Salary : $50,460.00 – $78,213.00 Annually
Location : Monroe, NC
Job Type: Full-Time Regular
Job Number: 531138
Department: Social Services
Opening Date: 05/17/2023
Closing Date: 6/5/2023 11:00 PM Eastern
General Statement
The Eligibility Supervisor, under general supervision, plans, organizes and directs the activities of a unit(s) within economic services or community support and outreach division; provides leadership and training to the staff within the program(s); manages personnel actions relative to the unit; evaluates unit performance; sets and enforces objectives for quality and quantity of work produced; and maintains a cooperative working relationship with other agency programs and with community agencies and resources.
As part of the recruitment process for this position, an online skills assessment is required to test the abilities needed to fulfill the essential functions of this job. After completing the application, please copy and paste the following link to complete the assessment:
https://www.ondemandassessment.com/link/index/JB-YN3L3MVKJ?u=86102
Please note: Any candidates (internal or external) not taking all the required tests as part of the application process will not be considered.
Essential Functions
Provides leadership, direction, planning, monitoring and evaluation of work activities in order to manage the work of the unit.
Plans short and some long-range work operations, priorities, and goals within the unit and/or sub-units supervised.
Assigns and balances workloads within the unit and/or sub-units and coordinate overall workflow.
Serves as a liaison between the agency staff and state program staff or program task force at the state level.
Disseminates policy and other pertinent information to ensure that the staff maintains a working level of knowledge and skill; and prepares and implements unit operating procedures to ensure an effective workflow.
Serves as policy consultant for various programs within the Economic Services and/or Community Support and Outreach Division.
Works with state program representatives on audits as well as issues that arise in regards to policy questions and system issues.
Assists Intake workers and ongoing workers with taking and processing applications and case re-certifications as needed.
Ensures staff adheres to Federal and State standards with regards to the quality of work and the timeliness or work required in processing income maintenance applications and case re-certifications.
Works directly with other agencies on investigation and/or prosecution of fraudulent activities.
Establishes unit goals and objectives for the purpose of program planning and revision.
Collects, evaluates and analyzes data relative to unit operations and programs, and prepares special reports as requested in order to respond to management priorities and planning needs; and identifies inconsistencies among the various economic services programs for management scrutiny.
Teaches skills in caseload management, organization and interviewing techniques to ensure that benefits are provided in an accurate and timely manner.
Serves as the agency Local Hearing Officer which involves scheduling and conducting hearings in a fair and unbiased manner, researching policy, collecting and viewing evidence presented, writing the notice of decision, and keeping a log of each hearing and decision.
Participates in the staff selection process to secure the most qualified staff replacements; and evaluates staff performance and manages personnel actions for merit increases, promotion, disciplinary action, demotion or dismissal.
Counsels staff regarding performance and grievance policies and may have the authority to issue oral and/or written warnings.
Makes recommendations on dismissals to a higher level supervisor.
Investigates and evaluates client complaints regarding eligibility staff.
Provides on-the-job training and arranges for employees to attend workshops and other job related training.
Assists with training of Eligibility Specialists to insure they are up to date on policy.
Participates in task forces, committees and professional groups in order to improve agency operation; and cooperates with community agencies in order to improve program effectiveness.
Responds to community inquiries in order to educate the public in the services which the agency provides; and responds to concerns and complaints from citizens or officials in order to clarify policy and procedure.
Assists with developing budget proposals/grants to include: analysis of data, cost analysis, presentation development and information gathering.
Develops and maintains cooperative and courteous relationships with division employees, staffers and managers in other divisions, representatives from organizations, and the general public so as to maintain good will toward the division and project a good division image.
Performs other related duties as assigned.
Minimum Qualifications
Education and Experience:
Requires a Bachelor’s Degree from an accredited university in Human Services Technology, Social Services, Business Administration, or a closely related curriculum, and three (3) years of related experience; or equivalent combination of education and experience.
Licenses or Certifications:
None Specified.
Special Requirements:
Typing 30 wpm.
NC FAST or other eligibility determination system experience.
Basic Excel knowledge.
Preferred Qualifications
Education and Experience:
Bachelor’s Degree from an accredited university in Human Services Technology, Social Services, Business Administration, or a closely related curriculum, three (3) years of related experience and one (1) year of supervisor experience.
Licenses or Certifications:
None Specified.
Special Requirements:
Typing 30 wpm.
NC FAST or other eligibility determination system experience.
Basic Excel knowledge.
INSURANCE PROGRAMS
HEALTH INSURANCE
All full-time employees and their eligible dependents can participate on the first day of the first full month of employment. You must sign up for coverage within your first 30 days of employment or wait until the annual enrollment period. Health Reimbursement Account Preventative Care Coverage Prescription Coverage Vision Coverage
DENTAL INSURANCE
All full-time employees and their eligible dependents can participate on the first day of the first full month of employment. You must sign up for coverage within your first 30 days of employment or wait until the annual enrollment period.
LIFE INSURANCE
Basic Term life Insurance in the amount of one times the annual salary is provided for all full-time and benefitted part-time employees. Additional coverage is available for purchase through payroll deduction for the employee and eligible dependents.
FINANCIAL PROGRAMS
RETIREMENT
Membership in the North Carolina Local Government Employees Retirement System is a requirement for all full-time and benefitted part-time employees. Employees contribute six percent (6%) of their annual compensation before it is taxed. If you leave County service before retirement, you may withdraw your retirement contributions or elect to freeze your contributions in anticipation of future local government employment. If you have five (5) years of service, you are 100% vested in the NCLGERS.
NC401(k)
The NC401(k) supplemental retirement program is available to full-time and benefitted part-time employees. The County establishes this 401(k) account for each eligible employee and makes a five percent (5%) contribution based on biweekly earnings. Employees may elect to make voluntary contributions through payroll deduction.
457 DEFERRED COMPENSATION
The 457 Deferred Compensation program is available to all employees through payroll deduction. Deferred compensation is a voluntary investment plan to supplement retirement income and to defer taxable income.
FLEXIBLE SPENDING ACCOUNTS
Options are available to regular full-time and benefitted part-time employees who wish to use pre-tax dollars for eligible medical, pharmacy, dental, vision, and daycare expenses. The Flex Debit Card program gives you instant access to your account funds.
Health Care Spending Account — Section 125 of the IRS Code allows yearly voluntary enrollment to set aside pre-tax dollars for eligible health care expenses.
Dependent Care Spending Account — Section 125 of the IRS Code allows yearly voluntary enrollment to set aside pre-tax dollars for eligible dependent care expenses.
DIRECT DEPOSIT
Deposit of your paycheck will be made to checking or savings accounts in a bank of your choice.
CREDIT UNION
Local Government Federal Credit Union membership is available to all employees. Once you join, you can remain a member for as long as you choose. Immediate family members such as: spouse, children, stepchildren, brothers, sisters and parents can all become members.
TRUIST
No Overdraft Fees
$100 Negative Balance Buffer
Online and Mobile Banking with Bill Pay
LEAVE PROGRAMS
VACATION LEAVE
Vacation leave is accrued based on creditable years of service in the Local Government Employees Retirement System.
SICK LEAVE
For full-time County employees, sick leave accrues at eight (8.0) hours per month. Benefitted part-time employees accrue prorated sick leave based on a percentage of the full-time rate. Your unused sick leave balance can be applied as creditable service toward a service retirement under the guidelines of the NCLGERS.
SICK LEAVE TRANSFER FROM OTHER AGENCIES
Unused sick leave earned from another North Carolina Governmental Agency and/or entity, will be accepted and transferred to the County as follows: twelve (12) sick leave days will be transferred and added to the employees active sick leave balance after completion of six (6) months of employment. The remaining balance of sick leave documented for transfer at the time of employment will be recorded in the employees permanent personnel file. On the fifth anniversary of employment with the County, the remaining balance of transferred sick leave will be added to the employees active sick leave balance.
HOLIDAYS
There are 11 County recognized holidays per year with 1 floating holiday available.
MILITARY LEAVE
Annual Training – 10 paid workdays granted.
Active Duty – 20 paid workdays granted.
CIVIL LEAVE
Paid leave is provided to full-time or regular part-time County employees called for jury duty or as a witness of the court for the federal or state government, or a subdivision thereof.
FAMILY & MEDICAL LEAVE ACT
Federal law provides job protection and continuation of existing paid health insurance during 12 weeks of leave, paid or unpaid, to an eligible employee for qualifying events. These events can include birth or adoption, and serious illness of an immediate family member, or of the employee.
PAID PARENTAL LEAVE
Parental Leave provides the employee paid leave for the first eight weeks of approved FML for the birth of a son or daughter, or placement with the employee of a son or daughter for adoption or foster care.
ADMINISTRATIVE LEAVE
Educational Leave is available to regular full-time and benefitted part-time employees when participating in a job-related, short course, such as an update, not to exceed ten (10) consecutive working days.
VOLUNTEER TIME OFF
Volunteer Time Off will provide employes with 16 hours of paid time per calender year to volunteer at approved Union County community partner agencies.
OTHER PROGRAMS
EMPLOYEE ASSISTANCE PROGRAM
The Employee Assistance Program is open to all employees and their dependents. It is a confidential service provided at no cost to the employees of the County. EAP provides certified counselors who administer assessment and brief therapy to employees who want help with a variety of personal and work-related issues such as stress, parenting concerns, grief, alcohol/drug use, family problems, financial concerns, and work-related problems.
AQUATIC AND FITNESS CENTER
We believe that staying healthy is more than just exercising regularly and eating well. Individual and family discount membership and monthly dues are available to full-time and benefitted part-time employees through payroll deduction.
NATIONAL COLLEGE SAVINGS PROGRAM
The National College Savings Program is open to all employees. The Program is designed to provide certain tax advantages, encourage and facilitate saving to pay the costs of attending eligible institutions.
01
Have you completed the skills assessment? The link was provided in the job description. The link is also below for quick reference. If the assessment is not complete, then the application will not be considered for review. You will not receive the link at a later date. Please copy and paste, in order to complete after the application is submitted.https://www.ondemandassessment.com/link/index/JB-YN3L3MVKJ?u=86102
- Yes, I understand the testing will need to be completed. If not completed, then my application will not be considered for the position. I plan to complete the testing.
- I do not plan to complete the assessment.
02
What strategies will you utilize to ensure that your tasks are completed timely?
03
Please describe your actual “supervisory” experience and style in detail.
04
Describe in detail the most difficult professional decision you have had to make.
05
Give an example of a time when you had to gain the cooperation of others in order to achieve a goal.
Required Question