E911 Communications Manager

POSITION TITLE: E911 COMMUNICATIONS MANAGER

REPORTS TO: POLICE CAPTAIN

DEPARTMENT: POLICE DEPARTMENT (E-911)

SALARY RANGE: $61,506 – $78,770 Exempt (DOQ)

PURPOSE OF WORK

This position serves as the manager of telecommunications personnel and performs telecommunications work in monitoring City service radios, answering incoming telephone calls and dispatching emergency services, personnel, and equipment. Work involves the operation of radios, telephones, alarm board, computer terminals and printers and recording equipment. Police, fire, emergency service and animal control calls are received 24 hours a day from the public. The position dispatches personnel, vehicles and equipment to the scene of an emergency based upon the location and nature of the emergency. The position monitors radios for status of City employees and calls. The position also maintains state and national crime information networks and records for all calls are established. Work is reviewed while in progress and through evaluation of records and reports. The Communications Manager will set an example of self-discipline, professionalism, courtesy, thoroughness, neatness, moderation, and dignity to staff at all times.

MAJOR RESPONSIBILITIES & DUTIES

  • Serves as manager of the E-911 division and is responsible for all activities occurring within the Communications Center.
  • Manages Communications Division Personnel to include; assignment of tasks, training new employees, preparing work schedules, reviewing leave requests, approving overtime, reviewing job performance, identifying training needs, preparing employee performance evaluations, and taking disciplinary action as necessary.
  • Answers emergency and non-emergency calls, obtains vital information, refers callers to appropriate departments and/or contacts agencies and obtains assistance for caller.
  • Operates a two-way radio system to provide support for officers in the field, monitors fire and burglary alarm panel, dispatches personnel to investigate incidents or requests for service, relays information to officers and superiors, and receives reports from mobile units.

  • Monitors radio communications of area and state police, identifies information relative to the City, and informs appropriate personnel.
  • Maintains, updates and files all pertinent logs, information cards, tapes and other records and documents daily.
  • Operates Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC) computer, secures and enters information n stolen vehicles, articles, guns, wanted and missing persons, driving and criminal histories, etc.
  • Responsible for the certification of all Communications Officers within six (6) months of employment.
  • Responsible for the GCIC State Audit involving the policies and procedures regarding the overall operation of the GCIC terminal.
  • Serves as the Terminal Agency Coordinator (TAC) for the police department.
  • Serves as the Local Agency Security Officer (LASO) for the police department.
  • Must be available to be on-call at all hours for emergency calls.
  • Must be a liaison with the Georgia Emergency Communications Authority (GECA).
  • Operates in-house computer system to enter incoming incident reports, accident reports and traffic citations, processes and files reports and citations according to standard procedure.
  • Receives monies for payments of Open Records Requests, after-hour bail bonds incident reports, accident reports and alcohol permits; issues receipts, accounts for and deposits monies.
  • Assists the Clerk of Court processing warrant and suspension letters, runs criminal histories for cases, and relays disposition of cases to relevant state agencies.
  • Performs general office duties including but not limited to filing, copying, typing and distributing reports, mail and other documents.
  • Evaluates standard operating procedures; identifies operational deficiencies, designs and implements new operating procedures.
  • Arranges for repairs for Communications Center equipment when necessary.
  • Makes suggestions for equipment changes, upgrades, or programming of equipment. Performs special projects and assignments as directed by the Division Captain.
  • Must have the ability to successfully deal tactfully and efficiently with the general public, public safety officials and staff members.
  • Develops and maintains cooperative and professional relationships with employees at all levels, representatives from various departments, and outside agencies. Effectively responds to and resolves complex inquiries and disputes.
  • Performs other work as necessary or assigned.

