Ecommerce & Internal Customer Support
Benefits Start Day 1 for Full-Time Colleagues – No Waiting Period!
Are you looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends!
Who are we?
Target Specialty Products is proud to be a leading national wholesale distributor of specialty agricultural chemicals , application equipment, products, supplies, services and education. We serve the entire United States from 42 conveniently located branch locations in the U.S. and Canada and provide products and services throughout multiple industries, in both the private and public sector.
Responsibilities
What does our Ecommerce & Internal Customer Support role do?
A successful Ecommerce & Internal Customer Support is a motivated self-starter who can work independently with a focus on results in achieving company business goals. Success includes planning, organizing, and selling the company’s product line within assigned branch coverage areas to optimize profit and meet marketing, financial, and corporate growth objectives while developing and enhancing client relationships within Target Specialty Products.
Responsibilities include, but are not limited to;
- Answer Phones, provide appropriate assistance.
- Order placement/ processing (email confirmation)
- COD payment processing if applicable (email confirmation)
- Signed confirmed material pick up documentation
- AR Status on account of past due invoices are indicated
- Input Orders through System or Web Order portal.
- Input Drop shipments through System or Web Portal.
- Identify backorders and assist with immediate fulfillment.
- Follow up with AR on all required sales order credit hold releases for shipment.
- RUP, input all required license information for customers seeking restricted items.
- Complete Sales Return orders within 48hrs.
- Report product shortages as indicated in the system to the RDC Manager
- Provide all customers,
- Order confirmations and tracking details
- Backorder delivery status
- Status of order
- Status of purchases for material requirements if applicable for Backorder
- AR status, copies of Invoices
- Assist customers with payments on accounts.
- Provide updated statements
- Receive and process all confirmed shipped -Drop shipments
- Receipts in system of vendor Invoice
- Processing of Sales order shipment in system
- Email confirmation of processed Invoice
- Ensure cleanliness of workstation and surrounding area
- Engage in continued education opportunities
- Report all accidents and near misses within 24hrs
- Report all OSHA related incidents within 6hrs
- Complete all required safety training
- Other duties, as assigned.
What do you need?
- Undergraduate degree or equivalent two-year diploma and one to two years related experience and/or training; or equivalent combination of education and experience.
- Strong communication skills both written and verbal, with an ability to listen to client needs so as to provide sound agronomic solutions. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of company.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- To perform this job successfully, an individual should have a solid working knowledge of Microsoft Word and Excel Spreadsheet software.
- Must pass pre-employment background screen
- Must possess a valid driver’s license and pass motor vehicle record search
Base Range: $17.12 – $25.67 / hour
Qualifications
Why Choose Target Specialty Products?
A career with Target is exactly that – a professional trajectory filled with opportunity. We pride ourselves on being a world class team that rewards high performance. We offer competitive pay on a bi-weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience.
Below you’ll find information about some of what Target Specialty Products has to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits when they meet certain criteria.
- Professional and Personal Growth:
- Robust Paid Training & Professional Development Path
- Opportunity to grow – We love to promote from within!
- Fantastic Tuition Reimbursement benefits & Scholarship Programs (for FT Colleagues)
- Wellness:
- Excellent Health benefits including Medical, Dental, Vision, and Life Insurance with no waiting period. Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting day 1!
- Access to Flexible Spending Accounts for Health-care or Dependent Care Expenses
- Outstanding Company-Paid Short Term Disability
- Access to Long-Term Disability Insurance
- Wellness Reimbursement Program
- Employee Assistance Program that offers services such as free counseling services, will preparation, discounts to health clubs, and other benefits
- Company-paid sick time
- Savings & Retirement:
- 401(k) retirement plan with highly-competitive company-matching contributions
- Holiday Savings Club option with company-matching funds
- Employee Discounts (includes many offerings, including cellular/mobile service, health clubs, and more)
- Work-Life Balance:
- Vacation Days & sick days
- Company-Paid Holidays & Floating Holidays
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
Target Specialty Products is a Drug-Free Workplace
Target Specialty Products is an equal opportunity employer with a commitment to equality in every aspect of employment. As we expand, we are focused on building a foundation of diverse talent and equality in all areas of our workforce. All qualified applicants receive equal consideration, regardless of race, gender, sexual orientation, religion, ethnicity, national origin, veteran status, or disability.
Link to Federal employment poster:
- English Version – Revised November 2009
- Spanish Version – Revised November 2009
Pay Transparency Nondiscrimination Provision
- English (Formatted)
- English (Unformatted)
- Spanish