Job Summary
The Order Entry Representative works in the Dispatch Center to ensure accurate data entry while assisting customers with ordering quality concrete and building materials. This position is responsible for coordinating schedules of deliveries, which includes order taking, order scheduling, delivery set-up, and effectively communicating with customers, drivers, and the sales team.
Benefits
At CalPortland, we’re proud to offer a comprehensive, competitive benefits package that provides health and financial support to our most important resources: our employees. Your benefits are an important part of your overall compensation at CalPortland. That’s why we give you a wide range of benefits to choose from. All regular full-time employees may enroll in a variety of health and welfare plans including medical, dental, and vision plans. Other benefits include life insurance, disability coverage, an employee assistance program, and a retirement program. The company also has a variety of voluntary benefits for employees to choose from.
Compensation
$26.00 – $28.00 hourly
Responsibilities
- Obtains orders and changes to existing orders from customers and sales representatives
- Data entry of orders
- Assists with resolution of customer delivery issues and customer complaints
- Maintains proficiency and accuracy in data entry of customer orders
- Review orders within the system for proper mix design, travel times, and correct job start times
- Manage time effectively, meet personal goals and work effectively with members of the dispatch team
- Communicate with customers to provide up to date information regarding the Company’s ability to meet delivery times
- Perform departmental clerical tasks including preparation of department reports as well as maintain dispatch/order desk records and data
Education
High School Diploma/GED
Requirements/Qualifications
- Strong verbal and written communication skills
- Able to interact positively with a broad range of customers, vendors, and contractors
- Proficient in Microsoft Office and dispatch systems
- Attention to detail and able to multi-task
Preferred:
- Prior order entry experience
- Knowledge of ready-mix concrete and aggregates
Conditions of Employment
Successful candidate must submit to post-offer pre-employment physical examination, drug/alcohol screen, and background check. Some positions require FMCSA regulated ongoing drug and alcohol testing.
Dispatch Support-Order Entry Representative
Job Req ID: 10766
Job Type: Hourly – Full-Time