Overview
Enterprise Holdings has an exciting opportunity for a Customer Service Agent working with our National customers as an Emerald Club Specialist!
This position pays $16 / hour and is located at the Richmond International Airport location –
1 Richard E Byrd Terminal Drive., Richmond, VA 23250
Apart from religious observation, must be able to work the schedule posted below:
12:00pm – 11:00pm, Sunday – Wednesday
Full-time employees are offered a comprehensive benefits package including:
- Health, dental, and vision insurance
- Paid time off and paid holiday time
- Direct deposit
- 401k retirement investment plan with company match and profit sharing
- Access to Employee Assistance Program
- Discounts on renting vehicles
- Discounts on purchasing vehicles through Enterprise Car Sales
Responsibilities
- Greet Emerald Club members as they arrive on the lot making them feel valued and welcome and provide information in a professional and courteous manner
- Assist members with questions and concerns and provide resolution as necessary
- Review daily game plan in preparation for Emerald Service delivery
- Review reservation manifest for special requests
- Work productively with shuttlers, service agents, return service specialists and managers to ensure proper vehicle supply
- Maintain clean, low mileage fleet mix that meets Emerald Club requirements
- Complete vehicle inspections in accordance with priority guidelines
- Ensure that vehicle hangtags are completed correctly
- Return failed inspection units back to production for re-cleaning and service agent coaching
- Facilitate change of equipment (COE) vehicles or additional equipment to meet customer’s needs
- Offer assistance with luggage as needed
- Document and communicate customer service issues to management
- Keep Aisle area organized and clean for ease of access and appearance of the facility
- Direct customers to the exit booth, provide local directions, maps and return directions as needed
- Identify and communicate areas of opportunity for improved Emerald Club service delivery
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old
- Must have a minimum of 6 months of customer service experience in a fast-paced environment
- Must have reliable transportation to and from work
- Must have a valid driver’s license
- Must have no more than 2 convicted moving violations and/or at-fault accidents in the past 3 years (total points on driving record cannot exceed 8 points)
- No drug, alcohol related violations in the past 3 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future