BASIC QUALIFICATIONS

Education and Experience

  • Bachelor’s Degree in Business Administration, Business Management, Communications or a related field, and 5-7 years of progressively responsible management experience with communications center management or a closely related field.
  • Must be familiar in all aspects of public safety dispatching.
  • Must be familiar with PSAP administration, radio and telecommunications systems and computer-aided dispatching systems.
  • .Georgia P.O.S.T. certified Communications Officer
  • Georgia Crime Information Center (GCIC) Terminal Area Coordinator (TAC) certified
  • Able to learn and operate the City’s Tornado Siren Warning System and to teach others how to use it.
  • Must have the ability to communicate clearly and effectively both orally and in writing.

Knowledge, Skills, & Abilities

  • Considerable knowledge of public safety rules, regulations, terminology, methods of operation.
  • Considerable knowledge of police, fire, and ambulance dispatch procedures. Considerable knowledge of telephone and radio operating requirements and techniques. Some knowledge of or the ability to learn effective supervisory skills.
  • Considerable knowledge of the street system and geography of the City and the location of important buildings and areas.
  • Ability to speak in a clear, well-modulated voice, which is easily understood over the telephone and radio is essential.
  • Must be able to multi-task, and have the ability to make quick and sound decisions, and communicate clearly and effectively orally in crisis situations.
  • Ability to deal courteously and diplomatically with coworkers and the general public.
  • Ability to type proficiently and accurately.
  • Ability to produce legible handwritten material. Ability to perform basic math calculations.

Other Requirements

  • Must be eighteen (18) years of age or older.
  • Must be certified as a Terminal Agency Coordinator (TAC) within one year of appointment.
  • Must attend the Georgia 911 Director’s Academy within one (1) year of employment
  • Must be available to work various shifts, which include weekends and holidays.
  • Must pass a background investigation, Computer Voice Stress Analysis (CVSA), psychological exam and pre-employment physical, and drug screen.

EMPLOYMENT DISQUALIFIERS FOR DECATUR COMMUNICATIONS MANAGER APPLICANTS:
In an effort to maintain an equitable standard for hiring applicants for the position of Communications Manager, certain standards and guidelines have been established. The following represent a minimum of these standards. Applicants for the position of Communications Manager will not be considered without meeting the minimum criteria outlined below:

  • No felony convictions during your lifetime. Pleas of Nolo Contendere are considered a conviction.
  • No current indictments for a felony offense(s).
  • No more than one misdemeanor conviction lifetime and no conviction for misdemeanors involving domestic violence, violence towards or disrespect for law enforcement authorities, or sexual offenses. Pleas of Nolo Contendere are considered a conviction.
  • No convictions for DUI/DWI within the past five years. No more than one conviction of DUI/DWI in lifetime. Pleas of Nolo Contendere are considered a conviction.
  • No convictions for Racing, Reckless Driving, Aggressive Driving or Driving with a Suspended License in the past five years. Pleas of Nolo Contendere are considered a conviction.
  • No convictions for Hit and Run, Homicide by Vehicle, Attempting to Elude an Officer, or Habitual Violator. Pleas of Nolo Contendere are considered a conviction.
  • No more than three (3) convictions for moving traffic violations, to include but not limited to speeding, disregarding signs and signals, failure to maintain lane, etc. in the past five years. Pleas of Nolo Contendere are considered a conviction.
  • Marijuana use will be assessed in the context of the applicant’s age at the time of use, the time period since use, and the frequency of use. No marijuana use will be allowed within two (2) years of the date of application.
  • No other illegal drug use within five (5) years of application. Combined use of other illegal drugs besides marijuana must not exceed five (5) times total in lifetime. For the purposes of this section, illegal drugs includes but is not limited to: cocaine, methamphetamine, ecstasy, LSD, PCP and the use of anabolic steroids without a prescription.
  • No illegal sale of drugs.
  • No discharge from any military organization characterized as “less than honorable or dishonorable.”

The City of Decatur reserves the right to disqualify any candidate based on the preponderance of evidence and other information received during the background investigation process.

AN EQUAL OPPORTUNITY EMPLOYER

The City of Decatur is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Therefore, qualified applicants are considered for employment, and employees are treated during employment without regard to actual or perceived race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, marital status, familial status, or veteran/military status, or any other characteristic protected under applicable law.

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