Description
About Swords to Plowshares
Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, employment and training, housing, and legal assistance to veterans in the San Francisco Bay Area. We promote and protect the rights of veterans through advocacy, public education, and partnerships with local, state, and national entities. Believing that war causes wounds and suffering that last beyond the battlefield, our mission is to heal the wounds of war and to restore dignity, hope, and self-sufficiency to all veterans in need, and to end homelessness and poverty among those we serve. To learn more about Swords to Plowshares, please visit our website at www.swords-to-plowshares.org.
Summary
The Community Case Manager (CCM) is a part of the Drop-In mental health and social services program. These services include resource navigation support, referrals, crisis de-escalation, socialization, community building, and support groups. The CCM works in a fast-paced environment that seeks to serve all veterans and is comfortable with managing a wide variety of tasks. The CCM is experienced and comfortable engaging with veterans who may be intoxicated and/or presenting with active mental health symptoms.
Essential Responsibilities include but not limited to:
• Engages with veterans to screen and triage access to services at Swords to Plowshares.
• Provides a safe and supportive environment for veterans seeking services with an understanding of cultural humility, harm reduction, and trauma informed care practices.
• Completes general intake into Swords to Plowshares services and makes interagency program referrals for all eligible veterans and follow-up when necessary.
• Assists veterans with resource navigation support and linkage to local community and veterans’ social services.
• Enters veteran intake data into our electronic database (ECM), compiles charts, and maintains documentation requirements that follow agency and various funders policies, procedures, and standards.
• Ensures quality of services follow Swords to Plowshares and the various funders policies, procedures, and standards.
• Facilitates 1 veteran client group per week.
• Adheres to laws regarding confidentiality and reporting requirements.
• Performs other duties as assigned by Clinical Director and/or Program Manager.
Education
• High School diploma or GED required.
• BA/BS desired but equivalent professional experience is acceptable.
Experience
• Minimum of one (1) year experience working with complex behavioral health and substance use challenges in a social services fast-paced office setting.
• Translatable military experience and skills may be alternatively substituted.
Skills
• Strong written, communication and listening skills.
• Excellent Computer literacy, with proficiency in Microsoft Office suite.
• Valid California Driver’s license, clean driving record. Must be able to drive the company van.
• Organized with attention to detail.
• Ability to follow through with tasks in a timely manner.
• Efficient and accurate data entry and documentation in ECM (Exponent Case Management) electronic database and in client files.
• Ability to manage time efficiently.
• Ability to set healthy boundaries and acknowledge self-care needs
• Ability to communicate with coworkers and supervisor/s in a healthy and professional manner
• Ability to appropriately respond to conflict and/or emergency situations in support of resolution.
• Working knowledge of trauma informed care practices and harm reduction model
• Ability to work independently and as a team player.
• Must be able to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Diversity, Equity, and Inclusion Initiative.
• Employee must be able to perform functions of this position within what would be considered
Salary & Benefits
Wage range: This is a Full Time, Non-Exempt position with a starting wage range of $24.50 to – $26.00 per hour
Compensation is based on a competitive public interest salary scale. Swords to Plowshares offers a generous benefits package including the following benefits:
- 100% Company Paid Medical and Dental for employees; there is a cost for Dependents.
- Agency paid Annual Medical Deductible paid via Navia Card
- 403(b) retirement plan immediate, with employer contribution after one year.
- 17 vacation days in the first year, and progressive afterward
- 13 holidays each year
- Supportive environment
- Paid lunch Period.
- Annual Education/Training allowance
- Access Perks
- Rocket Lawyer
- Acupuncture and Chiropractic program (Up to 30 sessions a year-paid by employer)
How to Apply
(No calls please)
Please submit a thoughtful cover letter explaining your interest in Swords to Plowshares, where/how you found out about this career opportunity, and your salary requirement. Email the cover letter along with your resume to jobs@stp-sf.org. Please include the exact title for this position in the subject line of your email: Community Case Manager
You may also apply using the following link:
Apply For This Job
Swords to Plowshares is an inclusive employer and we are proud of the rich diversity among our staff.
Please join us!