Location
La Costa Resort and Spa
Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa’s acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival.
Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.
Job Description
The Dispatcher is responsible for accurately logging service requests and dispatching to bellman, answering telephones with appropriate greeting and handing out valet keys. Must be aware of services, outlet hours of operations, and maintains clear communication with bell staff and guests.
Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Answering phone within 3 rings with appropriate and warm greeting. Ensure proper phone etiquette at all times.
- Ensure pending guest requests are assigned promptly and completed within 15 minutes.
- Log all requests on job log with neat and legible writing and include times and bellman assigned.
- Ensure the daily line-up is present and rotation assignments are being met.
- Ensure daily activities sheet is on clip board and drive-in’s highlighted.
- Ensure laundry orders are picked up and delivered to housekeeping.
- Ensure there are adequate supplies and tickets at the desk.
- Practice Safety within the work area and always be cautious of your surroundings.
This brief job profile is to give a general idea of the job and in no way states or implies that these are the only job duties to be performed by the associate in this position. Other duties may be assigned.
Qualifications
QUALIFICATIONS, EDUCATION, EXPERIENCE AND TRAINING:
To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- To perform this job successfully, an individual must possess excellent communication and customer service skills.
- Must be able to perform well under pressure and be able to multitask and prioritize jobs; or equivalent combination of education and experience.
Pay Rate: $18.00
Omni Hotels & Resorts is an equal opportunity employer – vets/disability.
The EEO is the Law poster and its supplement are available using the
following links: EEOC is the Law Poster and the following link is
the OFCCP’s Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels &
Resorts and need special assistance to apply for a posted position, please
send an email to applicationassistance@omnihotels.com.