Overview
Enterprise Fleet Management, an affiliate of Enterprise Holdings has an exciting opportunity for an EFM Client Support Coordinator. This position will be responsible for processing adjustments to existing FMX contracts and will be the primary contact for customers and groups on all FMX contract adjustment questions. The ideal candidate will possess exceptional customer service, organizational and communication skills accompanied with strong attention to detail.
This position works 40 hours per week and offers a flex schedule! The starting salary range is between $44,400-$53,300, depending on experience and skill level. In addition, we offer full benefits, 401K, profit sharing and great discounts!
Our office is located at 9315 Olive Blvd, St. Louis, MO 63132. This position is primarily work from home with the occasional opportunity to come into the office for team building activities and meetings.
Responsibilities
- Organize, execute, and communicate FMX contract adjustments for vehicles over contract mileage
- Answer questions from clients and Group personnel via email and phone regarding FMX contract adjustments
- Calculate and submit billings for charges such as overmileage, maintenance service, etc.
- Proactively provide FMX contract term status to clients
- Coordinate with NSD to ensure accuracy with data provided to clients and groups
- Ensure FMX contract adjustments and billing submissions are processed timely and in line with guidelines/policies
- Support vehicle disposal/settlement processes as needed
- Other duties as necessary
Equal Opportunity Employer/Disability/Veterans
Qualifications
Minimum Qualifications Include:
- Must live in St. Louis metropolitan area
- Minimum 1-2 years successful experience in client communication
- Minimum 2 years successful experience analyzing data, troubleshooting and identifying issues
- 1 year in accounting, billing, or AR/AP preferred or PeopleSoft Financial experience
- Intermediate PC knowledge with experience in Excel and Word
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
The ideal candidate will possess the following competencies:
Executing
- Takes action to meet goals and objectives
- Follows a business plan
- Accomplishes tasks according to the direction and instructions provided
Customer Service
- Provides excellent service to both internal and external customers
- Meets others’ needs in a timely manner and with a positive attitude
- Places others’ needs above one’s own needs
Detail-Oriented
- Demonstrates a strong attention to detail
- Provides facts and details when conveying information
- Thoroughly reviews information for accuracy and consistency
Analyzing
- Gathers and examines information from multiple sources
- Studies facts and details
- Considers past experiences and history
Communication
- Effectively communicates both verbally and in writing
- Clearly communicates messages, thoughts, and ideas to others
- Demonstrates strong presentation skills
Flexibility
- Readily adapts to change
- Moves easily from one task or responsibility to another
- Is able to perform tasks or complete processes in ambiguous situations