Emergency Management Program Manager (National Flood Insurance Program)

Salary: $70,651.00 – $107,306.00 Annually

Location : Dauphin County, PA

Job Type: Civil Service Permanent Full-Time

Job Number: CS-2023-56929-76201

Department: Emergency Management Agency

Division: EM Mitigation Ins Rslnt Cmy Pr

Opening Date: 07/10/2023

Closing Date: 7/24/2023 11:59 PM Eastern

Job Code: 76201

Position Number: 50572881

Union: Non Union

Bargaining Unit: G3

Pay Group: ST09

Bureau / Division Code: 00311620

Bureau / Division: Office of Mitigation, Insurance and Resilient Communities

Worksite Address: 1310 Elmerton Ave

City: Harrisburg, Pennsylvania

Zip Code: 17110

Contact Name: IED Intake Section

Contact Email: ra-oaiedintakesec@pa.gov

THE POSITION
Pennsylvania’s Emergency Management Agency (PEMA) is seeking a dedicated, enthusiastic, and forward-thinking individual to manage the delivery of the Commonwealth’s Floodplain Management National Flood Insurance Program (NFIP). If you have demonstrated experience in this area, then PEMA has a tremendous opportunity for you and we’d love to talk to you. Apply today!

DESCRIPTION OF WORK
This position is responsible for directing the Federal National Flood Insurance Program (NFIP) within Pennsylvania as well as managing the Commonwealth’s Floodplain Management & Insurance Program (FPM&IP) under the Director, Emergency Management Hazard Mitigation, Insurance and Resilient Communities Office within the Recovery Deputate.

This position determines and defines new and current policies for the NFIP; provides technical assistance to municipalities for developing, updating, and implementing the flood protection plan for Pennsylvania as mandated in Pennsylvania Floodplain Management (Act 166 of 1978); serves as a liaison between NFIP, participating communities, and the Federal Emergency Management Agency (FEMA) Region III/FEMA Headquarters; and implements floodplain management initiatives in accordance with agency goals to ensure that state and federal mandates and local floodplain needs are met, including conducting local program reviews, providing prompt complaint responses to officials and citizens, assisting in flood hazard mitigation planning efforts and disaster responses, and tracking program accomplishments. The Manager is the commonwealth’s Subject Manager Expert in FEMA’s NFIP Program Risk Rating 2.0.

The Manager serves as liaison with PA Department Environmental Protection (DEP) regarding the Storm Water Management (Act 167 of 1978) and the County Conservation Districts.

This Manager, along with PEMA’s Grants Management Director, also has responsibility for ensuring completion of the objectives and grant management requirements of FEMA’s annual Community Assistance Program State Services Support Element (CAP-SSSE), Cooperative Technical Partners (CTP) and High Hazard Potential Dam (HHPD) Grant Agreements with FEMA Region III. Additionally, is the Primary Point of Contact and Assessment of the FEMA Tiered State Framework and NFIP Delivery/State FPM Gap Analysis and resolution.

This position reports to the Office Director, Emergency Management Mitigation, Insurance and Resilient Communities, and is solely responsible for managing these programs.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment.
• Work hours are 8:00 am to 4:00 pm, Monday – Friday, with a 30-minute lunch.
• Employee is subject to emergency duty within the Commonwealth Response Coordination Center.
• Telework: You may have the opportunity to work from home (telework) part-time, no more than two days per week, after comprehensive on-site training is completed. In order to telework, you must have a securely configured high-speed internet connection. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Free, secure, on-site parking is available.
• Salary: In some cases, the starting salary may be non-negotiable.
• Check out other benefits of working for the Commonwealth of Pennsylvania.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:

• Two years of experience as an Emergency Management Specialist (commonwealth title); or
• Five years of professional experience in the development, coordination, or promotion of emergency-related programs such as disaster relief, public safety, and emergency management in government, industry, education, or the military; and a bachelor’s degree; or
• An equivalent combination of experience and training that includes three years of professional experience in the development, coordination, or promotion of emergency-related programs such as disaster relief, public safety, and emergency management in government, industry, education, or the military.

Necessary Special Requirements:

• All positions require certification in the following courses from the FEMA Emergency Management Institute:
  • IS-100.C: Introduction to the Incident Command System
  • IS-700.B: An Introduction to the National Incident Management System
  • IS-800.D: National Response Framework, An Introduction
  • IS-2200: Basic Emergency Operations Center Functions

Other Requirements:

• PA residency requirement is currently waived for this title.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

Learn more about our Total Rewards by watching this short !

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, six weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit and click on the benefits box.

*Eligibility rules apply.

01

Do you possess certification in EACH of the four following FEMA Emergency Management Institute courses: IS-100.C: Introduction to the Incident Command System; IS-700.B: An Introduction to the National Incident Management System; IS-800.D: National Response Framework, An Introduction; and IS-2200: Basic Emergency Operations Center Functions?

