Salary: $44,358.00 – $71,716.00 Annually
Location : Raleigh, NC
Job Type: Full-Time
Job Number: 2023-00919
Department: Emergency Communications
Opening Date: 10/02/2023
Closing Date: 10/22/2023 11:59 PM Eastern
Job Description
This class is the second level in a six-level Emergency Communications Series devoted to emergency 911 police and fire telecommunications, non-emergency call taking, and police and fire dispatch communications. Incumbents provide dispatch for police via two-way radio and computer aided dispatch and paging systems; perform semi-skilled and technical work in answering calls requesting emergency service; providing routine, non-technical information and referring all other inquiries; extracting call information, and when instructed providing pre-arrival instructions based on protocols; and, as assigned, may train other technicians.
Any applicant that has been disqualified or rejected during a previous recruitment process may reapply.
Must be available to work all shifts. Will be required to work extended hours during emergency and disaster events.
Duties and Responsibilities
Dispatches police via two-way radio, computer aided dispatch and/or paging systems, depending on incident; provides detailed information to responders; per responders’ requests, contacts other agencies for mutual aid resources; provides status updates to field units as information is received.
Receives and responds to emergency 911 and non-emergency public safety calls; obtains information provided by callers and disseminates to responders; prioritizes actions; remains on calls as required to provide timely and pertinent information.
Enters, deletes, verifies and queries criminal justice information system data on behalf of law enforcement agencies; communicates pertinent system information to officers and agencies over phone as well as over the radio.
Receives general inquiries and provides routine, non-technical information; refers non-routine calls to appropriate staff member or department.
Performs other duties of a similar nature and level as assigned.
Typical Qualifications
High School Diploma or GED and one year of related experience.
OR
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
Licenses/Certifications:
Required certifications must be maintained throughout employment in this classification:
- CPR Certification required.
- Emergency Medical Dispatch (EMD) certification required.
- Emergency Fire Dispatch (EFD) certification required.
- Division of Criminal Information (DCI) and National Crime Information Center (NCIC) certifications required.
Additional Information
Knowledge Of:
- Standard practices, methods and materials of assigned work.
- Basic mathematical concepts.
- Basic filing and record-keeping principles.
- Occupational hazards and applicable safety principles and practices.
- Uses and properties of supplies and equipment.
- Applicable federal, state and local laws, codes, regulations (based on assignment).
- Customer service principles.
- Specialized equipment relevant to area of assignment.
- Modern office technology.
Skill In:
- Following directions and meeting standards.
- Obtaining and relaying pertinent and timely information.
- Providing attention to detail in assignments.
- Proofreading and error correction.
- Maintaining and updating data and documentation.
- Comprehending reference books and manuals.
- Operating assigned tools and equipment.
- Organizing and maintaining records and files.
- Interpreting and applying applicable laws, codes, regulations and standards (based on assignment).
- Providing customer service.
- Utilizing a computer and relevant software applications.
- Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.
***As initial communication will be made through email, please ensure your email address is typed correctly on your application and governmentjob.com profile. Also, please remember to check your spam folder frequently for messages regarding the hiring process.***
The length of the hiring and selection process varies; the next academy is scheduled to start on 01/11/2024 (tentative). The process may include the following:
Job application review
Skills testing session
Interview (virtual; tentatively scheduled for early November 2023)
Criminal history investigation
Psychological evaluation
Employment reference check
Controlled substance testing, physical, and health assessment
Information Sessions
The ECC will hold three information sessions on the Academy via Microsoft Teams. The sessions are free and open to the public.
|
Tuesday, Oct. 10 7 – 8 p.m.
Microsoft Teams meeting
Join on your computer, mobile app or room device.
Meeting ID: 263 991 633 326
Passcode: 4FMSeQ
Wednesday, Oct. 11 at 11 a.m. – 12 noon
Microsoft Teams meeting
Join on your computer, mobile app or room device
Meeting ID: 238 767 554 690
Passcode: ymqUXp
Saturday, Oct. 14 at 10 – 11 a.m.
Microsoft Teams meeting
Join on your computer, mobile app or room device
Meeting ID: 224 328 301 378
Passcode: r5hLfT
ADA and Other Requirements:
Positions in this class typically require: fingering, grasping, talking, hearing, seeing and repetitive motions.
Sedentary Work:
Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Working Conditions:
Work is routinely performed in an indoor, office environment.
NOTE:
This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.
When you join the City of Raleigh’s work family as a full-time employee, your benefits are an important part of your “total rewards”. Your benefits impact many aspects of your life including your health, your finances, and the protection of your family. The City provides a comprehensive benefits package as part of our total rewards program to support you through important events in your life, to enhance your life outside work, and to help you plan and prepare for the future.
To find out about the City’s benefits package, and other programs, please visit our Employee Benefits page: https://raleighnc.gov/services/jobs-and-volunteering/pay-and-benefits
The City employs temporary and seasonal employees who generally are scheduled to work on a short-term basis. However, if you are hired as a temporary or seasonal employee, or as an intern, you are not eligible for the City of Raleigh’s benefits.
01
Do you have a HS diploma (or GED equivalent)?
- Yes
- No
02
Have you committed or been convicted of a Class B Misdemeanor within 5 years of the date of yourapplication? The following link will permit you to view a list of Class B Misdemeanors:https://ncdoj.gov/law-enforcement-training/criminal-justice/training-certification-programs/basic-law-enforcement-training/
- Yes
- No
03
Have you ever been convicted of a felony?
- Yes
- No
04
If yes, please explain.
05
Are you able to work 12-hours rotating shifts including day, night, weekends, holidays and during inclement weather
- Yes
- No
06
How much dispatching work experience do you have?
- None
- Less than 1 year
- 1 to less than 2 years
- 2 to less than 3 years
- 3 to less than 4 years
- 4 to less than 5 years
- 5 to less than 6 years
- 6 or more years
07
How much experience do you have in emergency communications/public safety?
- None
- Less than 1 year
- 1 to less than 2 years
- 2 to less than 3 years
- 3 to less than 4 years
- 4 to less than 5 years
- 5 to less than 6 years
- 6 or more years
08
Please explain the reason for any gaps in employment.
09
Do you currently hold any of the required certifications? (Check all that apply)
- None
- CPR
- Emergency Medical Dispatch
- Emergency Fire Dispatch
- e. Division of Criminal Information/NCIC (NC or any other state)
10
Have you ever worked as a Dispatcher, Call Taker or Telecommunicator in a 911 Center?
- None
- Less than 1 year
- 1 to less than 2 years
- 2 to less than 3 years
- 3 to less than 4 years
- 4 to less than 5 years
- 5 to less than 6 years
- 6 years or more
- 9 to less than 10 years
- 10 years or more
11
What is your interest in working for the Raleigh-Wake Emergency Communications Center?
12
How did you learn of this position?
- Raleighnc.gov
- Governmentjobs.com
- Monster.com
- Indeed.com
- Dice.com
- Friend
- Social media
- JobFinder.com
- Other
Required Question