Overview
As we continue to build our team in support of our vision to the be the world’s best and most trusted mobility company, Enterprise Fleet Management, an affiliate of Enterprise Holdings is excited to announce the opening of a Client Support Coordinator!
This person will process billing and assist Fleet Management customers with billing and invoice questions. The Client Support Coordinator will partner with Enterprise Fleet Management (EFM) groups and internal teams to ensure customer’s questions are answered in a timely manner by providing billing expertise, proper follow up, and escalation of billing and invoicing opportunities The ideal candidate will be detail oriented, able to juggle multiple responsibilities while meeting deadlines and have a strong commitment to customer service.
This position offers a starting salary range of $47,000 – $50,000 per year depending upon relevant experience and skill level. The schedule is Monday-Friday 8-5pm. Our Fleet Operations center at 2281 Ball Drive, Maryland Heights, MO 63146. This position is primarily work from home with the occasional opportunity to come into the office for team building activities and meetings.
Enterprise Fleet Management offers a comprehensive healthcare package, 401k matching & profit sharing, paid time off, great discounts, and organizational growth potential!
Company Overview
Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 650,000 vehicles and growing at almost 15 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it’s also great for employees.
Responsibilities
- Process billing for EFM lease customers and provide billing support on behalf of EFM Groups, including handling and resolving issues to ensure timely payment
- Monitor, prioritize and respond to billing requests and inquiries received via phone and email from external customers, executives, EFM Groups and internal staff. Research inquiries by partnering with other teams, departments and regional groups
- Resolve accounting requests by researching issues using EDGE and PeopleSoft billing services and processing billing correction entries as needed
- Escalate problem invoices to internal teams based on level of complexity to ensure a timely response
- Generate AR reporting to provide to senior management as needed
Equal Opportunity Employer/Disability/Veterans
Qualifications
Minimum Qualifications Include:
- Must live in St. Louis metropolitan area
- One to two years successful experience in client communication
- Two years successful experience analyzing data, troubleshooting and identifying issues
- One year in accounting, billing, or AR/AP preferred or PeopleSoft Financial experience
- Bachelors degree in Accounting or Finance preferred
- Intermediate PC knowledge with experience in Excel and Word
- Must be willing to accept $47,000 – $50,000 per year
- Must have the ability to meet all work from home technical requirements
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
The ideal candidate will possess the following competencies:
- Executing
- Working with a Team
- Customer Service
- Detail-Oriented
- Analyzing
- Communication
- Flexibility
Work from Home (WFH) Requirements:
- Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
- High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms. (Please validate using a speed test tool such as http://www.speedtest.net/)