Why Mayo Clinic
Mayo Clinic has been ranked the #1 hospital in the nation by U.S. News & World Report, as well as #1 in more specialties than any other care provider. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.
Responsibilities
The Education Customer Service Specialist is responsible for the Siebens 7 Welcome Desk on campus and effectively communicating with customers, faculty and learners to provide guidance for general Education-shield questions such as Financial Aid, Student Wellness, registration, as well as others. Provides solutions specific to Education Shield inquiries or directs customers to the correct departmental contact. Collaborates with other Education staff and resources. The position is responsible to ensure accurate, consistent and timely delivery of information to all customer and learner types including current and former students, potential students, faculty, physicians and allied health staff. Accountable to investigate, summarize and document discussion and outcome of each phone call or face to face customer interaction. Maintain high knowledge of Education functions and processes. Participation expected on various committees. Required to participate in ongoing training. Required to maintain confidentiality of information.
This position can either be part-time (40 hours per pay period) or full-time (80 hours per pay period). Please indicate on your cover letter your preference of part-time or full-time.
**Visa sponsorship is not available for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.
Qualifications
Minimum Education and/or Experience Required:
Bachelor’s Degree with one year experience in or customer service field. In lieu of a bachelor’s degree, a high school diploma/GED equivalent with five years customer service experience or associate degree with three years’ experience in customer service field will be accepted.
Additional Experience and/or Qualifications:
Critical Competencies: Ability to use a systematic approach while solving problems through independent analysis of problem and evaluation of alternative solutions. Maintain expertise in all Education policies. Ability to develop and present small and large groups. Excellent interpersonal skills to promote a positive working environment. Strong customer service orientation.
Exemption Status
Nonexempt
Compensation Detail
$24.75 – $36.69 / hour
Hours/Pay Period
40 or 80
Schedule Details
Desk coverage is Monday – Friday, 8am – 4:30pm.
Weekend Schedule
N/A
International Assignment
No
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Affirmative Action and Equal Opportunity Employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
Recruiter
Ibby Gustamante
Department Title
Education