Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
Under general supervision of a Disability Determination Bureau (DDB) Supervisor, this position performs support tasks related to the adjudication of disability applications at the Disability Determination Bureau. Extensive phone work, electronic case documentation and accurate record keeping are central features of this position. This position works closely with disability professionals to ensure clarity and policy compliance of case documentation and may assist the Supervisor and/or Lead Worker with a variety of administrative tasks as needed.
Your role in our mission
- Perform extensive telephone work with claimants, professionals and other contacts to resolve discrepancies and obtain needed information regarding work history, job descriptions, daily activities and medical treatment.
- Accurately document any gathered information in electronic notes / Image documents into the electronic claim.
- Research and resolve insufficient medical releases and guardianship documentation to ensure compliance with Federal and State laws.
- May also perform work in the reception/phone/scanning area as needed. Greet, refer and document in person visitors and deliveries to the DDB, scan mail and other documents to research and route to their destinations.
- Maintain an up-to-date understanding of SSA and DDB computer systems and software.
What we’re looking for
- Strong telephone skills including knowledge of information gathering and interviewing techniques /Ability to understand, apply and adapt to policy and procedural changes/Ability to understand and independently carry out complex written and oral instructions in a timely fashion.
- Detail oriented and accurate with data collection and documentation / Computer aptitude with Microsoft Office programs such as Word and Excel / Able to learn quickly and apply knowledge to perform technical tasks.
- Excellent communication skills, written and oral, particularly over the phone / Ability to maintain a high degree of confidentiality with sensitive medical and personal information.
- Able to lift and carry at least 10 lbs.
What you should expect in this role
- This is a permanent position, required onsite 5 days a week at 1400 E Washington Ave, Madison WI
- #LI-ONSITE
- #LI-LS2
The pay range for this position is $35,000 – $50,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.