POSITION SUMMARY:
The EDI Order Coordinator is a self-starter who oversees daily EDI processes and provides EDI production support. This role monitors EDI systems, resolves issues and works with the Order Management Team and Warehouse to ensure daily business processes flow without interruption from EDI.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Monitor all Inbound and Outbound documents.
- Work with Trading partners and their EDI provider to resolve any issues of transactions (Inbound/Outbound) that are transmitted
- Maintain External Cross-Reference files for some of the Trading Partners. This would include the Retail Pricing Updates
- Review Chargebacks and provide necessary backup if necessary, to dispute charges related to EDI
- Work with EDI team on setting up Test Scripts for new Trading Partners
- Ensure orders are picked and processed timely to meet KPI requirements and help monitor and ensure proper inventory levels per customer expectations, Other duties as assigned.
- Perform daily validation of EDI transmissions going to and from VAN, AS2, and FTP.
- Work closely with Sales and Customer Service regarding Customer requirements.
- On-call after hours as needed to provide business continuity support.
QUALIFICATIONS:
To perform the job successfully, an individual should have the following credentials:
- Highly organized and detail oriented with strong analytical and problem-solving skills, plus the ability to prioritize and execute tasks in a high-pressure environment.
- Key Account Customer service background in logistics or planning with ability to build a relationship with the customer and handle problem resolution in timely manner.
- Word, Excel, Outlook knowledge with strong emphasis on Excel (V Look Ups, Pivot Table is a plus) used for tracking and analysis. Ability to adapt and work in an ever changing, stress induced changing environment.
- Excellent interpersonal, written and oral communications
- Troubleshoot and coordinate resolutions to errors and issues found internally, or by the Trading Partners
- Team player with the ability to work independently
- Excellent multi-tasking skills requires to carry out multiple client projects at one time.
OUR VALUES:
At 5.11 we embrace a high energy culture built upon our values of Service, Unity, Impact and Tenacity.
Service – At 5.11, we wear our passion for service on our sleeves: it is an honor to serve those who serve and people of all walks of life. With humility and great respect for our consumers and our roots, we take pride in our brand and engage with our communities. By championing the needs of our consumer we fulfill the mission of a lifetime.
Unity – We build together-as one, global 5.11 family. Our individual abilities and diverse perspectives strengthen outcomes. We collaborate, taking a holistic view and listening actively. By communicating with intention, care and clarity, we empower each other to reach new heights.
Impact – We have big ambitions and they start and end with our consumer. With them in mind, we innovate for impact-we think big, think creatively and challenge norms. We foster curiosity and iterate, relentlessly pursuing solutions. For ultimate impact, we drive to disrupt for good.
Tenacity – We are tenacious in our pursuits and accountable to each other. This builds trust and the confidence to rise to any challenge. We have the courage to take risks and, no matter the outcome, we flex and adapt, always having each other’s backs. We persist-determined to Always Be Ready.
Pay Range: $55,000 – $65,000 plus bonus
5.11 Tactical offers a best-in-class benefits program including: medical, dental and vision insurance; a 401(k) program with employer match; employer-paid basic life and AD&D insurance. Additionally, employees can choose from several voluntary benefits including: Hospital Indemnity/Accident insurance; Flexible Spending Account/Health Saving Account; Employee Assistance Program; Paid Time Off/Paid Holidays/Sick Time; Casual Dress Code; and Employee Discounts.
*If you are a regular full-time employee working at least 30 hours per week, you and your eligible dependents may participate in 5.11’s benefits program.*
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)