• Yes
• No

02

If you answer “Yes” to the above question, you must attach a copy of your certifications for them to be considered in the eligibility decision before submitting your application. You will not be able to attach documents after submission of application. Upload documents using the “Attachments” tab on the left. If you answered “No”, type N/A in the text box below.

03

Have you been employed by the Commonwealth of Pennsylvania as an Emergency Management Specialist 2 for two or more years full-time?

• Yes
• No

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

05

Do you possess three or more years of full-time professional experience in the development, coordination, or promotion of emergency-related programs such as disaster relief, public safety, and emergency management in government, industry, education, or the military?

• Yes
• No

06

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

07

How many years of full-time professional experience in the development, coordination, or promotion of emergency-related programs such as disaster relief, public safety, and emergency management in government, industry, education, or the military do you possess?

• 5 years or more
• 4 but less than 5 years
• 3 but less than 4 years
• Less than 3 years
• None

08

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

09

How much graduate coursework have you completed in earth sciences, meteorology, planning, emergency management, risk management, law enforcement, homeland security, emergency and/or crisis management, disaster preparedness, disaster management, public safety management or administration, fire science technology, fire protection engineering, hazardous materials response, or emergency medical services administration?If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the “Attachments” tab on the left. You will not be able to add transcript(s) to the application after it has been submitted. If you answer this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visit and click on Other Information.

• 30 credits or more
• Less than 30 credits
• None

10

INSTRUCTIONS: You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each work behavior carefully. Determine and select which “Level of Performance” most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The “Level of Performance” you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the “Yes” button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to our

• Yes

11

WORK BEHAVIOR 1 – PROGRAM ADMINISTRATION
Directs the development, promotion, and coordination of the National Flood Insurance Program (NFIP) for the prevention, mitigation, and recovery from natural or man-made disasters. Duties include ensuring state and federal requirements and local floodplain needs are met; coordinating with federal, state, and local officials concerning NFIP requirements and operational policies and procedures; promoting the effective operation of floodplain management activities with county/local governments, civic organizations, and the private sector; assisting in flood hazard mitigation planning efforts and disaster responses; and tracking program accomplishments.

Levels of Performance

Select the “Level of Performance” which best describes your claim.

• A. I have experience directing the development, promotion, and coordination of emergency management programs.
• B. I have experience developing, promoting, and coordinating emergency management programs. I have NOT directed these programs.
• C. I have experience developing, promoting, and coordinating programs NOT related to emergency management.
• D. I have experience developing, promoting, or coordinating programs of any type.
• E. I have NO experience related to this work behavior.

12

In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.

1. The name(s) of the employer(s) where you gained this experience.
2. Your experience developing, promoting, and/or coordinating programs.
3. The type(s) of program(s) you developed, promoted, and/or coordinated.
4. Your specific duties and level of responsibility.

13

WORK BEHAVIOR 2 – DEVELOP AND IMPLEMENT POLICIES AND PROCEDURES
Develops and implements organizational and operational policies and procedures related to Floodplain Management and National Flood Insurance Program (NFIP) programs and ensures effective integration with federal and state guidelines and requirements.
Levels of Performance
Select the “Level of Performance” which best describes your claim.

• A. I have experience DEVELOPING organizational or operational policies or procedures related to NFIP.
• B. I have experience IMPLEMENTING organizational or operational policies or procedures related to NFIP that someone else developed.
• C. I have experience DEVELOPING organizational or operational policies or procedures related to any type of emergency programs (disaster relief; public safety; or emergency management in government, industry, education, or the military).
• D. I have experience IMPLEMENTING organization or operational policies or procedures related to any type of emergency programs (disaster relief; public safety; or emergency management in government, industry, education, or the military) that someone else developed.
• E. I have NO experience related to this work behavior.

14

In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.

1. The name(s) of the employer(s) where you gained this experience.
2. Your experience developing or implementing organizational or operational policies or procedures.
3. The type(s) of program(s) (NFIP, disaster relief, public safety, or emergency management in government, industry, education, or the military.
4. Your specific duties and level of responsibility.

15

WORK BEHAVIOR 3 – ANALYZE DATA
Analyze and evaluate reports, plans, procedures, and utilization of resources related to floodplain management and makes recommendations to various levels of government to reduce flood risk and to enhance community resilience.
Levels of Performance
Select the “Level of Performance” which best describes your claim.

• A. I have experience analyzing data related to floodplain management to identify issues and make recommendations for action.
• B. I have experience analyzing data related to floodplain management to identify issues. Someone else made recommendations for action.
• C. I have experience analyzing data related to emergency management to identify issues and make recommendations for action. This WAS NOT related to floodplain management.
• D. I have experience analyzing data related to emergency management to identify issues. This was NOT related to floodplain management.
• E. I have NO experience related to this work behavior.

16

In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.

1. The name(s) of the employer(s) where you gained this experience.
2. Your experience analyzing data and the type(s).
3. Your experience identifying issues or making recommendations for action.
4. Your specific duties and level of responsibility.

Required Question