Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As an Edge Site Operations Datacenter Program Manager , you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft’s online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
Edge Site Operations (ESO) is the organization responsible for deploying and maintaining collocated facilities globally that provide low latency and reliable connectivity for Microsoft Cloud Services to our customers. The Edge Site Operations Datacenter Program Manager (DCPM) will be the Microsoft single point of contact for all site operations issues/escalations and provide guidance and direction on all Microsoft Datacenter policies, procedures, and operational requirements. The ESO DCPM will manage their sites throughout the datacenter lifecycle and work closely with the Microsoft operational partners and vendors to deliver best in class services to our online Cloud Services customers.
With personnel safety, environmental sustainability, and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!
Qualifications:
Required/Minimum Qualifications:
- High School Diploma or equivalent AND 1+ year of industry experience managing operations in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
- OR 2+ years related experience and college course work
- 1+ year of experience managing IT-related projects and/or program management
Other Requirements:
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Additional or Preferred Qualifications:
- 2+ years of experience managing operations in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
- Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering or related field.
- Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.
- Knowledge of Internet WAN topologies, with the ability to interpret infrastructure cabling floor plans and rack face diagrams (RFD)
- Familiarity with various infrastructure cabling used in production datacenter environments
- Familiarity with Optical Distribution Frame (ODF), Meet Me Rooms (MMR) and acquainted with Optical/DWDM systems
- Experience working across teams of multiple disciplines and collaborating with diverse, technical workforces
- Experience prioritizing and executing multiple tasks and projects
Data Center Operations Management IC3 – The typical base pay range for this role across the U.S. is USD $76,400 – $154,100 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $102,700 – $169,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Responsibilities:
- Work across partner teams who support contracting, deployment signaling, finance, engineering, security, design and build, and compliance to ensure seamless site operation
- Develop and maintain relationships with leased facility landlord(s), IT service providers, and partner support teams
- Assume accountability for planning and monitoring of all physical infrastructure resources required to provide capacity
- Provide quality control for datacenter-wide IT maintenance support activities across multiple service lines
- Be the primary point of contact for response to major incidents at your datacenter(s) and participating in proactive and timely resolution of such major incidents impacting MS Cloud services
- Implement and oversee all security, assurance, disaster recovery, and compliance policies for your datacenters to ensure all local systems meet requirements supplied by Microsoft internal security and compliance teams
- Contribute to regional and global improvement programs as required
- Assist with the review, reconciliation, and approval of budgets, allocation of spend, and management of vendor resourcing models
- Ensure the accuracy of datacenter information and Point of Contact (PoC) listings within all applicable tooling