GENERAL DESCRIPTION
Under the direction of the Assistant Chief of Police for Support Services, develops and implements policies and procedures, as well as supervises, oversees, and participates in a variety of the difficult and complex public safety dispatch duties, including receiving and dispatching calls for Law Enforcement, Fire, Ambulance, Animal Control, and other emergency assistance activities.
SUPERVISION EXERCISED
This position exercises direct supervisor over the Police Safety Dispatch Communications staff.
IMPORTANT AND ESSENTIAL DUTIES
Provide exceptional leadership for the Division through innovative management techniques that motivate.
Determine, develop, evaluate, correct, and recognize performance standards for supervisors and telecommunicators.
Develop and manage training requirements within Federal, State, City and Police/Fire Department policies and regulations.
Evaluate and assist in the selection of computer software and hardware necessary to perform the functions of the Division.
Determine staffing levels for each shift based on call load.
Develop, monitor, and manage the Division’s annual budget.
Research and write statistical reports.
Oversee the hiring and training schedules for new employees.
Conduct monthly validation of Texas Crime Information Center (TCIC) files.
Operate a motor vehicle in order to travel to the Court House for testimony.
OTHER JOB RELATED DUTIES
Coordinate with other Divisions, Departments, contractors, vendors, and Federal/State agencies.
Perform other job related duties and responsibilities as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:
Servant leadership principles and philosophy to encourage commitment by focusing on the edification of your team first.
Knowledge of Federal, State, City, and Departmental policies, regulations, rules, and laws appropriate to the function of Public Safety Telecommunications.
Communications rules and regulations governing the operation of radio transmitting and receiving systems.
General Law Enforcement codes, practices, and methods.
Pertinent Federal, State, and City laws, codes, and regulations.
Skill to:
Build relationships, inspire, empower, and lead effectively while making clear decisions based on the needs of the community and Dispatch team.
Perform recordkeeping functions, including the maintenance and security of Fire and Police communication reports.
Use Windows Applications on personal computers (PC).
Perform advanced typing skills to accurately produce memorandums, forms, reports, and correspondence within given timelines.
Perform basic budgeting tasks to complete, maintain, and meet the annual Division budget.
Perform basic mathematics to complete statistical reports.
Troubleshoot and perform, or learn to troubleshoot and perform, operator maintenance on Dispatch consoles.
Ability to:
Provide exceptional customer service to citizens.
Maintain confidentiality of information.
Perform accurate and organized computations and tabulations.
Deal with City employees and the public tactfully and courteously.
Communicate clearly and concisely, both orally and in writing.
Work varying and extended hour shifts.
Sit or stand for extended period of time.
Monitor and utilize multiple computer programs and radio talk groups.
Work under pressure, exercise good judgement, and make sound decisions during work hours, outside work hours, and in emergency situations.
Select, supervise, train, and evaluate communications staff.
Evaluate, recognize, and correct employee performance, behavior, and adherence to policy.
Become proficient in a full range of Public Safety Telecommunication duties, including receiving and processing emergency calls.
Interpret and explain unit policies and procedures, interpret and apply laws, codes related to the assignment at hand.
Work courteously with the general public through all means of communication.
Effectively communicate with and elicit information from citizens who may be in a heightened emotional state.
Communicate clearly and concisely, both verbally and in writing.
Make independent decisions involving sensitive situations and maintain the confidentiality of information.
Become proficient in operating a computer terminal, teletype, and other general office equipment, including a PC, as well as use Microsoft Office, Computer Aided Dispatch (CAD).
Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.
Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.
Lead, manage, and perform as a team member in a manner that accomplishes the Division’s mission and treats team members with dignity, courtesy, and respect.
Experience and Training Guidelines:
For positions with more than one level, all listed requirements at the lower levels are required at the higher levels. Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying. Knowledge, skills, and abilities may be obtained through:
Experience:
Four (4) years of increasingly responsible supervisory or managerial experience is required.
Previous experience in receiving and processing public service calls in a Law Enforcement environment is preferred.
Education/Training:
A high school diploma or GED is required.
License or Certificate:
An active license or appointment under the Texas Commission on Law Enforcement (TCOLE) and a Basic Telecommunicator License is required within six (6) months of employment. To obtain a Telecommunicators License in the state of Texas one must meet the minimum standards for enrollment and complete the 40 hour Basic Licensing Course (TCOLE 1080) which also mandates CPR, TCPR, and TDD/TTY.
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- To maintain the license, the state requires TDD/TTY to be taken every six months. Every two years one must complete 20 hours of continuing education, complete CPR, and TCPR.
- To advance with the license there are additional requirements at the 1 year, 2 year, 4 year, and 8 year marks.
Advanced Emergency Medical Dispatch (EMD) certification is required within twelve (12) months of employment.
TCIC Full Access Operator certification is required within twelve (12) months of employment.
Ability to obtain a Texas Law Enforcement Telecommunications System (TLETS) and National Law Enforcement Telecommunications System (NLETS) Basic Operator certifications is required within twelve (12) months of employment.
A valid and current Texas driver license, or the ability to obtain one within ninety (90) days of employment, or a military waiver, is required.
Special Requirements:
Position involved a high level of stress, perpetuated by events and subjects both internally and externally to the Division and Department.
Must be at least 18 years of age.
US citizenship is required.
Sustained posture and intense attentiveness for prolonged periods of time.
Pass a Criminal Justice Information System (CJIS) background check.
Working holidays, weekend shifts, rotating schedules.
Working during extreme weather events and/or conditions.
Working an on-call rotation with possible mandatory shift coverage.
No Felony or Class A-Misdemeanor convictions.
No Class B-Misdemeanor convictions within the past ten (10) years.
No pending Class B-Misdemeanor, or higher, charges.
Ability to maintain a professional demeanor while completing duties and tasks during a highly stressful and emotional event.
Ability to respond to work at all hours in the event of system or employee issues.
Essential duties require the following physical skills and work environment:
With or without accommodation, the “X” indicates the overall strength demand of the position during a typical workday:
___ Sedentary – lifting of no more than 10 pounds
_X_ Light – lifting no more than 20 pounds; carrying up to 10 pounds
___ Medium – lifting no more than 50 pounds; carrying up to 25 pounds
___ Heavy – lifting no more than 100 pounds; carrying up to 50 pounds
___ Very Heavy – team lifting over 100 pounds; carrying more than 50 pounds
Physical Demand Codes: The following describes whether or not the position is expected to exert the physical demands listed during a typical workday as well as the overall frequency of the task:
Codes for how often:
N = No
E = Extensive (100 – 70% of the time)
M = Moderate (60 – 30% of the time)
I = Infrequent (20 – 10% of the time)
A = Almost Never (<10% of the time)
Code / Task
_E_ Standing
_E_ Sitting
_I _ Walking
_I _ Lifting
_I _ Carrying
_I__ Pushing/Pulling
_I__ Overhead Work
_E__ Fine Dexterity
_I__ Kneeling
_I__ Crouching
_I__ Crawling
_I__ Bending
_I__ Twisting
_I__ Climbing
_I__ Balancing
_E_ Vision
_E_ Hearing
_E_ Talking
___ Other:
Other details
- Job Family Division Manager – Police Communications
- Job Function 4. POLICE PROTECTION
- Pay Type Salary
- Min Hiring Rate $64,826.00
- Max Hiring Rate $82,230.00
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