Salary : $77,144.39 – $88,716.05 Annually
Location : 725 North Highland Avenue Winston-Salem, NC
Job Type: Full Time
Job Number: 07049
Department: Social Services
Division: Economic Services
Opening Date: 09/13/2023
Closing Date: 9/20/2023 11:59 PM Eastern
General Statement of Duties
The Forsyth County Department of Social Services is seeking to hire a motivated self-starter with excellent communication and leadership skills for a Social Services Division Director for the following areas: Energy & Emergency Assistance, Food & Nutritional Services, Food & Nutrition Services, Agency Call Center, Refugee Assistance, Work First/TANF, Daycare, LIEAP, Program Integrity, Training and Quality Assurance.
* This position is being re-advertised. All applicants are still being considered. If you have already applied for this position, then resubmitting an application is not necessary to be considered. *
Distinguishing Features
This position has the responsibility for planning, administering, coordinating and directing the Economic Services Division in tasks designed to achieve Federal, State and local goals, guidelines and policies. This position is responsible for 127 positions, including three Program Managers and thirteen supervisors. This position ensures that all Economic Services, activities and support functions are focused on the delivery of services and benefits to eligible clients utilizing Federal, State and local guidelines. The delivery of these benefits must be done within the time limits, accurately, and efficiently within the State NCFAST system.
The person in this position must ensure that all staff are involved in the above activities, understand their role in the support of the community in regard to these benefits. This includes not only technical expertise in policy, procedures, and NCFAST, but also customer service skills. This person will also have working knowledge of HR policies and procedures and works collaboratively with HR representatives. Makes approval decisions related to recruiting, selecting, developing, counseling, disciplining and evaluating performance of employees.
Minimum Education and Experience
Minimum of high school diploma and 5 years’ experience in an Economic Services Program including two years of supervisory experience.
4-year degree and 3 years’ experience in a human services role, including one year of supervisory experience preferred.
Experience with NC FAST and eligibility determination preferred.
Essential Duties and Responsibilities
- This person is responsible for implementing work standards and expectations within the Division as defined by state/federal guidelines, NC statutes and county/agency polices.
- Develops and implement evaluation tools and processes for various programs,
- Attends Executive Leadership, Management Team, Division & Program meetings and other relevant agency or community meetings as needed,
- Attends court as needed/appropriate,
- Compiles reports and create practice recommendations based on evaluation outcomes,
- Consults with Program Managers and Supervisors to develop evaluation tools and internal action plans,
- Participating in recruitment activities to assist in reducing vacancies and retention,
- Coaching and training of staff by providing guidance and feedback to improve and strengthen specific knowledge/skill areas needed to accomplish job related tasks.
- Plans and supports the development of staff through attendance of mandated training per state standard, as well as use of other training and educational resources to enhance job knowledge and ability.
- Attends mandated training as per state standard as well as utilizing other educational and training resources to enhance job knowledge and ability.
- Providing specialized one-on-one training for staff under their supervision who are in disciplinary action, completing a detailed work plan to identified employee goals and expected outcomes.
- Responsible for monitoring federal and state legislation and policy changes to determine impact upon the agency, Department and State of North Carolina.
- Facilitates internal / external meetings and statewide conference calls to facilitate communication, exchange of information, and training.
- The person in this position serves as a member of the agency Executive Leadership Team.
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01
The following supplemental questions may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided on your application. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview.By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. “See resume” is not an acceptable answer to the questions.
- Yes I understand and agree
- No I do not agree
02
What best describes your level of education?
- Did not finish High School
- High School Diploma or GED
- Some college
- Associate’s Degree
- Bachelor’s Degree
- Master’s Degree or higher
03
Did you graduate from college with a four-year degree and have at least (3) years of supervisory experience in a Medicaid Program?
- Yes
- No
04
If you answered yes to question #3, from what institution did you gain your degree, what was your major, how many years of experience in Medicaid do you have, and what is the name of the company where you gained this experience?
05
Which best describes your years of experience utilizing with NCFAST?
- No experience
- Less than 1 year
- 1 to 3 years
- 3 to 4 years
- 4 to 5 years
- More than 5 years
06
Please describe your work experience in Economic Services Programs?
07
Please describe your experience supervising management and supervisory level positions.
08
Briefly describe your leadership philosophy and style.
09
Do you have a valid driver’s license?
- Yes
- No
Required Question