Salary : $40,040.00 – $70,116.80 Annually
Location : 3516 Hopkins Road, VA
Job Type: Full-Time Permanent
Job Number: Varied 4
Department: Emergency Communications
Opening Date: 06/27/2023
Closing Date: 7/24/2023 11:59 PM Eastern
Description
RECRUITMENT FOR THE FALL ACADEMY STARTING October 23, 2023!
STARTING PAY IS $22.78/HOUR
1821.60 Bi-Weekly – $47,361.60 Annually
Are you Richmond R.E.A.D.Y?
Respect. Equity. Accountability. Diversity…You!!!
The City of Richmond Department of Emergency Communications is currently seeking qualified and dedicated candidates to fill several entry-level and experienced 9-1-1 Emergency Communications Officer positions to be a critical and integral part of accomplishing the public safety mission for the City of Richmond!
Emergency Communications Officers work in a fast-paced, high call volume 9-1-1 operations center. The department is seeking candidates who have the ability to multi-task, maintain an efficient and calm demeanor in handling stressful situations, and follow city, state, and federal policies. The 9-1-1 center is open 365 days a year, 24 hours a day. Available work schedules include twelve-hour day or overnight shifts which includes weekends and holidays).
The Emergency Communications Officer position is part of the City of Richmond’s broadband program that provides career progression through acquiring experience and specific skill sets!
This is an essential position, which requires the selected candidate to report to work for emergency and on-call duty in response to inclement weather/natural disasters.
This position requires working overtime, including weekends, nights, and holidays as necessary.
Duties include but are not limited to
- Receiving and prioritizing all incoming calls and texts to the 911 Operations Center (9-1-1 calls, emergency, and non-emergency calls received from citizens and allied agencies requesting service or information) while entering information into computer-aided dispatch system;
- Dispatching and coordinating public safety responses ranging from routine to critical; monitoring multiple radio frequencies; relaying emergency and non-emergency information to public safety personnel in the field;
- Performing data entry, word processing, and related duties as assigned.
Qualifications, Special Certifications and Licenses
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge or some combination of knowledge of basic dispatch codes, standard abbreviations and industry terminology commonly used by emergency medical services, fire department, and law enforcement agencies. Knowledge of safety and security, data entry, and map reading. Knowledge of relevant rules, regulations, and procedures, including safety procedures such as CPR and First Aid. Knowledge of electronic databases and related software applications such as CentraCom, Open Fox, RMS, Live Mum, Virginia Criminal Information Network, National Crime Information Center, etc., various systems such as Computer Aided Dispatch (CAD) system, intrado 9-1-1- telephone system, telecommunication systems, etc. Demonstrated skills with answering calls within ten (10) seconds; using multiple pieces of equipment at once such as answering a phone and viewing six computer screens; relaying and retaining information; typing 85 words per minute (wpm); oral and written communication. Ability to show empathy and compassion; follow standard procedures and established practices; and multi-task.
MINIMUM TRAINING AND EXPERIENCE:
- High School Diploma or GED
- As assigned, a minimum of one year of communications or dispatch experience or two years of related experience
- An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification
PREFERRED QUALIFICATIONS:
- At least one year of experience in fast-paced customer service environment
- Strong verbal and written communication and listening skills
- At least one (1) year experience in a 9-1-1 environment
- Two-way radio and or communications experience
LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS
- Incumbents must pass an initial skills assessment and, as assigned, are required to be VCIN/NCIC certified. Incumbents must pass a critical skills examination and a suitability assessment.
- Incumbents must pass an extensive background investigation to include local, state and federal criminal history checks, medical screening, psychological evaluation, and polygraph examination.
- The emergency center is open and staffed 24 hours a day, 365 days a year. As assigned, incumbents must be available to work:
- Day, evening or midnight shifts
- Up to a 12-hour regular shift
- Weekday and weekends
- Holidays
- Mandatory overtime
Special Requirements:
- Employees are required to successfully complete all state-mandated certification programs, including but not limited to, the NCIC/VCIN certification, Department of Criminal Justice Service Telecommunications certification within Department established time frames.
Criminal Background:
- An applicant cannot have been convicted of any offenses that will deny the applicant from being able to possess the Virginia Criminal Information Network, National Crime Information Center certification per the Criminal Justice Information Services (CJIS) Security Policy CJISD-ITS-DOC- 08140-5.8.
With over 4,000 employees, the City of Richmond is an “Employer of Choice” among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an “Employer of Choice”.
The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.
01
10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veteran’s widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?
- Yes
- No
02
5-point veteran’s must have been discharged under honorable conditions and had one of the following:Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52-7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 – 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?
- Yes
- No
03
Are you able to work a flexible schedule including evenings, nights, weekends, and holidays?
- Yes
- No
04
Employees in this job classification are designated as Essential Personnel and must be available to report to work during inclement weather, disasters and other emergencies. Are you willing and available to report to work during these conditions?
- Yes
- No
05
Which answer best describes your highest level of education?
- High School Diploma/ GED
- Some college
- Associate’s Degree
- Bachelor’s Degree
- Advance Degree
06
Do you have the VCIN Certification?
- Yes
- No
07
Which best describes your data entry work experience?
- Less than 1 year of experience
- 1 to 4 years of experience
- 4 or more years of experience
08
How many words do you type per minute?
- Less than 40 words per minute
- 40 to 50 words per minute
- 50 to 60 words per minute
- More than 60 words per minute
09
How many years of experience do you have working in a police, fire, 9-1-1 dispatch center, and/or road sheriff environment?
- Less than 1 year of experience
- 1-3 years of experience
- 4-6 years of experience
- 7-9 years of experience
- More than 10 years of experience
10
How many years of experience do you have working in a fast-paced customer service call center responding to crisis situations?
- Less than 1 year
- 1-3 years of experience
- 4-6 years of experience
- 6+ years of experience
11
In the space provided below, please explain how education, training, and work experience have prepared you for this opportunity.
Required Question