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Stanislaus County
Modesto, CA
Emergency Medical Services- 911 Dispatcher – VRECC
IMMEDIATE HIRING! Dispatcher FULL-TIME Opportunity
SUMMARY: Under the supervision of the Communications Supervisor, the Emergency Medical Dispatcher is responsible for receiving and dispatching emergency and non-emergency calls to all field units staffed by Emergency Medical Technicians, Paramedics, Critical Care Transport RN, and Fire Department resources utilizing a Computer Aided Dispatch (CAD) system.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Utilizes sophisticated system status management computer system which monitors, updates, and controls the location and movement of units.
- Receives incoming emergency and non-emergency calls and promptly ascertains proper levels of response, allocates resources to match dynamic system demands and input applicable information into the CAD system.
- Dispatches and maintains radio communications with wheelchair, BLS, CCT, ALS units, and Fire Department resources.
- Monitors and documents response times of units.
- Fulfill OES, CDF, and USFS work orders for out of county Strike Teams and Task Forces.
- Utilizes and maintains professional communications skills with all employees and customers including patients, facilities and public service agencies.
- Completes and submits daily status reports regarding unusual incidents to Communications Supervisor.
- Monitors system performance and communicates system demands to field employees.
- Assists in the collection of data for patient billing purposes.
- Responsible for Adhering to all company policies and procedures.
MINIMUM QUALIFICATIONS:
- High school diploma or GED.
- Minimum of 18 years of age.
- At least six months of prior work experience with phone and customer service duties required.
- Must have minimal medical training or telecommunications experience, or have at least one year’s experience as an EMS or public safetly dispatcher.
- CAD and data entry experience with typing speed of at least 35 wpm required.
- Ability to record, transmit, and report information accurately.
- Ability to efficiently utilize all equipment assigned to him/her.
- Ability to manage multiple tasks simultaneously.
- Ability to understand basic computer applications.
- Effective oral and written communications skills.
- Effective interpersonal skills.
- Color Vision: Ability to distinguish and identify different colors.
PREFERRED QUALIFICATIONS:
- Current certificate holder of CPR for Healthcare Provider, ICS 100, ICS 200, ICS-300, NA/EMD, and NA/EFD preferred
- EMS/Fire Dispatch experience
- IAED Emergency Medical Dispatch Certification (EMD)
- IAED Emergency Fire Dispatch Certification (EFD)
- TriTech/Central Square Computer Aided Dispatch experience
- Geography knowledge of San Joaquin and Stanislaus Counties
- Fast paced call center experience
EEO Statement
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
More Information about this Job
Company Benefits: Check out our careers site benefits page to learn more about our benefit options.
Salary Range: $24.77 -$37.01 (hourly) DOE (This rate applies to 12 hour shift averaging 42 a week)