integration and adoption of new partner capabilities within the broader organization
- Monitor and evaluate the ongoing performance of technology and services partners from a financial and operational performance perspective
- Lead day-to-day management of key partners while facilitating meaningful relationships between Partners and key TTEC resources
What You Bring to the Role
- Demonstrate expertise using market research, knowledge of the industry and technology, and broad industry relationships to find and onboard new partners
- Demonstrated success in a partner management role, from onboarding new partners to ongoing partner management
- Exhibit broad industry experience across all aspects of contact center, BPO solutions and operations activities
- Ability to quickly understand, evaluate, and explain partner capabilities, potential benefits, and partner fit within the TTEC ecosystem
What You Can Expect
- An annual incentive program
- Health and wellness programs
- Paid time off (PTO)
- Tuition reimbursement and access to thousands of free online courses
Visit www.mybenefits.ttec.com for more information.
The anticipated range is $130,000 to $160,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You’ll report to the VP of Product Management. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
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