JOB SUMMARY
Manage and coordinate contracted and non-contracted pricing for Medline customers regarding branded products.
Communicate with various parties on all aspects concerning pricing. Manage price change expectations related to contracts and non-contracted pricing.
Cultivate the day- to-day relationships with customers. Act as a liaison between vendors and sales reps (DSMs, PVAs, etc) to communicate and correct pricing misalignments, and ensure customer satisfaction.
MAJOR RESPONSIBILITIES
Collaborate with internal teams and the vendor community to manage customer distributed contracts and ensure pricing accuracy.
Research issues, address inquiries, and provide necessary support resulting from contract operations. Manage pricing requests from initiation through completion and communicate results accordingly.
Analyze, interpret, and determine best course of action to resolve issues related to pricing. Confirm pricing eligibility with appropriate parties. Communicate relevant updates and trend observation to both external and internal business partners.
Maintain SAP, Zendesk and other systems to provide visibility to requests and adhere to establish procedures in regards to documented back up for contract connections.
Document and review key processes and SOP’s with an eye towards improvement.
Create, maintain, and develop relationships with customers, sales teams, and vendor community.
Coordinate meetings between sales and customers to ensure customer expectations are being met and timely action is taken to address pricing issues. Engage the vendor community when required.
Perform weekly Price Change Notifications (PCN) audits to ensure accuracy and communicate changes to customers.
COVID-19 Vaccination
Please be aware that Medline requires all employees starting in this position to be fully vaccinated against COVID-19. This position will require the successful candidate to provide proof that they are fully vaccinated by their start date. Medline is an equal opportunity employer, and will provide reasonable accommodations to those individuals who are unable to be vaccinated for COVID-19 consistent with federal, state, and local law.
MINIMUM JOB REQUIREMENTS
Education
Bachelor’s Degree.
Work Experience
At least 1 year of experience providing customer service to internal and/or external customers.
Knowledge / Skills / Abilities
Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
projects with varying completion dates.
Experience working through details of a problem, overcoming obstacles, and reaching a positive and successful solution.
Experience presenting to and communicating with various audiences.
Experience collaborating with internal resources and external resources.
PREFERRED JOB REQUIREMENTS
Work Experience
Customer service experience in a high call volume environment.
SAP, Vistex, Zendesk and/or AS400 experience.
The anticipated salary range for this position is $56,160 to $78,520 annually. This salary range is an estimate and the actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.