Department: University Advancement
Appointment Type and Duration: Regular, Ongoing
Salary: $40,000 – $50,000 per year
Compensation Band: OS-OA04-Fiscal Year 2023-2024
FTE: 1.0
Application Review Begins
September 5, 2023; position open until filled (Updated)
Special Instructions to Applicants
Please submit the following with your online application:
A cover letter in which you clearly describe how your knowledge, skills, and abilities prepare you for the job responsibilities and requirements outlined in the job announcement.
A resume of your educational and professional work experience.
Please Note: We may contact applicants who meet the minimum requirements in the job posting to request additional information for the next stage of review.
Department Summary
University Advancement (UA) supports the University of Oregon’s (UO) mission of providing exceptional teaching, discovery, and service by strategically positioning the university to create awareness, build long-term relationships, and secure resources that increase understanding and further its aims. The division consists of approximately 200 employees primarily working out of Eugene, with offices in Portland and Bend. We are committed to fostering equity and inclusion in a welcoming, safe, and respectful environment that recognizes the value of all members of our community.
The Office of Development as part of UA has a mission to maximize philanthropic impact at the University of Oregon. We do this by identifying, connecting, and engaging alumni and friends around the globe with their passions to advance the vision and priorities of the university.
As part of UA, Donor Relations and Outreach (DRO) manages donor relations, events, volunteer coordination, gift administration, and prospect management. It is responsible for the design and implementation of a program of donor recognition and stewardship for annual, cumulative, and bequest donors to the University of Oregon. This office works cooperatively with the UO President and administrators, school, and college fundraising staffs, and UO donors to provide a university-wide stewardship and cultivation program that moves prospects toward solicitation.
Position Summary
The Donor Experience Program Manager is responsible for assisting with the planning, coordination, implementation, and evaluation of events, including but not limited to events for University Advancement (UA), the Office of the President, and other divisions and departments as requested.
Reporting to the Associate Director of Donor Experience (associate director), the program manager is responsible for implementing the strategic plan developed by the Donor Relations and Outreach (DRO) team to engage the University of Oregon’s (UO) diverse internal and external audiences, including alumni, friends, faculty/staff, volunteers, and donors.
This position will lead event communication and the event guest relations process from registration to arrival. They will create and manage tools for tracking donor preference, rsvp’s and attendance, and ticket distribution. Additionally, they will review ways data and communications can be enhanced and utilized to increase donor experience.
To be successful, the program manager will need to be highly organized and adaptable, capable of providing excellent donor-centric customer service, and comfortable working with data. This position also requires excellent communication skills.
This position requires a flexible work schedule to include some nights, weekends, and occasional travel.
This position will be located in Eugene and is eligible to work a hybrid schedule. This position will need to work on campus approximately 3 days per week.
Minimum Requirements
• Bachelor’s degree or an equivalent combination of skills and experience.
• Two years of professional experience in event management, or a combination of event and project management. Event management experience can include experience managing digital or organizational aspects of events.
• Two years of experience in donor relations, customer service, or marketing.
Professional Competencies
• Independence and creativity in project management and implementation.
• Excellent communication skills.
• Excellent attention to detail and follow-through.
• Independent judgment, and ability to effectively interact with a wide range of internal and external audiences.
• Demonstrated ability to manage stressful situations.
• Proficient with Microsoft Office (e.g., Word, Excel, Outlook) and sophisticated customer relational databases.
• Ability to provide excellent donor-centric customer service while maintaining high levels of professionalism, discretion, and confidentiality.
• Ability to establish and maintain working relationships with faculty, staff, fundraising colleagues, and others, and willingness to contribute to new initiatives and discussions.
• Ability to develop strategies for reaching and engaging with donors and regularly use the donor database and other tools to find and update donor information, strategy, and communications.
• Ability to interact, communicate, and work effectively with individuals, recognizing and respecting the many and varied identities of each person.
• Commitment to promoting and enhancing diversity, equity, and inclusion.
Preferred Qualifications
• Experience with procuring goods and services from and negotiating contracts with vendors.
• Experience with customer relations management (CRM) software (e.g., Ellucian Advance) and other video, design, or customer service software such as ThankView, InDesign, and Tableau.
• Experience with project or event management software (e.g., Intervent, Wrike).
• Familiarity with higher education.
FLSA Exempt: Yes
All offers of employment are contingent upon successful completion of a background inquiry.
The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits .
The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.
UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination .
In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report .
Advertised: July 31, 2023 Pacific Daylight Time
Applications close: