Overview
At Foot Locker we obsess over the customer. This is where you come in! Foot Locker is seeking full-time eCustomer Care Specialists. This position is vital to the success of our brand. You will be responsible for providing a positive customer experience through compassion and problem-solving skills. This role provides opportunities to build your communication and career skills and learn about the business.
By embracing diverse people, ideas, and perspectives, we will grow our workplace culture to encourage team members to feel uniquely valued and engaged, enabling them to achieve their full potential.
This position is located on-site in our Wausau, WI office.
Available full-time schedule: Monday-Friday 1pm-9pm. Mandatory extra hours as required based on business needs.
Compensation: $15.50 / hour
Next available start date: Monday, October 2
Training: You would attend 3 weeks of Customer Care Training from either 8:00am-12:30pm or 4:00pm-8:30pm Monday-Friday. Additionally, there would be one week of in-department training during your regularly scheduled shifts.
Responsibilities
- Providing superior customer service via e-mail and live chat regarding questions or concerns around orders placed online, loyalty program membership, product availability, etc.
- Documenting and handling all in-store customer service issues including responding to legal concerns
- Efficiently entering customer information and call notes into the order management system
- Accurately completing appropriate follow up actions for order and service resolution
- Speaking with customers directly over the phone to resolve issues or concerns as needed
Qualifications
- Proficient computer navigation skills including ability to multi-task
- Ability to type 30 WPM minimum
- Energetic and positive attitude
- Ability to be polite and professional while speaking to customers
- High-level grammar and writing abilities
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Benefits
- Medical / dental / vision / life insurance coverage
- Paid time off, including holidays
- 401(k) with company match and Roth option
- 30-50% employee discounts
- Casual dress code – Wear your sneakers to work!
- Refer your friends and make some cash
- Opportunities for advancement
- Recognition and appreciation programs
- Education reimbursement program